I didn't get the offer to cash out either.
Option A - If your tickets sell, we will pay the full amount at some unspecified time in the future.
Option B - if we do what we promised - Pay now - you give up the commission.
"Option A. We can maintain the deal as initially committed to, paying you your full cost as well as commissions when your tickets sell. (You can check the dates of your tickets, and although some tickets sell each day (even months in advance of a show), please understand that most tickets sell within a week of the show).
Option B. We can pay you your entire cost of the tickets now. However, due to us floating the funds for many months and the costs to us involved (added to the deal not working out great), if you chose this option, you will be forgoing the $25/ticket commission."