I received the $75 AF on my Hilton Surpass on 9/18 and I chatted today to downgrade and the rep told me that they wouldn't be giving me the full refund, they'd be pro-rating since I downgraded within 49 days. I dont know where this 49 days came from. At first I thought maybe she meant it was 49 days from the actual anniversary date, but I got the card 8/24/15 so that can't be it. Either way, she said they were prorating it and said that she couldn't tell me the exact amount of the refund but she calculated ~$68. At first I had no idea how she got that number but now that I look at and do some math, it looks like they do it by month and that would be the whole AF less 1 month.
I figure if they don't refund the full amount at first, I can fight with them once I actually get the refund, but does anyone have any idea of what could be going on here?
The way I understood it, you have 30 days to cancel or downgrade. If you cancel or downgrade within 30 days you get a full refund, if you downgrade after 30 days you get a pro-rated refund. Am I missing something?