Maybe post what you're going to write here first for parsing. You need to be clear and concise in what happened and what you expect.
Husbands version.
We booked a reservation back in May at the st regis Maldives. We didn’t have enough points for the entire reservation so the representative said we had up to 24 hours to transfer enough points or the reservation would not go through. Within 24 hours, we decided we just don’t want to travel all the way there so we didn’t transfer the Points, thus making the reservation null and void.
On October 23 we got a greetings email from st Regis Maldives and immediately we called to say what’s going on? It should’ve been cancelled!! October 23 at 6pm Maldives time was the deadline to cancel without penalty. We spoke to them on October 24 because of the time difference. After disputing the charge with Amex Platinum, the only proof the ST Regis Maldives gave them was a one page email that has a copy of their Cancelation policy on it. It didn’t even reference our reservation, names, dates, etc. I have no idea how on earth Amex Platinum accepted that as proof that they were right! It’s beyond me.
After fighting with SPG(which didn’t help at all) they told me that the reservation was a cash reservation and was never made as a points booking to begin with.
THIS IS A BIG MIXUP ON SPG’s PART!
Nonetheless, SPG said the only thing we can do it talk to the hotel directly. After a month of back and forth phone calls and emails, they agreed to allow us to use the $6,575 towards a stay until the end of March.
I filed a claim against SPG with the Better Business Bureau but they didn’t get back to me.
Pls help. $6,575 is a lot of money and to lose it on such non sense and lying like this is sickening.
