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« Last edited by yos9694 on August 18, 2021, 01:46:13 PM »

Author Topic: New Coin Deal  (Read 668347 times)

Offline normathej

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Re: New Coin Deal
« Reply #7320 on: October 21, 2021, 04:42:05 PM »
Got an email saying they can't fulfill my order and I should call within 48 hours or my order will be cancelled.  Huh?

Anybody else get this? (21XD)

Offline yochai

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Re: New Coin Deal
« Reply #7321 on: October 21, 2021, 06:16:42 PM »
Got an email saying they can't fulfill my order and I should call within 48 hours or my order will be cancelled.  Huh?

Anybody else get this? (21XD)
Got it too.
Their lines are disconnected now.
« Last Edit: October 21, 2021, 07:20:37 PM by yochai »

Offline yosefsv

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Re: New Coin Deal
« Reply #7322 on: October 21, 2021, 07:27:07 PM »
Got an email saying they can't fulfill my order and I should call within 48 hours or my order will be cancelled.  Huh?

Anybody else get this? (21XD)
From past experience, It may be a CC processing issue.
Call or Chat and they will reprocess the charge.
If it benefits even just one fellow DDFer, its worth posting it.

Offline Essen est zich

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Re: New Coin Deal
« Reply #7323 on: October 21, 2021, 07:44:00 PM »
What's the going rate for 21emn?

Offline yosefsv

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Re: New Coin Deal
« Reply #7324 on: October 21, 2021, 07:50:02 PM »
Their lines are disconnected now.
Works for me.
If it benefits even just one fellow DDFer, its worth posting it.

Offline yochai

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Re: New Coin Deal
« Reply #7325 on: October 21, 2021, 10:43:59 PM »

Offline Euclid

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Re: New Coin Deal
« Reply #7326 on: October 22, 2021, 12:56:05 AM »
Still waiting on the Peace and Morgan dollars from 8/3 and 8/10
8/10 order just went to Processing.

Offline normathej

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Re: New Coin Deal
« Reply #7327 on: October 22, 2021, 01:47:47 PM »
From past experience, It may be a CC processing issue.
Call or Chat and they will reprocess the charge.

Can't get through.  How am I supposed to fix this if they don't answer the phone?

Offline yochai

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Re: New Coin Deal
« Reply #7328 on: October 22, 2021, 02:18:44 PM »
Can't get through.  How am I supposed to fix this if they don't answer the phone?
Iím currently at 57 minutes hold.
Last night I called for a different order and they manually reinstated it.

Offline TimT

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Re: New Coin Deal
« Reply #7329 on: October 22, 2021, 02:22:53 PM »
At night seems to be easier. Right before closing

Offline normathej

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Re: New Coin Deal
« Reply #7330 on: October 22, 2021, 02:40:07 PM »
At night seems to be easier. Right before closing

Tough one for a sabbath observer... Looks like I may lose three orders. Any other tips? I literally just get a busy signal.
« Last Edit: October 22, 2021, 02:55:19 PM by normathej »

Offline yosefsv

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Re: New Coin Deal
« Reply #7331 on: October 22, 2021, 03:29:30 PM »
Tough one for a sabbath observer... Looks like I may lose three orders. Any other tips? I literally just get a busy signal.
Did you try Chat?
If it benefits even just one fellow DDFer, its worth posting it.

Offline zaltz

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Re: New Coin Deal
« Reply #7332 on: October 22, 2021, 03:30:28 PM »
Does the 21emn shipping box come in different sizes? I had 2 orders, and got different sized boxes

Offline yochai

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Re: New Coin Deal
« Reply #7333 on: October 22, 2021, 03:35:10 PM »
Iím currently at 57 minutes hold.
Now 2:15

Offline yosefsv

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Re: New Coin Deal
« Reply #7334 on: October 22, 2021, 03:37:13 PM »
Did you try Chat?
I just chatted with them on one of my orders that got this email, And they reprocessed it B"H
Quote
03:26 PM Eric
Your order is on a hold due to a payment issue. I am not able to accept your credit card information in this chat to resolve this. Please contact us at 1-800-USA-MINT (872-6468) for further assistance. i apologize for the inconvenience.
03:27 PM Customer
Could you reprocess the card on the order?
03:27 PM Eric
Yes.
03:27 PM Customer
Thanks!
03:27 PM Eric
It's my pleasure! Is there anything else I can assist you with today?
03:27 PM Eric
One moment please while I find the information you are requesting. Please allow me up to two minutes to research.
03:28 PM Customer
So did you reprocess it?
03:30 PM Eric
I appreciate your patience while I was researching.
03:30 PM Eric
I have reprocessed the order.
03:31 PM Customer
Thanks!
03:31 PM Eric
It is now processing normally.
03:31 PM Customer
Thanks!
If it benefits even just one fellow DDFer, its worth posting it.

Offline normathej

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Re: New Coin Deal
« Reply #7335 on: October 22, 2021, 03:40:21 PM »
Did you try Chat?

Every time I try it says chat unavailable

Offline Euclid

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Re: New Coin Deal
« Reply #7336 on: October 22, 2021, 03:49:54 PM »
Every time I try it says chat unavailable
Try a different browser and/or disable ad block

Offline normathej

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Re: New Coin Deal
« Reply #7337 on: October 22, 2021, 04:24:06 PM »
Try a different browser and/or disable ad block

The page opens, it just says no agents are available.

Offline Elishagotts

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Re: New Coin Deal
« Reply #7338 on: October 24, 2021, 12:48:08 AM »
Does the 21emn shipping box come in different sizes? I had 2 orders, and got different sized boxes

Yes, many of them are, pain in the neck

Offline AsherO

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Re: New Coin Deal
« Reply #7339 on: October 24, 2021, 10:14:46 AM »
Yes, many of them are, pain in the neck

What i find most annoying is that the two numbers on the little label donít correlate to the USM order number (the external one they share with you), so all you have is a tracking number to go on.