Author Topic: EL AL (Read 819443 times)

hvaces42 · « **Reply #1180 on:** December 16, 2019, 01:57:45 PM »

Quote from: yandmk on December 16, 2019, 01:48:16 PM

If LY has X class on the same date as your flight (and not showing on QF), you can "try" calling El Al (Israel), and see if they'd allow you to change with their "same day change" policy. If they send you to QF, explain that QF has limited access.

X or R?

yandmk · « **Reply #1181 on:** December 16, 2019, 02:00:04 PM »

Quote from: hvaces42 on December 16, 2019, 01:57:45 PM

X or R?

X is saver. R is upgrade.

shaulyaakov · « **Reply #1182 on:** December 16, 2019, 02:14:09 PM »

Quote from: yandmk on December 16, 2019, 01:49:39 PM

Also, in general, some of my clients specifically prefer the 777 because it's much more spacious. Just not as private, though.

How is it more spacious when it's 7 abreast instead of 4? Even with the 777 being wider, that width should only translate to 1 seat, and you're still left with 2 additional per row. Are you talking pitch?

Dan · « **Reply #1183 on:** December 16, 2019, 02:21:22 PM »

It's not really 4 abreast as it's staggered.
The space is tight, but it's private and lie flat

hvaces42 · « **Reply #1184 on:** December 16, 2019, 02:29:10 PM »

Quote from: yandmk on December 16, 2019, 02:00:04 PM

X is saver. R is upgrade.

How would I find out. I dont have access to Matmid. Should I just call?

yandmk · « **Reply #1185 on:** December 16, 2019, 02:38:35 PM »

Quote from: hvaces42 on December 16, 2019, 02:29:10 PM

How would I find out. I dont have access to Matmid. Should I just call?

You can check here
https://www.elal.com/rbddataclients/
You need to search JFK and EWR separately

hvaces42 · « **Reply #1186 on:** December 16, 2019, 02:49:35 PM »

Quote from: yandmk on December 16, 2019, 02:38:35 PM

You can check here
https://www.elal.com/rbddataclients/
You need to search JFK and EWR separately

Thanks nothing available. Dates set so I guess you live and you learn.

hvaces42 · « **Reply #1187 on:** December 17, 2019, 02:50:45 PM »

Quote from: Dan on December 16, 2019, 01:00:38 PM

WhatsApp El Al

Sent them a Whatsapp in english. They required responses in Hebrew in order to continue or they advised to call the Israeli service center for english speaking rep. I responded in my best broken Hebrew and they booked seats and confirmed Mehadrin Meals.

When I called the US hotline the other day requesting to see if they could switch me to a different flight on the 789, the first thing the rep said when she heard I was calling about a QF booking was "Anything you want us to do related to a Qantas booking will cost you. $20 per seat assignment, $20 for meals." I cant wait for the in-flight attitude. I'm already hating them.

Hachi Babayit...

tavster · « **Reply #1188 on:** December 17, 2019, 02:54:05 PM »

Quote from: hvaces42 on December 17, 2019, 02:50:45 PM

Hachi Babayit...

I prefer It's not just an airline, it's Israel

hvaces42 · « **Reply #1189 on:** December 17, 2019, 03:07:11 PM »

Quote from: tavster on December 17, 2019, 02:54:05 PM

I prefer It's not just an airline, it's Israel

Love the country...the people...eh...

shaulyaakov · « **Reply #1190 on:** December 17, 2019, 03:27:07 PM »

Quote from: hvaces42 on December 17, 2019, 02:50:45 PM

Sent them a Whatsapp in english. They required responses in Hebrew in order to continue or they advised to call the Israeli service center for english speaking rep. I responded in my best broken Hebrew and they booked seats and confirmed Mehadrin Meals.

When I called the US hotline the other day requesting to see if they could switch me to a different flight on the 789, the first thing the rep said when she heard I was calling about a QF booking was "Anything you want us to do related to a Qantas booking will cost you. $20 per seat assignment, $20 for meals." I cant wait for the in-flight attitude. I'm already hating them.

Hachi Babayit...

I mean $20 seems worth it to move to a 787 even if the fee is absurd in concept.

yandmk · « **Reply #1191 on:** December 17, 2019, 03:37:51 PM »

Quote from: hvaces42 on December 17, 2019, 02:50:45 PM

Sent them a Whatsapp in english. They required responses in Hebrew in order to continue or they advised to call the Israeli service center for english speaking rep. I responded in my best broken Hebrew and they booked seats and confirmed Mehadrin Meals.

When I called the US hotline the other day requesting to see if they could switch me to a different flight on the 789, the first thing the rep said when she heard I was calling about a QF booking was "Anything you want us to do related to a Qantas booking will cost you. $20 per seat assignment, $20 for meals." I cant wait for the in-flight attitude. I'm already hating them.

Hachi Babayit...

It's been discussed many many times, that the US call center has serious attitude issues. They implemented the $20 fee for touching QF bookings, and I wouldn't be surprised if they pushed for El Al to block award space from QF on the US routes because it was overloading their call center...
Interestingly, the Israeli department (isn't attitude officially an Israeli issue?) hasn't ever mentioned anything to anyone about a surcharge for seats/meals on QF bookings.
Can't stress enough, DON'T CALL THE US CALL CENTER UNLESS YOU WANT TO HANG UP IN A BAD MOOD.

hvaces42 · « **Reply #1192 on:** December 17, 2019, 03:38:52 PM »

Quote from: shaulyaakov on December 17, 2019, 03:27:07 PM

I mean $20 seems worth it to move to a 787 even if the fee is absurd in concept.

Where did you see that I said that they offered to move me to the 787? $20 for seats are not th end of the world. $20 for Regal garbage...not happening.

Ellen · « **Reply #1193 on:** December 17, 2019, 04:03:51 PM »

When I booked Elal with QF, i texted QF for seats and they were able to confirm it.

ygift · « **Reply #1194 on:** December 17, 2019, 04:16:19 PM »

I booked elal with the QF deal a few months ago and was able to choose seats. I called the regular us number.
In fact when checking now it seems that the outgoing flight was changed from 777 to the dreamliner & they have me in the same seat as my return flight which was (is) also the 787

shaulyaakov · « **Reply #1195 on:** December 17, 2019, 04:27:43 PM »

Quote from: ygift on December 17, 2019, 04:16:19 PM

I booked elal with the QF deal a few months ago and was able to choose seats. I called the regular us number.
In fact when checking now it seems that the outgoing flight was changed from 777 to the dreamliner & they have me in the same seat as my return flight which was (is) also the 787

Hope the seat exists!

Denverite · « **Reply #1196 on:** December 17, 2019, 04:46:33 PM »

Quote from: hvaces42 on December 17, 2019, 02:50:45 PM

Sent them a Whatsapp in english. They required responses in Hebrew in order to continue or they advised to call the Israeli service center for english speaking rep. I responded in my best broken Hebrew and they booked seats and confirmed Mehadrin Meals.

When I called the US hotline the other day requesting to see if they could switch me to a different flight on the 789, the first thing the rep said when she heard I was calling about a QF booking was "Anything you want us to do related to a Qantas booking will cost you. $20 per seat assignment, $20 for meals." I cant wait for the in-flight attitude. I'm already hating them.

Hachi Babayit...

Why not type your message into google translate and then paste the Hebrew version into What’s app to send to them. They accepted my messages in English but I pasted every Hebrew response into Google translate just to make sure that I understood correctly. Even if it’s not perfect, it should get the job done on What’s app, keep you off the US customer service line and hence your blood pressure down.

ygift · « **Reply #1197 on:** December 17, 2019, 05:25:23 PM »

Quote from: shaulyaakov on December 17, 2019, 04:27:43 PM

Hope the seat exists!

What do you mean? When logging in it shows the reserved seat

yandmk · « **Reply #1198 on:** December 17, 2019, 08:32:21 PM »

Quote from: ygift on December 17, 2019, 04:16:19 PM

I booked elal with the QF deal a few months ago and was able to choose seats. I called the regular us number.

That was before the idiot came up with the $20 genius idea....

hvaces42 · « **Reply #1199 on:** December 17, 2019, 10:09:54 PM »

Quote from: yandmk on December 17, 2019, 08:32:21 PM

That was before the genius came up with the $20 genius idea....

FTFY