Topic Wiki

Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 843789 times)

Offline justaregularguy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2014
  • Posts: 585
  • Total likes: 51
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: not brooklyn
Re: Amexserve/Softcard
« Reply #3885 on: September 25, 2015, 09:12:47 AM »
loading in fd to a serve card that's also linked for online loads(of the same card) is totally kosher? its not like online loading AND paying from same card is it?
nothings impossible- the word itself says Im possible

Offline moshewoodmere01

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2015
  • Posts: 140
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Amexserve/Softcard
« Reply #3886 on: September 30, 2015, 12:36:07 AM »
loading in fd to a serve card that's also linked for online loads(of the same card) is totally kosher? its not like online loading AND paying from same card is it?
Is the payment card not a GC?
Think away the box.

Offline moshewoodmere01

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2015
  • Posts: 140
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Amexserve/Softcard
« Reply #3887 on: September 30, 2015, 12:38:23 AM »
Noticed someone loading a green Serve with multiple 500 MC GCs at a shot in FD, something I had previously thought impossible. He gave me a vague explanation of being grandfathered in. Anyone have some additional info? Was there ever a time that FD loads were not limited to 500 a day?
Think away the box.

Offline Geshmak25

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2014
  • Posts: 3114
  • Total likes: 86
  • DansDeals.com Hat Tips 11
    • View Profile
Re: Amexserve/Softcard
« Reply #3888 on: October 01, 2015, 08:52:57 AM »
Trying to link a green card (AU on plat account) and keep on getting this message:

We're sorry, something went wrong! Please try again.

Anybody have this?
PUTPAC = PITA

Offline David Smith

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2015
  • Posts: 8286
  • Total likes: 202
  • DansDeals.com Hat Tips 13
    • View Profile
Re: Amexserve/Softcard
« Reply #3889 on: October 08, 2015, 09:07:32 PM »
I just went to three family dollars, that all told me cash only. People having this?
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline moshewoodmere01

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2015
  • Posts: 140
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Amexserve/Softcard
« Reply #3890 on: October 08, 2015, 09:20:18 PM »
Trying to link a green card (AU on plat account) and keep on getting this message:

We're sorry, something went wrong! Please try again.

Anybody have this?
What area?
Think away the box.

Offline David Smith

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2015
  • Posts: 8286
  • Total likes: 202
  • DansDeals.com Hat Tips 13
    • View Profile
Re: Amexserve/Softcard
« Reply #3891 on: October 08, 2015, 09:27:46 PM »
What area?
Brooklyn. Three locations around church avenue and East 45th.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline moshewoodmere01

  • Dansdeals Gold Elite
  • ***
  • Join Date: Mar 2015
  • Posts: 140
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Amexserve/Softcard
« Reply #3892 on: October 08, 2015, 09:53:26 PM »
I had that issue upstate this weekend
Think away the box.

Offline David Smith

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2015
  • Posts: 8286
  • Total likes: 202
  • DansDeals.com Hat Tips 13
    • View Profile
Re: Amexserve/Softcard
« Reply #3893 on: October 08, 2015, 10:11:41 PM »
Is this a new trend? Where is there to load gift cards in Brooklyn to serve? Is rite aid or Walgreen's an option?
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline YG

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2011
  • Posts: 1097
  • Total likes: 2
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Amexserve/Softcard
« Reply #3894 on: October 08, 2015, 10:31:16 PM »
I searched the thread using the search feature and got nothing.

I tried depositing a check for $2,000 last night using the serve app on my iphone 6 and within minutes I received an email saying:
Quote
We’re sorry, but your check has been declined. As a result, the funds have not been added to your American Express Serve® Account and your Total Balance will be adjusted accordingly.

Here are the details of your recent submission:

Date Submitted: 10/08/2015

Check Amount: $2,000.00
Our decision was based in whole or in part on information obtained from Certegy Check Services, Inc. (“Certegy”). Certegy is a nationwide specialty consumer reporting agency that provides authentication and risk management services to merchants and businesses nationwide.

You have a right under the Fair Credit Reporting Act to know the information held in your file at Certegy. Certegy did not make the decision not to accept your Mobile Check Image, and Certegy is unable to tell you the specific reasons why we denied your request.  However, you have the right to obtain a free copy of your consumer file disclosure report from Certegy if you request it from Certegy no later than 60 days after you receive this notice. In addition, if you find that any information in the consumer file disclosure report you receive from Certegy is inaccurate or incomplete, you have the right to dispute that matter with Certegy.

The check was made out to my name, I deposited a check made out to my wife's name into her serve account and she got the same email.

I'm on the phone with Serve CS but they don't seem to have any idea.

Does anyone have any experience or insight regarding the issue?
« Last Edit: October 08, 2015, 10:35:22 PM by YG »

Offline maxie m

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2014
  • Posts: 1256
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: ny
Re: Amexserve/Softcard
« Reply #3895 on: October 08, 2015, 11:14:17 PM »
I searched the thread using the search feature and got nothing.

I tried depositing a check for $2,000 last night using the serve app on my iphone 6 and within minutes I received an email saying:
The check was made out to my name, I deposited a check made out to my wife's name into her serve account and she got the same email.

I'm on the phone with Serve CS but they don't seem to have any idea.

Does anyone have any experience or insight regarding the issue?
I gave up trying to deposit checks with them, same issue every time
Dumb people learn from their own mistakes,smart people,from the mistakes of others

Offline YG

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2011
  • Posts: 1097
  • Total likes: 2
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Amexserve/Softcard
« Reply #3896 on: October 08, 2015, 11:17:01 PM »
Thanks.

Its a bummer because I especially got a payment deliberately divided into a bunch of $2K checks to deposit into Serve and then pay CC bills, and now I am going to have to deposit a bunch of $2K checks from the same company all into the same bank account that I use for regular checking.

Offline maxie m

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2014
  • Posts: 1256
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: ny
Re: Amexserve/Softcard
« Reply #3897 on: October 08, 2015, 11:19:15 PM »
Thanks.

Its a bummer because I especially got a payment deliberately divided into a bunch of $2K checks to deposit into Serve and then pay CC bills, and now I am going to have to deposit a bunch of $2K checks from the same company all into the same bank account that I use for regular checking.
the largest I've tried was 700$, no dice
Dumb people learn from their own mistakes,smart people,from the mistakes of others

Offline David Smith

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2015
  • Posts: 8286
  • Total likes: 202
  • DansDeals.com Hat Tips 13
    • View Profile
Re: Amexserve/Softcard
« Reply #3898 on: October 11, 2015, 10:33:17 PM »
Has anyone successfully loaded a serve at family dollar recently?
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline ual902

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 1601
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Amexserve/Softcard
« Reply #3899 on: October 12, 2015, 10:20:23 PM »
Just confirming and I did read the WIKI:

 1. Can I load Amex Business Platinum to server and it will count towards Minimum spending?.

2.  Is it safe to pay my Amex Business Platinum with serve online from the online Loads or be safe and withdraw from the ATM?.

Thanks-