I'm using Total Wireless for over a year on a simple phone, unlimited talk&text for $26.10 (after tax and a 5% for auto-refill). I haven't had a whole lot to do with their customer support but when I did they were pretty good. (I called in today to change phone because my old phone broke down, there was no wait time at all and the rep was understanding, understandable and very helpful.
For simple things like transferring lines they are ok, but once you need to do something that's not visible to you they are hell to deal with, they now restricted my credit cards from loading a data pack, I contacted them a zillion times and these dumb reps could basically tell me exactly what I would see on my end that the card was declined, the card was actually approved..., at the end when I tried to use a third card (2 different cards were "declined") it worked, but the old card stayed restricted, I finally got someone to transfer me to their nasty Loss Prevention departments and they said it's a system restriction and they have no power to take it off, the rep suggested that I wait a while for the restriction to go off automatically, bottom line their costumer service is a very restricted team, they have no power whatsoever, if you need to get a refund it's almost impossible (BBB worked for me to get a refund when a data pack got lost (literally..) in a different occasion), I didn't have data for about a week till I decided to take some time on my drive to work, to try to get this solved.
BBB is the only American based team that can actually do more than any department you can reach over the phone, when someone tells you they are the highest department you can reach in Tracfone (parent company) that's a lie, I got him to reach LP after he gave me this message...
It's a royal PITA when you NEED something... BBB takes about 2 weeks to get something done, so if you need something immediately you may be in a problem.
P.S. That last phone call took about 1.5 hours...