Author Topic: crazy sprint stories master thread  (Read 3940 times)

Offline Q274

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crazy sprint stories master thread
« on: March 24, 2011, 12:02:43 AM »
So we have the free and clear plan with one line unlimited text and other 6 lines 500. This past month they removed ALL texting from all phones for no reason and charged us for all texts (bill was 640$) so I called up and said what the heck? I got all the charges reversed and unlimited texting on all lines for one sum of 20$ a month (total not per line)

Offline AsherO

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Re: crazy sprint stories master thread
« Reply #1 on: March 24, 2011, 12:05:25 AM »
So we have the free and clear plan with one line unlimited text and other 6 lines 500. This past month they removed ALL texting from all phones for no reason and charged us for all texts (bill was 640$) so I called up and said what the heck? I got all the charges reversed and unlimited texting on all lines for one sum of 20$ a month (total not per line)

It sounds like one account with 7 lines/plans. Good times, glad you got the texting for $20 for the account, I'd say you're lucky. The way they've been behaving lately it's like they'll do almost anything to unload accounts like yours. What's your total MRC (Monthly Recurring Charge)?
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Offline Q274

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Re: crazy sprint stories master thread
« Reply #2 on: March 24, 2011, 08:47:54 AM »
I also was very surprised they gave me the texting so easily. Espicially since my father said he was on the phone with them for a few hrs and they wouldn't budge. The mrc if I recall correctly is abt 180$

Offline AsherO

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Re: crazy sprint stories master thread
« Reply #3 on: March 24, 2011, 01:24:01 PM »
I also was very surprised they gave me the texting so easily. Espicially since my father said he was on the phone with them for a few hrs and they wouldn't budge. The mrc if I recall correctly is abt 180$

Then maybe they just said they gave you texting, and didn't really. Keep an eye out for your next bill...
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Offline Jakob

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Re: crazy sprint stories master thread
« Reply #4 on: March 25, 2011, 12:04:00 AM »
I managed to get a SERO plan and a 27% discount for about 6 months.

Offline Q274

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Re: crazy sprint stories master thread
« Reply #5 on: March 31, 2011, 11:54:09 PM »
Then maybe they just said they gave you texting, and didn't really. Keep an eye out for your next bill...
so low and behold i got the next bill and the total was -334$ or something (meaning they credited the money back) also i looked at all the lines they have unlimited texts for 0$ a month. BH and thanks for listening

Offline HSS

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Re: crazy sprint stories master thread
« Reply #6 on: April 01, 2011, 12:06:57 AM »
so low and behold i got the next bill and the total was -334$ or something (meaning they credited the money back) also i looked at all the lines they have unlimited texts for 0$ a month. BH and thanks for listening

+1 nice! enjoy!!

Offline Q274

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Re: crazy sprint stories master thread
« Reply #7 on: April 01, 2011, 12:10:19 AM »

Offline HSS

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Re: crazy sprint stories master thread
« Reply #8 on: April 01, 2011, 12:30:45 AM »
+1 thanks

its very interesting to hear that they have free unlimited texting codes..... do you know which department you spoke with? how many supervisors did it take?

Offline Q274

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Re: crazy sprint stories master thread
« Reply #9 on: April 01, 2011, 12:34:06 AM »
On the phone for less than 15 min wasn't transfered once - sometimes its not who u speak to but rather how u speak to. Also it was over shabbos so it could be it got escalated internally

Offline HSS

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Re: crazy sprint stories master thread
« Reply #10 on: April 01, 2011, 12:36:55 AM »
On the phone for less than 15 min wasn't transfered once - sometimes its not who u speak to but rather how u speak to. Also it was over shabbos so it could be it got escalated internally

whenever I call sprint I always go straight to the "disconnect my service" department because noone else there seems to have any "saichel"

Offline Jakob

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Re: crazy sprint stories master thread
« Reply #11 on: April 01, 2011, 03:01:55 AM »
Beware of "retentions" because they have some people there who will report anything they think is a "ganif plan". FYI

Offline txtmax4

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Re: crazy sprint stories master thread
« Reply #12 on: April 03, 2011, 12:59:25 AM »
whenever I call sprint I always go straight to the "disconnect my service" department because noone else there seems to have any "saichel"
+1!!
And they always ask: "Sir, are you here because you want to leave Sprint?"
And I calmly respond: "What? I dunno.. I just wanted to speak to customer service..." ;D
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Offline txtmax4

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Re: crazy sprint stories master thread
« Reply #13 on: April 03, 2011, 01:01:05 AM »
Also it was over shabbos so it could be it got escalated internally
Why is getting escalated internally an outcome of it being over shabbos?
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Offline Q274

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Re: crazy sprint stories master thread
« Reply #14 on: April 03, 2011, 01:11:49 AM »
Why is getting escalated internally an outcome of it being over shabbos?
because i know when my father called earlier in the week the same thing happened and it got escalated but they actually called him to tell him they will not do anything, by me that didn't happen so i had assumed that they might have called me over shabbos but couldnt pick up

Offline txtmax4

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Re: crazy sprint stories master thread
« Reply #15 on: April 03, 2011, 01:37:19 AM »
because i know when my father called earlier in the week the same thing happened and it got escalated but they actually called him to tell him they will not do anything, by me that didn't happen so i had assumed that they might have called me over shabbos but couldnt pick up
So basically you're saying that they set up the system that when your number calls in it should go straight to escalations?...
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Offline Q274

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Re: crazy sprint stories master thread
« Reply #16 on: April 03, 2011, 01:41:37 AM »
i am not sure what happened i meant that i assumed the situation got escalated over shabbos bec i hung up on them while they were working things out, it was basically candle lighting. So the next time i got in touch with sprint i was told it was taken care of, i dont know how many supervisors were involved. So in a nutshell yes i assume it was handed off to some one higher up over the weekend. and i have no clue how many supervisors i needed to speak to

Offline txtmax4

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Re: crazy sprint stories master thread
« Reply #17 on: April 03, 2011, 02:14:34 AM »
Now it all begins to make a little more sense...
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Offline Q274

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Re: crazy sprint stories master thread
« Reply #18 on: April 03, 2011, 02:22:15 AM »
What didn't make sense before that now is making sense?

Offline txtmax4

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Re: crazy sprint stories master thread
« Reply #19 on: April 03, 2011, 02:27:05 AM »
What didn't make sense before that now is making sense?
... Read the posts!!
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