Citi unable to pull frozen EXP

[jewdkoff]

Hi everyone,

I've had this issue with Citi twice now. They are unable to use my pin (either my standard pin or a newly created one time pin) to pull my CR after an app. Has anyone else had this problem? How did you get around it?

Thanks!

[iQ50xS]

Do a temporary thaw online. It's instant and free in some States like Indiana.

I've never had luck with the pin and had to end up unfreezing each time.

[jewdkoff]

Thanks. It costs money in CA. Turns out they need to input a 15 digit code and mine was only 6. So found a rep that added 9 zeros in front

[Yehuda25]

Thanks. It costs money in CA. Turns out they need to input a 15 digit code and mine was only 6. So found a rep that added 9 zeros in front

yup, that'll do it