just got an email saying
"Hello again
Thank you for letting us send this issue over to our team for review.
The tech team has identified there may be an error during the closing of this package. At this time they are working to determine root cause but it appears it will take some time. As we understand the disappointment we are looking in to what options are available for the event.
I will be back in touch with you soon with more information and do apologize for the delay.
Please let me know if there are any further questions.
I appreciate your continued patience."