Author Topic: EL AL  (Read 726389 times)

Offline Dan

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Re: EL AL
« Reply #4160 on: June 04, 2024, 09:14:21 AM »
https://vinnews.com/2024/06/04/shocking-el-al-subsidiary-sun-dor-gave-out-treif-sandwiches-to-passengers/
"astonished to receive a sandwich containing chicken and cheese on his flight. The incident occurred on Sunday on a flight from Georgia to Israel...
the incident did not occur on the plane."



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Offline dandu16

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Re: EL AL
« Reply #4161 on: June 04, 2024, 10:15:18 AM »
Anyone know if these are allowed on elal https://www.amazon.com/BleuWhisk-Inflatable-Toddler-Travel-Bed/dp/B0BNKNFW15

Flying with 3 kids  ;D
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Offline coffeebean

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Re: EL AL
« Reply #4162 on: June 04, 2024, 12:19:45 PM »

Offline tavster

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Re: EL AL
« Reply #4163 on: June 04, 2024, 12:20:52 PM »
I've used that in the past, no issues. Only during take off and landing it needs to be put away

Offline dandu16

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Re: EL AL
« Reply #4164 on: June 04, 2024, 02:39:38 PM »
I've used that in the past, no issues. Only during take off and landing it needs to be put away

Thanks! Any recommendations for which brand to use?
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Offline stooges44

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Re: EL AL
« Reply #4165 on: June 04, 2024, 04:53:20 PM »
Can't check in?



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Offline yitzyul

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Re: EL AL
« Reply #4166 on: June 06, 2024, 11:35:08 AM »
Thanks! Any recommendations for which brand to use?
I have used this in the past: https://www.amazon.com/gp/product/B07K69DZWK  but your link looks better cause not so bulky. It is great for infants/toddlers works however the FA made sure that was only used by window seat (makes sense as it literally blocks passage)

Offline stooges44

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Re: EL AL
« Reply #4167 on: June 06, 2024, 04:46:04 PM »
Even on the plane el al new they lost my bag or rather it didn't make it onto my flight and they "hoped" it made it onto the next one. So, if that bag doesn't show up before Shabbos I literally have nothing to wear.

What are the odds that I'll see any sort of comp from el al for this?
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Offline Darth1

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Re: EL AL
« Reply #4168 on: June 06, 2024, 04:50:44 PM »
Even on the plane el al new they lost my bag or rather it didn't make it onto my flight and they "hoped" it made it onto the next one. So, if that bag doesn't show up before Shabbos I literally have nothing to wear.

What are the odds that I'll see any sort of comp from el al for this?
I got complete comp very easily from them. Make sure to file the claim and take pictures of receipts. It was a flight that landed Thursday and they dropped off the luggage Sunday. Around a month later they sent a $200 check to cover the Shabbos outfit that was bought.

Offline SHL

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Re: EL AL
« Reply #4169 on: June 06, 2024, 04:55:58 PM »
I got complete comp very easily from them. Make sure to file the claim and take pictures of receipts. It was a flight that landed Thursday and they dropped off the luggage Sunday. Around a month later they sent a $200 check to cover the Shabbos outfit that was bought.
Seems you were lucky
I know many who had to fight them bringing text from Montreal convention etc

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Re: EL AL
« Reply #4170 on: June 06, 2024, 05:31:48 PM »
Seems you were lucky
I know many who had to fight them bringing text from Montreal convention etc
Maybe I was lucky. In the couple times I have had delayed baggage from different airlines I have found if you take good documentation, follow the airlines guidelines, and are on top of them they will reimburse you. This is the email I received from El Al when I made my claim:
Quote
A message from EL AL <BaggageclaimsElAl@elal.co.il>
Thank you for submitting a claim.
(This is an automated response. If you have already submitted the required documents please disregard this request)

Your claim will be handled upon receipt of the following supporting documents. Please send them in a  PDF format:

Flight ticket and/or boarding pass
Baggage tags (attached to your flight ticket and/or suitcase)
Report filed at the airport (Property Irregularity Report and/or Damage Report)
Applicable receipts to support your claim

To complete your claim, please send the above documents by e-mail, or by fax: +972-3-7602255.

We will do our utmost to resolve the issue up to 30 days.
For inquiries regarding delayed baggage, you may contact the Baggage Service Call Center on the following days and hours:

By WhatsApp at 03-9771111
Sunday – Thursday 16:00 – 24:00
Friday – 8:30 – 13:00
Saturday – 19:00 – 24:00

Or by Phone call at 03 9771150
Sunday – Thursday 8:30 – 17:00
Friday – 8:30 – 13:00
Saturday 19:00 – 24:00

Regards,
EL AL Israel Airlines LTD.

Yours truly,
El Al Baggage Claims Dept.
www.elal.co.il

Offline SHL

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Re: EL AL
« Reply #4171 on: June 06, 2024, 06:23:51 PM »
Maybe I was lucky. In the couple times I have had delayed baggage from different airlines I have found if you take good documentation, follow the airlines guidelines, and are on top of them they will reimburse you. This is the email I received from El Al when I made my claim:
I have helped many successfully with many other airlines
Elal was the only one who first tried challenging thet you flee on a us passport so you must have clothes in the US (traveler lives in Israel but why does it matter what if you fly with all your clothes)
Then claimed receipts were unclear
Then claimed the receipts were old (DD/MM vs MM/DD)
Then claimed was past the time limit
I recall correctly they finally paid after small claims was filed

Offline SHL

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Re: EL AL
« Reply #4172 on: June 06, 2024, 06:24:55 PM »
I have helped many successfully with many other airlines
Elal was the only one who first tried challenging thet you flee on a us passport so you must have clothes in the US (traveler lives in Israel but why does it matter what if you fly with all your clothes)
Then claimed receipts were unclear
Then claimed the receipts were old (DD/MM vs MM/DD)
Then claimed was past the time limit
I recall correctly they finally paid after small claims was filed
Granted this was a few years ago

Offline Dan

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Re: EL AL
« Reply #4173 on: June 06, 2024, 09:09:54 PM »
Granted this was a few years ago
Can't really compare pre-Kenny to post-Kenny LY.
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Offline stooges44

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Re: EL AL
« Reply #4174 on: June 07, 2024, 02:04:34 AM »
They told me to call the baggage service today 03-9771150 for an update. They opened 30 minutes ago and I've been on hold since then  :(

Is there any other way to get through to them?
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Offline baron

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Re: EL AL
« Reply #4175 on: June 07, 2024, 02:14:39 AM »
Elal was the only one who first tried challenging thet you flee on a us passport so you must have clothes in the US (traveler lives in Israel but why does it matter what if you fly with all your clothes)
This argument isn’t elal unique at all

Offline yfr bachur

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Re: EL AL
« Reply #4176 on: June 07, 2024, 02:39:53 AM »
I have helped many successfully with many other airlines
Elal was the only one who first tried challenging thet you flee on a us passport so you must have clothes in the US (traveler lives in Israel but why does it matter what if you fly with all your clothes)
Then claimed receipts were unclear
Then claimed the receipts were old (DD/MM vs MM/DD)
Then claimed was past the time limit
I recall correctly they finally paid after small claims was filed
This argument isn’t elal unique at all
As mentioned above ELAL is a different airline since Kenny took over (Like US ideas about customer service!)
Anyway, AYLOR if you need to tell them where you live. I asked R' Yitzchok Silver, and he told me that its not any of the airlines business where you live, and if you are truely inconvenienced by the missing luggage, and you dont blatantly lie about your residence ("I live in NY" when you have lived the past 10 years in JLM, rather just show them your licence with your US address)...

Offline SHL

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Re: EL AL
« Reply #4177 on: June 07, 2024, 10:53:36 AM »
As mentioned above ELAL is a different airline since Kenny took over (Like US ideas about customer service!)
Anyway, AYLOR if you need to tell them where you live. I asked R' Yitzchok Silver, and he told me that its not any of the airlines business where you live, and if you are truely inconvenienced by the missing luggage, and you dont blatantly lie about your residence ("I live in NY" when you have lived the past 10 years in JLM, rather just show them your licence with your US address)...
Again
Why is that relevant?
Is there no case where your Yom tov clothes or wedding clothes are in the bag?

Law is law

Offline yfr bachur

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Re: EL AL
« Reply #4178 on: June 08, 2024, 02:25:35 PM »
Again
Why is that relevant?
Is there no case where your Yom tov clothes or wedding clothes are in the bag?

Law is law

Airlines are liable for "essentials".
YT clothing, while important, is not "essential" by most readings of the word.
Most airlines tell you (either in online baggage guidance, or when asked) to hand carry wedding clothing and NOT check it.

Honestly, maybe s/o could post the actual text of the relevant international convention... rather than all of us postulating that they are obligated to give us whatever we claim we need when we actually have no idea...  ;D

Offline SHL

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Re: EL AL
« Reply #4179 on: June 08, 2024, 04:49:03 PM »
Airlines are liable for "essentials".
YT clothing, while important, is not "essential" by most readings of the word.
Most airlines tell you (either in online baggage guidance, or when asked) to hand carry wedding clothing and NOT check it.

Honestly, maybe s/o could post the actual text of the relevant international convention... rather than all of us postulating that they are obligated to give us whatever we claim we need when we actually have no idea...  ;D
I am not referring to a wedding dress
Clothes that are respectable for a formal event

Text is very clear in their full terms and conditions