Author Topic: EL AL  (Read 134606 times)

Offline m65

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1042
  • Total likes: 136
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: EL AL
« Reply #1275 on: October 15, 2020, 03:01:42 PM »
i booked a ticket on mytrip.com for an elal flight last april which was canceled.
about 3 weeks ago i filled out the form for a refund + 30 points.
i got the 30 points into my account and a confirmation email from elal that i should contact the travel agent to complete the refund process.
i spoke to mytrip.com today, and they said the refund is approved by elal, but they havent given them back the money yet.
are they saying the truth? is that really how it works?
is there anything i can do?

thank u

Offline elya

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2319
  • Total likes: 82
  • DansDeals.com Hat Tips 1
    • View Profile
Re: EL AL
« Reply #1276 on: October 15, 2020, 03:09:52 PM »
i booked a ticket on mytrip.com for an elal flight last april which was canceled.
about 3 weeks ago i filled out the form for a refund + 30 points.
i got the 30 points into my account and a confirmation email from elal that i should contact the travel agent to complete the refund process.
i spoke to mytrip.com today, and they said the refund is approved by elal, but they havent given them back the money yet.
are they saying the truth? is that really how it works?
is there anything i can do?

thank u
They are saying the truth, LY is punting off to agents without actually giving them access to refund.

Offline m65

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1042
  • Total likes: 136
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: EL AL
« Reply #1277 on: October 15, 2020, 03:12:09 PM »
They are saying the truth, LY is punting off to agents without actually giving them access to refund.
will we hear when they release funds, or do i constantly have to be checking?

Offline bmw

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2015
  • Posts: 238
  • Total likes: 12
  • DansDeals.com Hat Tips 2
    • View Profile
Re: EL AL
« Reply #1278 on: October 15, 2020, 09:29:56 PM »
if i flew one way on a rt elal ticket, can i get a refund for the return leg ?  [cancelled by elal]

Offline nucheiner

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2016
  • Posts: 299
  • Total likes: 24
  • DansDeals.com Hat Tips 0
    • View Profile
Re: EL AL
« Reply #1279 on: October 15, 2020, 09:42:39 PM »
if i flew one way on a rt elal ticket, can i get a refund for the return leg ?  [cancelled by elal]
It’s unclear how they will calculate the value of this half a ticket. Wouldn’t be surprised if they charge you claiming that the oneway is more expensive.

Offline lifetimedeals

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2012
  • Posts: 1328
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: EL AL
« Reply #1280 on: October 15, 2020, 11:44:26 PM »
How do I book a ticket with elal online and have the ability to change the return flight if needed in March (for student)? Is it a special ticket? Would like to to book with chase points

Offline yochai

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Feb 2015
  • Posts: 596
  • Total likes: 23
  • DansDeals.com Hat Tips 3
  • Gender: Male
    • View Profile
  • Location: Jacksonville, FL
Re: EL AL
« Reply #1281 on: October 16, 2020, 12:04:21 AM »
if i flew one way on a rt elal ticket, can i get a refund for the return leg ?  [cancelled by elal]
Had 2 returns canceled, with Virgin Atlantic and Lufthansa. Both gave me way less then half, claiming there are non refundable taxes etc.

Offline tavster

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1198
  • Total likes: 56
  • DansDeals.com Hat Tips 30
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: EL AL
« Reply #1282 on: October 18, 2020, 05:53:08 AM »
Looks like they are proactively extending status by 12 months.
Both DW and me got extended without asking for it, or being notified

Online ExGingi

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2015
  • Posts: 9150
  • Total likes: 2400
  • DansDeals.com Hat Tips 12
    • View Profile
  • Location: 770
Re: EL AL
« Reply #1283 on: October 19, 2020, 03:12:34 AM »
At long last, appointment of new board (members) expected today. Will this be a dawn of a new era for LY?

https://www.globes.co.il/news/article.aspx?did=1001346120
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline tavster

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1198
  • Total likes: 56
  • DansDeals.com Hat Tips 30
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: EL AL
« Reply #1284 on: October 19, 2020, 03:16:44 AM »
At long last, appointment of new board (members) expected today. Will this be a dawn of a new era for LY?

https://www.globes.co.il/news/article.aspx?did=1001346120
Ive met Brodet a few times. I think he's the best person for the job. Put differently, if he doesn't manage to solve the current HR / culture issues within LY, no one else will, IMHO  :)

Online ExGingi

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2015
  • Posts: 9150
  • Total likes: 2400
  • DansDeals.com Hat Tips 12
    • View Profile
  • Location: 770
Re: EL AL
« Reply #1285 on: October 19, 2020, 03:33:45 AM »
Ive met Brodet a few times. I think he's the best person for the job. Put differently, if he doesn't manage to solve the current HR / culture issues within LY, no one else will, IMHO  :)

And it really boils down to those two issue. Culture (corporate DNA) and HR. Everything else can fall into place once these two fundamental issues are resolved.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline tavster

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1198
  • Total likes: 56
  • DansDeals.com Hat Tips 30
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: EL AL
« Reply #1286 on: October 19, 2020, 03:36:50 AM »
And it really boils down to those two issue. Culture (corporate DNA) and HR. Everything else can fall into place once these two fundamental issues are resolved.
He's successfully tackled these 2 issues at Leumi.
Fired a huge % of employees which technically had tenure, but he found ways. And same thing with culture - they used to go on strike every other day, and he basically sat down with the unions and explain that without change the entire company would go out of business. And it worked

Offline tavster

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1198
  • Total likes: 56
  • DansDeals.com Hat Tips 30
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: EL AL
« Reply #1287 on: October 19, 2020, 11:49:28 AM »
At long last, appointment of new board (members) expected today. Will this be a dawn of a new era for LY?

https://www.globes.co.il/news/article.aspx?did=1001346120
Brodet, Ben Zvi, Shalo, Cohen, Greenblat and Englemat just appointed.
If I remember correctly they need shareholder assembly to confirm the decision but I might be wrong.
« Last Edit: October 19, 2020, 12:18:48 PM by tavster »

Offline tavster

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1198
  • Total likes: 56
  • DansDeals.com Hat Tips 30
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: EL AL
« Reply #1288 on: October 20, 2020, 11:04:55 AM »
CEO is trying to get an extension on LY refunds requirements and is aiming for the 1st quarter of 2021

https://www.ynet.co.il/economy/article/SJaE48nvP

Luckily I'm counting on the new board to appoint a new ceo asap

Offline tavster

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 1198
  • Total likes: 56
  • DansDeals.com Hat Tips 30
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: EL AL
« Reply #1289 on: October 20, 2020, 12:56:00 PM »
New chairman is in place

https://en.globes.co.il/en/article-incoming-el-al-chairman-we-must-restore-customer-confidence-1001346435

"To restore customer confidence is an obligation for all of us, in every role in the company, to create and provide improved value, in an era of growing competition, the day after the Covid-19 virus. We will form genuine new content for customer's expectations and we will realize it in the best possible way. Our aim is that El Al planes will take off on time, arrive on time with security and safety and today in health and all this while providing meticulous and quality service to passengers. We must ensure that El Al will be the first choice of every customer in Israel and in this way we will expand our customer base, with the Jewish people and the entire world."