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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 1408199 times)

Offline Dan

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Re: Amexserve/Softcard
« Reply #5400 on: January 10, 2016, 03:19:41 PM »
Check your spam.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline itsallgood

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Re: Amexserve/Softcard
« Reply #5401 on: January 10, 2016, 03:23:07 PM »
Got the email that mine is shutdown as well

Offline srap

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Re: Amexserve/Softcard
« Reply #5402 on: January 10, 2016, 03:53:59 PM »
People moving to the new products.
Had BB and Serve for almost a couple years.  Both shut down.  Neither of us had Redcard (no comments, please).

Offline yochiek93

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Re: Amexserve/Softcard
« Reply #5403 on: January 10, 2016, 05:30:37 PM »
I wasn't shut down I'm going to tarb
So far so good

Offline eli1571

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Re: Amexserve/Softcard
« Reply #5404 on: January 10, 2016, 06:01:14 PM »
Shut down on serve, can I get BB now ?

Offline D93

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Re: Amexserve/Softcard
« Reply #5405 on: January 10, 2016, 06:08:00 PM »
Shut down on serve, can I get BB now ?

No

Offline eli1571

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Re: Amexserve/Softcard
« Reply #5406 on: January 10, 2016, 06:10:47 PM »
Didn't get an email for my sub account does that mean I can still load on that one ?

Offline D93

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Re: Amexserve/Softcard
« Reply #5407 on: January 10, 2016, 06:11:05 PM »
Didn't get an email for my sub account does that mean I can still load on that one ?

No

Offline SearchGuy

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Re: Amexserve/Softcard
« Reply #5408 on: January 10, 2016, 06:11:18 PM »
I think people like me and Dan recently switched over from REDcard to Serve weren't shut, since the account has no history of MS

Offline yochiek93

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Re: Amexserve/Softcard
« Reply #5409 on: January 10, 2016, 06:12:12 PM »
I think people like me and Dan recently switched over from REDcard to Serve weren't shut, since the account has no history of MS
There are people that switched after Redcard and still got shut down

Offline SearchGuy

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Re: Amexserve/Softcard
« Reply #5410 on: January 10, 2016, 06:12:43 PM »

There are people that switched after Redcard and still got shut down
The question is how recent

Offline yyk

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Re: Amexserve/Softcard
« Reply #5411 on: January 10, 2016, 06:13:45 PM »
Both me and my wife switched from redcard in October and we were both shut down.

Offline eli1571

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Re: Amexserve/Softcard
« Reply #5412 on: January 10, 2016, 06:14:31 PM »
I haven't done more then 1k CC load PM and got the email.

Offline yyk

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Re: Amexserve/Softcard
« Reply #5413 on: January 10, 2016, 06:15:54 PM »
Both me and my wife switched from redcard in October and we were both shut down.

It was a day after Dan posted it on the site, so obviously after Dan himself switched over and I was shutdown while he wasn't. 

Offline SearchGuy

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Re: Amexserve/Softcard
« Reply #5414 on: January 10, 2016, 06:36:33 PM »

It was a day after Dan posted it on the site, so obviously after Dan himself switched over and I was shutdown while he wasn't.
If Dan writes it's time to switch over doesn't mean he did so that day, could be he only switched after they added RA to the list of loading stores

Offline Sfuzzi

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Re: Amexserve/Softcard
« Reply #5415 on: January 10, 2016, 06:37:16 PM »
I loaded 2.5K on my card today at RA and hope to do the same tomorrow.
Dan have you had success since Friday?
Are all your accounts still accepting loads?

Offline Josef.koney

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Re: Amexserve/Softcard
« Reply #5416 on: January 10, 2016, 06:55:26 PM »
I have 2 cards... The one that was open for a longer time wasn't shut down the other one was. Just saying...

Offline yyk

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Re: Amexserve/Softcard
« Reply #5417 on: January 10, 2016, 07:05:43 PM »
Dan doesn't post something like this unless he himself tries it out first. I'm willing to bet by the time he posted about serve cards he already ordered them himself.

Offline yyk

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Re: Amexserve/Softcard
« Reply #5418 on: January 10, 2016, 07:08:55 PM »
Dan have you had success since Friday?
Are all your accounts still accepting loads?

I loaded a few thousand last night,  so yes its still working.  As long as you don't get an email that you were shutdown you should have no issue loading.

Offline Sfuzzi

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Re: Amexserve/Softcard
« Reply #5419 on: January 10, 2016, 07:16:42 PM »
I loaded a few thousand last night,  so yes its still working.  As long as you don't get an email that you were shutdown you should have no issue loading.

I have seen a lot if people post elsewhere who did not get the email
Yet were blocked from loading

I think dan has a lot of cards and wondering if they are
All still working