Author Topic: Avis Israel experience  (Read 3791 times)

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1393
  • Total likes: 20
  • DansDeals.com Hat Tips 3
    • View Profile
Avis Israel experience
« on: March 16, 2011, 05:09:19 PM »
Just wanted to post my recent dealings with them...
I confirmed that my Penfed Amex covers Israel(double check for yourself) and had no problem at all getting Avis to allow me to decline collison. Since the Penfed has no annual fee anymore I'm planning on keeping it for this purpose, they also have no Forex fee so it's doubly good.

I picked up the car at terminal 3, as presidents club, which is nice, but there is no one to go over the car with you, they just hand you a paper showing prior damage and you go to the car yourself. I did not do any damage and did not think anyone hit me either, but when I returned the car they showed me a scratched and dented  spot not shown on their diagram. I insisted it was there before and they discussed for a while among themselves. Finally the manager came out, looked at the paper and said that the paper does state there was a scratch in the place where they found it so even though it doesn't say there was a dent, we can assume it was dented there too. It's a little meshuga.

Anyway the lesson is that you have to go over every little thing before especially if you pick up at T3. I don't think I would use Avis anymore but i find them to be cheapest and they have stations all over Israel in case something goes wrong. I guess they are cheap because they make it back on the alleged damage!

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57904
  • Total likes: 5542
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Avis Israel experience
« Reply #1 on: March 16, 2011, 05:12:45 PM »
Avis TLV is the pits.

They charge every customer for the same scratch/dent.  They charge you for the damage done and refuse to cooperate with the credit card CDW claim.  They don't cooperate because they are asked to show before/after pics and a bill for how much they paid for fix the damage and those don't exist.

There's a reason most credit cards don't want to cover Israel...

Thank g-d for chargebacks!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1393
  • Total likes: 20
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Avis Israel experience
« Reply #2 on: March 16, 2011, 05:17:39 PM »
Are the other companies in Israel better in dealing with damage?
For example in the US Hertz is great, they hardly look at the car when your return it, but Enterprise goes over it carefully.

Offline SuperFlyer

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2009
  • Posts: 8686
  • Total likes: 59
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Avis Israel experience
« Reply #3 on: March 16, 2011, 05:45:52 PM »
Avis I'll is way better then the other companies.

Offline chuchem

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2009
  • Posts: 2294
  • Total likes: 14
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Avis Israel experience
« Reply #4 on: March 16, 2011, 05:54:11 PM »
Great experiences with Sixt Israel

Offline aitchly

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2010
  • Posts: 59
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Avis Israel experience
« Reply #5 on: March 16, 2011, 06:14:24 PM »
I had no problems with Avis scratch/dent as I walked around the car and took 30 pictures with the check-out guy. 

It's digital; take the pictures. 

Granted, I agree with Dan that it is complete nonsense that they make it an antagonistic relationship . . . doesn't really breed loyalty.  Then again, if most of your customers are making a 'trip of a lifetime', you won't worry about repeat business.

Offline Shmendy

  • Dansdeals Silver Elite
  • **
  • Join Date: May 2009
  • Posts: 54
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Avis Israel experience
« Reply #6 on: March 17, 2011, 01:01:48 AM »
Same as Aitchly:
Took ditital photos & made sure to capture the Check-Out guy in some of them.
I was waiting for them to try & blame me for those scratches & dents.  Boy'd I have some fun

Offline SuperFlyer

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2009
  • Posts: 8686
  • Total likes: 59
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Avis Israel experience
« Reply #7 on: March 17, 2011, 04:19:42 AM »
With sixt israel, I was stuck in very bad traffic on the way to the airport, which took me close to 3 hours, so I couldn't refuel.
I don't remember the exact price, but they charged me something like 300% + a fee for it.
After that I went with Avis.

Offline moish

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 9709
  • Total likes: 133
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Programs: AA LT Plat, Avis, SPG Plat
Re: Avis Israel experience
« Reply #8 on: March 17, 2011, 10:27:28 AM »
im with you on avis.

Offline Yordai Dooma

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4170
  • Total likes: 34
  • DansDeals.com Hat Tips 16
  • Gender: Male
    • View Profile
  • Programs: AA EXP/LT Platinum, SPG gold, Hyatt Globalist, IHG Platinum Ambassador, Hilton Gold, Marriott Gold, Hertz PC, National EE,
Re: Avis Israel experience
« Reply #9 on: March 17, 2011, 10:39:32 AM »
Used avis- had no problem. In fact there even was a scratch on the car that "might not" have been there when i got it...no charge.

Online deals

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2009
  • Posts: 2593
  • Total likes: 8
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Avis Israel experience
« Reply #10 on: March 17, 2011, 10:58:21 AM »
Just wanted to post my recent dealings with them...
I confirmed that my Penfed Amex covers Israel(double check for yourself) and had no problem at all getting Avis to allow me to decline collison. Since the Penfed has no annual fee anymore I'm planning on keeping it for this purpose, they also have no Forex fee so it's doubly good.

I picked up the car at terminal 3, as presidents club, which is nice, but there is no one to go over the car with you, they just hand you a paper showing prior damage and you go to the car yourself. I did not do any damage and did not think anyone hit me either, but when I returned the car they showed me a scratched and dented  spot not shown on their diagram. I insisted it was there before and they discussed for a while among themselves. Finally the manager came out, looked at the paper and said that the paper does state there was a scratch in the place where they found it so even though it doesn't say there was a dent, we can assume it was dented there too. It's a little meshuga.

Anyway the lesson is that you have to go over every little thing before especially if you pick up at T3. I don't think I would use Avis anymore but i find them to be cheapest and they have stations all over Israel in case something goes wrong. I guess they are cheap because they make it back on the alleged damage!

this sound more like a budget experience

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5334
  • Total likes: 12
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Avis Israel experience
« Reply #11 on: March 17, 2011, 11:32:39 AM »
I rented from Eldan, and having heard the horror stories in the past, I started to point out every possible scratch he immediately told me that he is writing "sritot saviv kol harechev" or something like that!

Offline chuchem

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2009
  • Posts: 2294
  • Total likes: 14
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Avis Israel experience
« Reply #12 on: March 17, 2011, 12:36:17 PM »
I also take pictures, they are digital. It takes a extra minute to take 10 pictures... best option. Never had to use them

Offline moish

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 9709
  • Total likes: 133
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Programs: AA LT Plat, Avis, SPG Plat
Re: Avis Israel experience
« Reply #13 on: March 17, 2011, 01:35:13 PM »
what do pics prove? how can you prove they were taken when you picked up the car as opposed to after you made the scratch?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57904
  • Total likes: 5542
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Avis Israel experience
« Reply #14 on: March 17, 2011, 01:42:51 PM »
what do pics prove? how can you prove they were taken when you picked up the car as opposed to after you made the scratch?
I can so see Avis claiming that!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.