Author Topic: EL AL (Read 670030 times)

tavster · « **Reply #2500 on:** May 10, 2022, 09:41:12 AM »

It's a shame they are only launching this after most countries dropped requirements to present any forms..

Dover · « **Reply #2501 on:** May 10, 2022, 01:06:15 PM »

Quote from: Dover on May 05, 2022, 01:03:51 PM

Had my EWR flights cancelled and got put on the JFK...
Trying to get refund for the car service price difference (as Dan wrote...)
Used the online form- no answer. When reaching them on phone they tell me there's nothing they can do...
Anyone with any tips?

Anyone can help me?

tavster · « **Reply #2502 on:** May 10, 2022, 01:07:43 PM »

Quote from: Dover on May 10, 2022, 01:06:15 PM

Anyone can help me?

You can try emailing telloren@elal.co.il

flyingBlue · « **Reply #2503 on:** May 10, 2022, 11:56:00 PM »

Or open a case on elal.com

Dover · « **Reply #2504 on:** May 10, 2022, 11:57:31 PM »

Thanks
I already opened 2 cases 2 weeks apart- no response. Has anyone gotten a response when filing a case online?

bp27 · « **Reply #2505 on:** May 11, 2022, 09:00:35 AM »

What is the policy and process to change the return flight on El Al after the initial flight had been flown? Was booked through Chase. What are the fees? Do I contact El Al (if even possible) or Chase? Thanks in advance.

davidtron · « **Reply #2506 on:** May 11, 2022, 12:06:05 PM »

I know people have said to use an agent when booking El Al. However I did not know this and booked with Chase UR. Seems like I need to pay $100 per ticket (3 tickets me, wife , child)to pick a seat. Any ideas how to waive the fee? Thanks

ae123 · « **Reply #2507 on:** May 12, 2022, 06:48:50 PM »

Quote from: davidtron on May 11, 2022, 12:06:05 PM

I know people have said to use an agent when booking El Al. However I did not know this and booked with Chase UR. Seems like I need to pay $100 per ticket (3 tickets me, wife , child)to pick a seat. Any ideas how to waive the fee? Thanks

We were able to reserve seats even though we booked El Al through Chase UR.

davidtron · « **Reply #2508 on:** May 13, 2022, 10:53:07 AM »

Quote from: ae123 on May 12, 2022, 06:48:50 PM

We were able to reserve seats even though we booked El Al through Chase UR.

Regular economy?

ae123 · « **Reply #2509 on:** May 13, 2022, 12:57:10 PM »

Quote from: davidtron on May 13, 2022, 10:53:07 AM

Regular economy?

I believe so.
We logged in to El Al's site and reserved seats.

tavster · « **Reply #2510 on:** May 15, 2022, 02:19:14 AM »

I met with LY head of service this morning as part of a meeting with TPs.

Nothing materially incremental, they are mostly collecting feedback and suggestions.

The only interesting thing is that they are opening a call center in the Philippines shortly, that will be in charge of handling calls with English speakers around the clock

yeshivabucher · « **Reply #2511 on:** May 15, 2022, 02:43:16 AM »

Quote from: tavster on May 15, 2022, 02:19:14 AM

The only interesting thing is that they are opening a call center in the Philippines shortly, that will be in charge of handling calls with English speakers around the clock

not so sure that's a good thing

tavster · « **Reply #2512 on:** May 15, 2022, 02:46:20 AM »

Quote from: yeshivabucher on May 15, 2022, 02:43:16 AM

not so sure that's a good thing

I think for most things it will be helpful to have someone to talk to.
They explained that as of now they have 60% less employees dealing with more calls than Pre-Covid, and my understanding is that they can't hire more given their agreement with the Ministry of Finance (as a condition to receive State financing). So the only ways to improve service is to have strong tech and more outsourced service for low value added tasks

Dan · « **Reply #2513 on:** May 15, 2022, 09:51:13 AM »

Quote from: yeshivabucher on May 15, 2022, 02:43:16 AM

not so sure that's a good thing

+1, this will probably be garbage CS.

thaber · « **Reply #2514 on:** May 15, 2022, 03:34:14 PM »

Quote from: tavster on May 15, 2022, 02:46:20 AM

I think for most things it will be helpful to have someone to talk to.
They explained that as of now they have 60% less employees dealing with more calls than Pre-Covid, and my understanding is that they can't hire more given their agreement with the Ministry of Finance (as a condition to receive State financing). So the only ways to improve service is to have strong tech and more outsourced service for low value added tasks

the State would rather they outsource jobs to the Philippines rather than hire Israeli's?
Somehow, not surprising

m65 · « **Reply #2515 on:** May 15, 2022, 04:43:21 PM »

Quote from: Dan on May 15, 2022, 09:51:13 AM

+1, this will probably be garbage CS.

cant get worse than it is already

Dan · « **Reply #2516 on:** May 15, 2022, 04:44:35 PM »

Quote from: m65 on May 15, 2022, 04:43:21 PM

cant get worse than it is already

El. Oh. El.

drosenberg88429 · « **Reply #2517 on:** May 15, 2022, 05:09:41 PM »

Quote from: m65 on May 15, 2022, 04:43:21 PM

cant get worse than it is already

"Valued customer, due to covid operating conditions, our hold times are a bit longer than usual. The current wait time is about 4 days. Please continue to hold. Thank you for your patience."

הכי בבית בעולם

rbs-g1.5 · « **Reply #2518 on:** May 16, 2022, 01:04:18 PM »

if they would allow you to stay on hold it would be a halbe tzara
i just have them say that wait times are long contact us via whatsapp with delayed respnse times and then it hangs up

Ellen · « **Reply #2519 on:** May 18, 2022, 11:14:17 PM »

I just booked 2 seats on Elal. Need to add a lap infant. Is there any way to do this after the adult tickets are issued? I booked them on priceline who doesn't allow booking lap infants. I realize now that had i booked directly with elal i couldve included the baby in thebooking.
I took the last 2 seats at that price. Should i cancel with priceline and hope the seats come back? Or is that unlikely?
Or should i hope i manage to reach elal somehow to add the baby.? Is it even possible to add a baby to a priceline booking?

Anyone have experience with this? Would really appreciate any input