Author Topic: EL AL  (Read 918206 times)

Offline tavster

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2015
  • Posts: 4138
  • Total likes: 1117
  • DansDeals.com Hat Tips 69
    • View Profile
  • Location: Israel
  • Programs: LY TP
Re: EL AL
« Reply #4620 on: October 27, 2024, 09:48:48 AM »
They have known since day 1 that it was hot garbage.

Pre-COVID, Shahar Markovitch spent a fortune on the redesign, only to make it even worse.

Pity they haven't done anything about it.
Shahar is long gone..

Luckily for them they are sold out even without a fonctionning website

Online jye

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2017
  • Posts: 947
  • Total likes: 1498
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood NJ
Re: EL AL
« Reply #4621 on: October 27, 2024, 09:52:25 AM »
I booked a round trip flight TLV to JFK with the return portion covered with Matmid points. The JFK- TLV was scheduled for 1145 pm Motzai Shabbos. El Sl now changed the flight time to 11pm, which is right coming from Lakewood. The agent said the flight can’t be changed to the 150 am flight which has availability because it is an award ticket and there are no award redemptions available on the next flight.

Most likely we can make it for 11pm, but if  we end up missing the flight will El Al try to rebook us on a later flight or will we simply lose the award flight and have to figure out how to book another flight on our own?

Offline HudZ

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2019
  • Posts: 1989
  • Total likes: 1511
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: Beis Medrash
  • Programs: Torah
Re: EL AL
« Reply #4622 on: October 27, 2024, 09:54:13 AM »
Shahar is long gone..

Luckily for them they are sold out even without a fonctionning website
But very difficult to manage after that. I changed a seat for someone, confirmed the seat. Only to go back a few days later to find it back at the original placement.

Offline tavster

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2015
  • Posts: 4138
  • Total likes: 1117
  • DansDeals.com Hat Tips 69
    • View Profile
  • Location: Israel
  • Programs: LY TP
Re: EL AL
« Reply #4623 on: October 27, 2024, 10:04:16 AM »
But very difficult to manage after that. I changed a seat for someone, confirmed the seat. Only to go back a few days later to find it back at the original placement.
100%
And when that happens they will deny you ever had confirmed the seat.. I sometimes had to show them screenshots of the confirmation for them to believe me.  because of the poor IT  :-X

Offline Unity

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2020
  • Posts: 125
  • Total likes: 14
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: EL AL
« Reply #4624 on: October 27, 2024, 10:20:09 AM »
Whats with ELAL their systems are down and they are totally handicapped!! they cant do anything over the phone they cant even check the terms of my ticket

Offline HudZ

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2019
  • Posts: 1989
  • Total likes: 1511
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: Beis Medrash
  • Programs: Torah
Re: EL AL
« Reply #4625 on: October 27, 2024, 10:27:42 AM »
Whats with ELAL their systems are down and they are totally handicapped!! they cant do anything over the phone they cant even check the terms of my ticket
Read above!

Offline HudZ

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2019
  • Posts: 1989
  • Total likes: 1511
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: Beis Medrash
  • Programs: Torah
Re: EL AL
« Reply #4626 on: October 27, 2024, 10:32:59 AM »
100%
And when that happens they will deny you ever had confirmed the seat.. I sometimes had to show them screenshots of the confirmation for them to believe me.  because of the poor IT  :-X
BH, lucky for him, the seat he wanted was still avail, and switched it again. Let's hope Iyh it'll stay.

Offline Unity

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2020
  • Posts: 125
  • Total likes: 14
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: EL AL
« Reply #4627 on: October 27, 2024, 10:34:15 AM »
spoke to them he agent told me it may be cyberattack:(

Offline shmooz

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2010
  • Posts: 2543
  • Total likes: 174
  • DansDeals.com Hat Tips 6
    • View Profile
Re: EL AL
« Reply #4628 on: October 27, 2024, 10:50:06 AM »
100%
And when that happens they will deny you ever had confirmed the seat.. I sometimes had to show them screenshots of the confirmation for them to believe me.  because of the poor IT  :-X

I have had that when I bought an extra space seat, got to airport and it was changed, now I always take a screenshot of the website. When you buy a seat they don't confirm the seat number via email.

Offline HudZ

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2019
  • Posts: 1989
  • Total likes: 1511
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: Beis Medrash
  • Programs: Torah
Re: EL AL
« Reply #4629 on: October 27, 2024, 10:52:22 AM »
I have had that when I bought an extra space seat, got to airport and it was changed, now I always take a screenshot of the website. When you buy a seat they don't confirm the seat number via email.
And if you have a screenshot, they'll definitely honor it at the airport?

Offline tavster

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2015
  • Posts: 4138
  • Total likes: 1117
  • DansDeals.com Hat Tips 69
    • View Profile
  • Location: Israel
  • Programs: LY TP
Re: EL AL
« Reply #4630 on: October 27, 2024, 10:53:53 AM »
And if you have a screenshot, they'll definitely honor it at the airport?
Nothing's ever garanteed with ly

Offline HudZ

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2019
  • Posts: 1989
  • Total likes: 1511
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: Beis Medrash
  • Programs: Torah
Re: EL AL
« Reply #4631 on: October 27, 2024, 11:05:03 AM »
While talking about EL AL, what comes to mind is the pilot's message- (Israeli accent) Hello, this is the captain and I'm in charge of this plane. If you're flying business class, welcome aboard, if you're flying economy, next time make more money.

Offline shmooz

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2010
  • Posts: 2543
  • Total likes: 174
  • DansDeals.com Hat Tips 6
    • View Profile
Re: EL AL
« Reply #4632 on: October 27, 2024, 11:13:23 AM »
Nothing's ever garanteed with ly

+1  the screenshot is just so you have something to argue with, otherwise you can't prove anything.

Offline Darth1

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2017
  • Posts: 621
  • Total likes: 278
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Jerusalem
Re: EL AL
« Reply #4633 on: October 27, 2024, 12:10:35 PM »

Offline ShimonFly

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2023
  • Posts: 431
  • Total likes: 99
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Jerusalem
Re: EL AL
« Reply #4634 on: October 28, 2024, 05:03:45 AM »
ELAL redesigned it's website homepage

Offline eliteflyer

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2008
  • Posts: 1544
  • Total likes: 71
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: EL AL
« Reply #4635 on: October 28, 2024, 08:15:09 AM »
Booked TLV-LHR-MIA on VS with first leg in Premium, second in UC. First leg is now on LY metal. Can I use business class check in at TLV? I assume baggage can be through checked to VS flight, but allowance will be the LY premium allowance? How late can I reasonably plan to check in at TLV for a 9am Monday morning flight in November?
« Last Edit: October 28, 2024, 08:37:29 AM by eliteflyer »

Offline yyonah

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2014
  • Posts: 282
  • Total likes: 8
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: New York
Re: EL AL
« Reply #4636 on: October 28, 2024, 10:10:59 AM »
I'm booked on Delta on El Al metal. I don't see a way to request special meals on the Delta website. How do I arrange mehadrin meals?

Offline Darth1

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2017
  • Posts: 621
  • Total likes: 278
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Jerusalem
Re: EL AL
« Reply #4637 on: October 28, 2024, 10:23:57 AM »
I'm booked on Delta on El Al metal. I don't see a way to request special meals on the Delta website. How do I arrange mehadrin meals?
Use your ticket number to pull up your reservation on El Als website. You should be able to change it there. If it is greyed out, pm Dan to contact El Al for you.

Offline yyonah

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2014
  • Posts: 282
  • Total likes: 8
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: New York
Re: EL AL
« Reply #4638 on: October 28, 2024, 12:18:01 PM »
"Choosing a special meal is not possible on this flight." I'm unsure whether to call El Al, Delta, or Chase. I suspect Delta and Chase won't understand mehadrin.

But "Exclusive Offer! Reserve Your Child's Seat for Just $1." I'd take my daughter, but I think her husband and kids might object.

Offline Darth1

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2017
  • Posts: 621
  • Total likes: 278
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Jerusalem
Re: EL AL
« Reply #4639 on: October 28, 2024, 01:07:51 PM »
have an elal tikcke that delta gave me due to cancelation, but i cant select KSML, the phone rep told me that she is also not able, she cna only select regular kosher, vegetarian or kids. Anything i can do?
WhatsApp elal ask them to remove the existing meal order then ask them to add the SKML
@Dan multiple people have been pointing this out both with DL and VS ticketed 
Maybe reach out to your contacts I can give you several PNRs pre and post date
I posted before to PM me PNRs, names, and contact numbers.
Only yochai did and he got it taken care of via Whatsapp before sending me the full details.