i am not sure what happened i meant that i assumed the situation got escalated over shabbos bec i hung up on them while they were working things out, it was basically candle lighting. So the next time i got in touch with sprint i was told it was taken care of, i dont know how many supervisors were involved. So in a nutshell yes i assume it was handed off to some one higher up over the weekend. and i have no clue how many supervisors i needed to speak to