EL AL

[m65]

i booked a ticket on mytrip.com for an elal flight last april which was canceled.
about 3 weeks ago i filled out the form for a refund + 30 points.
i got the 30 points into my account and a confirmation email from elal that i should contact the travel agent to complete the refund process.
i spoke to mytrip.com today, and they said the refund is approved by elal, but they havent given them back the money yet.
are they saying the truth? is that really how it works?
is there anything i can do?

thank u

[elya]

i booked a ticket on mytrip.com for an elal flight last april which was canceled.
about 3 weeks ago i filled out the form for a refund + 30 points.
i got the 30 points into my account and a confirmation email from elal that i should contact the travel agent to complete the refund process.
i spoke to mytrip.com today, and they said the refund is approved by elal, but they havent given them back the money yet.
are they saying the truth? is that really how it works?
is there anything i can do?

thank u

They are saying the truth, LY is punting off to agents without actually giving them access to refund.

[m65]

They are saying the truth, LY is punting off to agents without actually giving them access to refund.

will we hear when they release funds, or do i constantly have to be checking?

[bmw]

if i flew one way on a rt elal ticket, can i get a refund for the return leg ?  [cancelled by elal]

[nucheiner]

if i flew one way on a rt elal ticket, can i get a refund for the return leg ?  [cancelled by elal]

It’s unclear how they will calculate the value of this half a ticket. Wouldn’t be surprised if they charge you claiming that the oneway is more expensive.

[lifetimedeals]

How do I book a ticket with elal online and have the ability to change the return flight if needed in March (for student)? Is it a special ticket? Would like to to book with chase points

[yochai]

if i flew one way on a rt elal ticket, can i get a refund for the return leg ?  [cancelled by elal]

Had 2 returns canceled, with Virgin Atlantic and Lufthansa. Both gave me way less then half, claiming there are non refundable taxes etc.

[tavster]

Looks like they are proactively extending status by 12 months.
Both DW and me got extended without asking for it, or being notified

[ExGingi]

At long last, appointment of new board (members) expected today. Will this be a dawn of a new era for LY?

https://www.globes.co.il/news/article.aspx?did=1001346120

[tavster]

At long last, appointment of new board (members) expected today. Will this be a dawn of a new era for LY?

https://www.globes.co.il/news/article.aspx?did=1001346120

Ive met Brodet a few times. I think he's the best person for the job. Put differently, if he doesn't manage to solve the current HR / culture issues within LY, no one else will, IMHO 

[ExGingi]

Ive met Brodet a few times. I think he's the best person for the job. Put differently, if he doesn't manage to solve the current HR / culture issues within LY, no one else will, IMHO 

And it really boils down to those two issue. Culture (corporate DNA) and HR. Everything else can fall into place once these two fundamental issues are resolved.

[tavster]

And it really boils down to those two issue. Culture (corporate DNA) and HR. Everything else can fall into place once these two fundamental issues are resolved.

He's successfully tackled these 2 issues at Leumi.
Fired a huge % of employees which technically had tenure, but he found ways. And same thing with culture - they used to go on strike every other day, and he basically sat down with the unions and explain that without change the entire company would go out of business. And it worked

[tavster]

At long last, appointment of new board (members) expected today. Will this be a dawn of a new era for LY?

https://www.globes.co.il/news/article.aspx?did=1001346120

Brodet, Ben Zvi, Shalo, Cohen, Greenblat and Englemat just appointed.
If I remember correctly they need shareholder assembly to confirm the decision but I might be wrong.

[tavster]

CEO is trying to get an extension on LY refunds requirements and is aiming for the 1st quarter of 2021

https://www.ynet.co.il/economy/article/SJaE48nvP

Luckily I'm counting on the new board to appoint a new ceo asap

[tavster]

New chairman is in place

https://en.globes.co.il/en/article-incoming-el-al-chairman-we-must-restore-customer-confidence-1001346435

"To restore customer confidence is an obligation for all of us, in every role in the company, to create and provide improved value, in an era of growing competition, the day after the Covid-19 virus. We will form genuine new content for customer's expectations and we will realize it in the best possible way. Our aim is that El Al planes will take off on time, arrive on time with security and safety and today in health and all this while providing meticulous and quality service to passengers. We must ensure that El Al will be the first choice of every customer in Israel and in this way we will expand our customer base, with the Jewish people and the entire world."

[YED]

Looks like they are proactively extending status by 12 months.
Both DW and me got extended without asking for it, or being notified

Yes, and here you go with the full details (in Hebrew though..)
seems like they also extending the expiration deadline for the actual points.

[ExGingi]

Yes, and here you go with the full details (in Hebrew though..)
seems like they also extending the expiration deadline for the actual points.

Looks highly professional with the typo in the CEO's name...

[moe8555]

Looks highly professional with the typo in the CEO's name...

Good grief, I sure hope the new mgmt. is a little more serious.  It's exactly this lack of attention to small details (among other things) that reflects the very root of the problem with this company, and many other Israeli companies.

[tavster]

Good grief, I sure hope the new mgmt. is a little more serious.  It's exactly this lack of attention to small details (among other things) that reflects the very root of the problem with this company, and many other Israeli companies.

It's not just an airline, it's Israel 

[tavster]

Resuming 4 weekly flights to Zurich from Nov 12, including code share with Swiss

https://www.nasdaq.com/articles/israels-el-al-to-resume-zurich-flights-codeshare-with-swiss-2020-10-22