I followed their instructions to the letter. I transferred my tickets the same day I bought them. They flagged my account for some reason, but don't say why.
I am glad they are trying to pay out something. Some scammers would just go silent and not take the loss. However:
- They made a horrible business decision with this deal.
- They are blaming the people that did what they asked
- They changed the terms and basically are trying to get out of paying the commission
- To get reimbursed for transferring the tickets to them, they require signing a lengthy legal document
- Where was the legal document on the front end when they set up the deal? When there is risk to the customer - no legal protection. When there is risk to them, all of the sudden there is a contract.
"Also, I think it would be helpful for you to know that we are expecting – as it currently stands – to take over a million-dollar loss on this deal.
While a good portion of that is because of it being a bad deal on our end – not the fault of our members, there is a large portion of the expected losses due to bad purchasing by our members. There were also members that “joined” our deal late once realizing that the deal wasn’t going to work out.
Again, it’s impossible for us to parse each person and each ticket to decipher who’s at fault and who should be paid at all vs who should get principle back without commission vs who did everything right and should get both.
Also, please keep in mind that we’re laying out millions of dollars for these few months since most people want/need to get paid now, not when their ticket sells. With interest rates where they’re at, this is a very large, unexpected cost.
With all that said, if it's still imperative for you to know what caused the flagging, please respond to this email, and we'll do our best to respond in a timely manner.
If not, please go back to the email we sent and click the option you prefer so we have it stored in the system and we can move your orders along.
Thanks!"