Author Topic: Sprint "Excessive Roaming" Termination  (Read 13441 times)

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Sprint "Excessive Roaming" Termination
« on: March 24, 2011, 04:18:51 PM »
I got a letter from Sprint the other day stating that my line will be terminated effective April 11th due to excessive roaming.  (I use my phone a lot in the basement of my Yeshiva and there is no Sprint reception, only Verizon Roaming)

I got a warning letter from them a year ago, but they didnt give me anything since.  Now I called their "excessive roaming" department and they say that once the termination process is started they have no power to stop it.  The best they could offer me is to call them once my phone is terminated and they could try to resume it.  I doubt that will work, especially since I have an old retentions family plan which doesnt exist anymore and I would for sure lose all of my free add-ons (N/W 6pm, Free Data, Free 1000 texts, Free 5 #'s, Free 300 Bonus Mins)

I have had a couple conversations with them and they seem intelligent, just they said that that is how the system is programmed.  I even got an Airrave device and activated it and placde it on the first floor of the building (Airrave require GPS signal) directly above the room I use the most and did nothing to help. As I told them I have no desire to roam, but I do a lot of work in that room, and need to use my phone there.  If Verizon can get service down to the basement they should be able to as well.

If anyone has any advice or has had similar experience please share, I would much appreciate it. Time is of the essence here for me.

Thanks in advance,

HSS

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5297
  • Total likes: 3
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Sprint "Excessive Roaming" Termination
« Reply #1 on: March 24, 2011, 05:14:00 PM »
just curious... how much is the plan a month?

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Re: Sprint "Excessive Roaming" Termination
« Reply #2 on: March 24, 2011, 05:33:51 PM »
approx $60 after tax 3 lines 1000 mins +300 bonus mins on my line
free data
n/w 6pm
free 1000 texts
free pick 5
on all 3 lines

Offline hocker

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2009
  • Posts: 3389
  • Total likes: 33
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: Sprint "Excessive Roaming" Termination
« Reply #3 on: March 24, 2011, 08:31:55 PM »
Had the same story. Wasn`t able to accomplish anything with them, spent hours on the phone with them but to no avail. Be aware they only shut off the line that was roaming excessively not the other ones, if it isn`t the primary line it shouldn`t mess over the other lines.
Car Rentals in Israel - http://www.rechev.rentals/

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Re: Sprint "Excessive Roaming" Termination
« Reply #4 on: March 24, 2011, 09:13:15 PM »
Unfortunately at the moment it is set as the primary line, I spoke to regular Sprint Account Services and they said that they are switching it but it won't be in effect until the start of next billing cycle on April  4th so I guess I'll just have to wait and see and hope they did it properly.

Offline MarkS

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2009
  • Posts: 3708
  • Total likes: 11
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: Sprint "Excessive Roaming" Termination
« Reply #5 on: March 25, 2011, 12:02:56 AM »
Did you try calling 'sprint executive customer service' @ 703-433-4401?

Offline Jakob

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2010
  • Posts: 103
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Sprint "Excessive Roaming" Termination
« Reply #6 on: March 25, 2011, 12:04:58 AM »
I'm on Verizon a lot when I'm out of state. Hope I don't get one of these letters.

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Re: Sprint "Excessive Roaming" Termination
« Reply #7 on: March 25, 2011, 02:16:58 AM »
Did you try calling 'sprint executive customer service' @ 703-433-4401?

no, thanks for the Number will give it a shot

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Re: Sprint "Excessive Roaming" Termination
« Reply #8 on: March 25, 2011, 02:36:59 AM »
I think I might need to start one of Dan's Corporate Email bombs, anybody have an updated list of Sprint Execs Email addresses?

I found this: Daniel.R.Hesse@sprint.com, William.G.Arendt@sprint.com, Keith.Cowan@sprint.com, Paget.L.Alves@sprint.com, John.A.Garcia@sprint.com, Chris.A.Hill@sprint.com, Len.Kennedy@sprint.com, Richard.T.C.LeFave@sprint.com, Sandra.J.Price@sprint.com, Kathryn.Walker@sprint.com, barry.west@sprint.com, bill.white@sprint.com, Dan@sprint.com,

btw, Dan do u bcc or cc everyone? I could hear svaras both ways.  If I bcc then everyone thinks I just sent to them, whereas if I cc they all see I mean business however, noone might be interested in doing anything because they will see all of the other names on it, any suggestions and tips?

HSS

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5297
  • Total likes: 3
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Sprint "Excessive Roaming" Termination
« Reply #9 on: March 25, 2011, 09:21:31 AM »
Who are those guys? I hope higher ups, otherwise you're  wasting your time

Offline jack12

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2008
  • Posts: 1138
  • Total likes: 2
  • DansDeals.com Hat Tips 8
    • View Profile
  • Programs: National Emerald Club Executive Elite, Hertz #1 Club Gold Presidents Circle, Sixt Platinum
Re: Sprint "Excessive Roaming" Termination
« Reply #10 on: March 25, 2011, 09:32:05 AM »
consumerist.com/2007/02/sprint-ceos-phone-number-and-25-other-sprint-execs.html

Email Address:
Ecare email addresses:
ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com
ecare2@cc.sprintpcs.com
ecare3@cc.sprintpcs.com
Customer Service email address:
customer.servicenet@mail.sprint.com
Ambassador Program email address:
Ambassadorprogram@sprint.com
Sprint CEO and COO:
President and COO, Len Lauer: Len.J.Lauer@mail.sprint.com
CEO, Gary Foress:Gary.D.Forsee@mail.sprint.com

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53241
  • Total likes: 2288
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Sprint "Excessive Roaming" Termination
« Reply #11 on: March 25, 2011, 10:06:54 AM »
There's no set rule.  Sometimes I cc everyone.  Sometimes I write a "personal" letter to everyone.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Re: Sprint "Excessive Roaming" Termination
« Reply #12 on: March 25, 2011, 10:30:52 AM »
There's no set rule.  Sometimes I cc everyone.  Sometimes I write a "personal" letter to everyone.

Well I bcc'd everyone last night and it worked!! I went ahead and added all these names as well http://newsroom.sprint.com/executive-team/

Got an email reply from Bob Johnson - Chief Services Officer in less than 4 hours!!! The email reply stated I would be contacted shortly by a member of the Sprint executive team and less than two hours later I received a personal phone call from a Gayle Chong who informed me they are extending it for a 90 day period while they try to investigate and see how they can improve the service problem I have been having.

Thank you Dan for the awesome idea of an EECB you rock!! 

If there is an interest I'd be more than happy to post my email to them letter and their reply.

Will keep you guys posted with updates!

HSS

Offline HSS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2009
  • Posts: 745
  • Total likes: 5
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Queens, NY
  • Programs: SPG Platinum, Priority Club Platinum, Hyatt Platinum, BMI Silver, Avis Preferred, Hertz #1 Club Gold
Re: Sprint "Excessive Roaming" Termination
« Reply #13 on: March 25, 2011, 10:31:58 AM »
Who are those guys? I hope higher ups, otherwise you're  wasting your time
yes those are a list from 2007 of executive team members but I added all the current ones as well from this list http://newsroom.sprint.com/executive-team/

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53241
  • Total likes: 2288
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Sprint "Excessive Roaming" Termination
« Reply #14 on: March 25, 2011, 10:36:33 AM »
Well I bcc'd everyone last night and it worked!! I went ahead and added all these names as well http://newsroom.sprint.com/executive-team/

Got an email reply from Bob Johnson - Chief Services Officer in less than 4 hours!!! The email reply stated I would be contacted shortly by a member of the Sprint executive team and less than two hours later I received a personal phone call from a Gayle Chong who informed me they are extending it for a 90 day period while they try to investigate and see how they can improve the service problem I have been having.

Thank you Dan for the awesome idea of an EECB you rock!! 

If there is an interest I'd be more than happy to post my email to them letter and their reply.

Will keep you guys posted with updates!

HSS
EECB's do rock!!!

Now just be more of your airtime on Sprint!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.