Topic Wiki

Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 1385905 times)

Offline AnonymousUser

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Re: Amexserve/Softcard
« Reply #2520 on: November 16, 2014, 03:25:13 PM »
here is the thing, i have my tmobile galaxy s4 that I am using and have soft card app. I have an HTC one smart phone sitting in my drawyer and few isis ready sim.

I can uninstall the softcard app on my galaxy s4, than insert a new isis ready sim on my GS4 and  reinstall the soft card again for $20 bonus? I can do that on my HTC phone too?
  Thanks
Should work.

Offline David R

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Re: Amexserve/Softcard
« Reply #2521 on: November 16, 2014, 03:51:20 PM »
Visa (there's a mc version of this?
Yes.

Offline clear thinker

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Re: Amexserve/Softcard
« Reply #2522 on: November 16, 2014, 04:36:52 PM »
What's the link to signup to serve by softcard?

Offline ah

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Re: Amexserve/Softcard
« Reply #2523 on: November 16, 2014, 04:43:49 PM »
What's the link to signup to serve by softcard?
have to download the app and apply

Offline D93

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Offline peace123

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Re: Amexserve/Softcard
« Reply #2525 on: November 16, 2014, 05:32:37 PM »
Should work.

if I uninstall and reinstall the soft card app on  the same tmobile phone with same number, it will recognize as new account an be eligible for $20 sign up promo?

It has to be a different line or different phone? Just making sure
thanks

Offline Geshmak25

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Re: Amexserve/Softcard
« Reply #2526 on: November 16, 2014, 06:12:33 PM »
I need to verify a credit card with Serve but I don't have time to sit on the phone with them, they used to send me a link to upload a copy of the credit card/debit card, does someone have this link and is willing to share it with me?

https://secure.serve.com/Login/?ReturnUrl=%2fuser%2fSecureFileUpload

Confirmed with serve rep that the upload link is broken and they are working on it. No ETA.
PUTPAC = PITA

Offline AnonymousUser

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Re: Amexserve/Softcard
« Reply #2527 on: November 16, 2014, 06:15:06 PM »
if I uninstall and reinstall the soft card app on  the same tmobile phone with same number, it will recognize as new account an be eligible for $20 sign up promo?

It has to be a different line or different phone? Just making sure
thanks
Reinstalling the app don't help if it's the same SIM. The accounts are based on the SIM, so you need to switch it and clear the app's data.

Offline peace123

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Re: Amexserve/Softcard
« Reply #2528 on: November 16, 2014, 07:44:17 PM »
Reinstalling the app don't help if it's the same SIM. The accounts are based on the SIM, so you need to switch it and clear the app's data.
what exactly does it mean? My question is  can you  do it on same phone same number? I already have soft card on my phone and line. I have another ready to use  phone too but one line.
I have 2 unactivated isis sims, One tmobile line with soft card app already installed.

How do I clear app's data?

Offline AnonymousUser

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Re: Amexserve/Softcard
« Reply #2529 on: November 16, 2014, 09:42:21 PM »
what exactly does it mean? My question is  can you  do it on same phone same number? I already have soft card on my phone and line. I have another ready to use  phone too but one line.
I have 2 unactivated isis sims, One tmobile line with soft card app already installed.

How do I clear app's data?
I don't understand your question. On GSM phones, the phone number has nothing to do with the phone itself; it is solely dependant on the sim. This is why if you switch Sims, your number changes. For softcard it's the same thing. The phone doesn't matter. As long as you're using a sim which never had softcard activated while using it, you should be able to get the bonus. Once a sim has been used already, it is locked to that account.
To clear the app data on Android, go to settings, apps, scroll down to the softcard app, and tap the clear data button.

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Re: Amexserve/Softcard
« Reply #2530 on: November 16, 2014, 10:47:53 PM »
Confirmed with serve rep that the upload link is broken and they are working on it. No ETA.
Back up, B"h.

Offline peace123

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Re: Amexserve/Softcard
« Reply #2531 on: November 16, 2014, 11:16:31 PM »
I don't understand your question. On GSM phones, the phone number has nothing to do with the phone itself; it is solely dependant on the sim. This is why if you switch Sims, your number changes. For softcard it's the same thing. The phone doesn't matter. As long as you're using a sim which never had softcard activated while using it, you should be able to get the bonus. Once a sim has been used already, it is locked to that account.
To clear the app data on Android, go to settings, apps, scroll down to the softcard app, and tap the clear data button.
Ok, i can just use the same phone but different sims. thanks

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Re: Amexserve/Softcard
« Reply #2532 on: November 17, 2014, 12:22:01 AM »
Ok, i can just use the same phone but different sims. thanks
Correct.

Offline peace123

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Re: Amexserve/Softcard
« Reply #2533 on: November 17, 2014, 01:51:08 AM »
Correct.
final question, if I do the above, won't it say "you are already signed up for soft card? since I had it on the same number before?

Offline D93

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Re: Amexserve/Softcard
« Reply #2534 on: November 17, 2014, 02:32:02 AM »
Used ip to load my account and posted as ca
more details please.. When did you load? Did the CA fee post? Maybe a screen shot? Thanks
Bump

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Re: Amexserve/Softcard
« Reply #2535 on: November 17, 2014, 05:09:21 AM »
Keep getting the risk declined operation here, not working.

Offline eli.f

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Re: Amexserve/Softcard
« Reply #2536 on: November 17, 2014, 05:11:17 AM »
Keep getting the risk declined operation here, not working.
Call them. With me, they asked for a photo of ID and CC and within minutes it worked.

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Re: Amexserve/Softcard
« Reply #2537 on: November 17, 2014, 06:11:20 AM »
Call them. With me, they asked for a photo of ID and CC and within minutes it worked.

Thank you so much, worked like a charm. Will add to the wiki.

Offline Geshmak25

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Re: Amexserve/Softcard
« Reply #2538 on: November 17, 2014, 08:14:43 AM »
Thank you so much, worked like a charm. Will add to the wiki.

How did you upload your CC and ID? The link that they provided me doesn't work and they agreed that they currently have an issue with the link...
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Re: Amexserve/Softcard
« Reply #2539 on: November 17, 2014, 08:16:33 AM »
How did you upload your CC and ID? The link that they provided me doesn't work and they agreed that they currently have an issue with the link...
1. It's back up now. (https://secure.serve.com/User/SecureFileUpload)
2. You could fax it through some free online service.