Booked a flight using the companion discount. Price dropped $90 overall today and I called them to have them adjust the flight they said I will lose the discount. Twitter reps said I should read the terms and conditions and then never responded when I said that the terms saying "The $100 Companion Discount can only be applied to your initial reservation. If the initial reservation is amended or cancelled, the discount may not apply."
In my mind I read that as "may not apply, but its a possibility"
how would you interpret this line?
I'm debating canceling the reservation (mosaic) and rebooking to see if the code works again. worst case spend $10 more total. best case get $90 credit....
Full email:
Dear 12HRS,
Congratulations – by using your JetBlue Rewards Card to make $500 in purchases by June 30, 2016, you’ve earned a Companion Discount! This means you can choose a wingman or wingwoman to travel with you on JetBlue and use the $100 discount you earned toward his or her ticket.
Companion Discount code: XXXXXXXXX
Expiration date: June 30, 2017
Here’s how to redeem your Companion Discount:
Use this link to start planning your trip.
Both you and your companion need to book at the same time and be on the same flights and itinerary.
Your Companion Discount code will automatically be applied in the “promo code” field (but is included in this email for reference).
Your Companion Discount will be applied on the payment page and you will need to purchase tickets for you and your companion with your JetBlue Rewards Card.
The $100 Companion Discount can only be applied to your initial reservation. If the initial reservation is amended or cancelled, the discount may not apply.
We look forward to seeing you and your travel buddy onboard soon!
And, as always, thanks for being a cardmember.
Sincerely,
TrueBlue
Footnotes:
*1. One-Time Companion Travel Discount After spending $500 or more in Net Purchases on your Account by June 30, 2016, you will earn a companion travel discount for USD $100 off an eligible fare for one companion traveling with you (the “Companion Discount”). The Companion Discount will be issued electronically within fourteen (14) business days of your qualifying transactions being posted. To use the Companion Discount, your ticket and the companion ticket must be booked and purchased at jetblue.com with your JetBlue MasterCard and the travel must be booked and completed within one year from June 30, 2016. Both passengers must be booked at the same time and on the same flights and dates on the same itinerary. Your primary ticket and companion ticket must be purchased with any JetBlue MasterCard at full price without the use of TrueBlue points or other discounts. The Companion Discount is valid for one one-way or round-trip companion ticket with a base fare of USD $100 minimum excluding taxes and fees, on all flights operated by JetBlue. Discount can only be used once and all at the same time. Discount excludes Mint fares and all applicable taxes and fees. Passengers are responsible for all applicable government imposed taxes and fees which are subject to change and must be paid at the time tickets are purchased. For more information visit: jetblue.com/about/legal/taxes.asp. Companion tickets are not transferable once issued. Companion Discount cannot be combined with another offer or discount including, but not limited to, web fares, sale fares and promo codes. Travel for Companion Discount must be booked and completed within the first year of cardholder’s membership from the date the card was issued. Redemption is available only on online. Discount terms and conditions may vary within the year of card membership. Additional restrictions apply.