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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 843137 times)

Offline sam i am

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Re: Amexserve/Softcard
« Reply #3795 on: August 03, 2015, 11:35:00 PM »
I just got mc gcs from the s&s gas promo. Do I use them like the vgcs at wm to load serve? This is the first time I ever bought the mastercard ones. I called and set up pin numbers already. I remember someone said that you had to do a workaround for these. Can anyone refresh me on how to do that? I think the cards are from US bank.
after you swipe the next display says cancel in corner than change payment in green box near center bottom. You have to hit that very quickly. Be prepared for failure as reported above, people have been having problems and workaround has not been working. It works fine in all other establishments that accept debit card.

Online Iz

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Re: Amexserve/Softcard
« Reply #3796 on: August 04, 2015, 06:12:52 PM »
Can Staples $20 rebate cards be used to load Serve at Walmart? (They don't have a PIN.)Thanks.

Offline ual902

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Re: Amexserve/Softcard
« Reply #3797 on: August 04, 2015, 07:29:28 PM »
Can I load online chasa visa sapphire to serve?

Offline coralsnake

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Re: Amexserve/Softcard
« Reply #3798 on: August 04, 2015, 08:01:40 PM »
Can I load online chasa visa sapphire to serve?
No
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Offline loveddeals

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Re: Amexserve/Softcard
« Reply #3799 on: August 05, 2015, 11:14:27 AM »
Yesterday there was news that Visa loads to Serve at Walmart were being rejected. Does anyone have an update on it..whether it is back to normal or it is banned now?

I read several threads, but dont see anything, may be I missed it.

Offline sb613

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Re: Amexserve/Softcard
« Reply #3800 on: August 05, 2015, 02:02:28 PM »

Yesterday there was news that Visa loads to Serve at Walmart were being rejected. Does anyone have an update on it..whether it is back to normal or it is banned now?

I read several threads, but dont see anything, may be I missed it.

The system was working yesterday and today.

Offline loveddeals

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Re: Amexserve/Softcard
« Reply #3801 on: August 05, 2015, 02:16:26 PM »
The system was working yesterday and today.

Thanks. So, need to drag wife to mall first and then to Walmart to do the monthly loads :)

Offline shalumov

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Re: Amexserve/Softcard
« Reply #3802 on: August 06, 2015, 02:38:24 PM »
Looks like there is not a Green Serve card with FREE Reloads ... is it new or was it there before?
Also what does loading a VGC onto Serve card consider to be "Cash Reload"? I noticed there is a $3.95 fee for "cash Reload"

Offline rileywiles23

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Amexserve/Softcard
« Reply #3803 on: August 06, 2015, 07:56:23 PM »
Interesting, in Puerto Rico there seems to be a law that for every Amex reload, there is a $10 charge. I was trying to load only to see the screen tack on an extra $10 on my load.. I politely declined.
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Offline rileywiles23

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Amexserve/Softcard
« Reply #3804 on: August 07, 2015, 07:28:24 PM »
I bought a few items at nordstrom, and mistakenly had the money returned onto my serve card - instead of a standard bank card.
Amex took the money out of my account, ( against terms to have money refunded to serve if I didn't buy the items with my serve card ) and claimed to have sent it back to nordstrom. Nordstrom is saying they never received the money.
I've been on the phone countless times trying to figure out what happened to no avail. Does anybody have any solutions how to figure this mess out ? Thank you very much.
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Offline Shauly101

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Re: Amexserve/Softcard
« Reply #3805 on: August 12, 2015, 05:06:04 PM »
Visa GC Still working?

Offline moshewoodmere01

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Re: Amexserve/Softcard
« Reply #3806 on: August 25, 2015, 10:03:14 AM »
Local FD had a visit from an Amex Serve rep yesterday. The location will now be charging 3.95 to load a Serve card. Please post your experiences - need to know if this is across the board or isolated. (All of my hard earned FD friends have been converted :(
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Offline Shauly101

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Re: Amexserve/Softcard
« Reply #3807 on: August 25, 2015, 04:45:51 PM »
is there a limit of Sub-accounts i can add? 

Offline D93

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Re: Amexserve/Softcard
« Reply #3808 on: August 25, 2015, 04:47:37 PM »
is there a limit of Sub-accounts i can add?
Yes

Offline Josef.koney

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Re: Amexserve/Softcard
« Reply #3809 on: August 25, 2015, 07:14:43 PM »
Local FD had a visit from an Amex Serve rep yesterday. The location will now be charging 3.95 to load a Serve card. Please post your experiences - need to know if this is across the board or isolated. (All of my hard earned FD friends have been converted :(
It depends on card from what I hear