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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 847868 times)

Offline PETERP

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Re: Amexserve/Softcard
« Reply #5535 on: January 13, 2016, 03:10:50 PM »
Anyone else having some difficulty trying to reload at RA? My card wasn't shut down b"h but after i swiped the VGC to be loaded onto my serve card, the POS system was just loading for a long time until the CSR gave up and had to cancel the transaction. It's usually a quick and seamless transaction so I was very suprised.

FYI  Maybe a different issue , but one of my VGCs wasn't recognized at all on 2 swipes for 2 days in a row at RA . 

  The guy looked at the card , and wiped it off on his shirt and it went thru the 3rd time . I tend to keep all my VGCs and Serve cards in one pile so maybe something with the magnetic swipe was affected .

Offline JosephM

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Re: Amexserve/Softcard
« Reply #5536 on: January 13, 2016, 03:12:41 PM »
Anyone else having some difficulty trying to reload at RA? My card wasn't shut down b"h but after i swiped the VGC to be loaded onto my serve card, the POS system was just loading for a long time until the CSR gave up and had to cancel the transaction. It's usually a quick and seamless transaction so I was very suprised.

IME DC processing is often not working at RA.  I thought a card was shut down and then I found out that debit wasn't working when the cashier asked me to process it as credit - now that would have been nice.

Offline CS91

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Re: Amexserve/Softcard
« Reply #5537 on: January 13, 2016, 03:12:53 PM »
FYI  Maybe a different issue , but one of my VGCs wasn't recognized at all on 2 swipes for 2 days in a row at RA . 

  The guy looked at the card , and wiped it off on his shirt and it went thru the 3rd time . I tend to keep all my VGCs and Serve cards in one pile so maybe something with the magnetic swipe was affected .
Don't think this was the case with me because when I check my GC balance, I see the charge and then the reversal.

Offline PETERP

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Re: Amexserve/Softcard
« Reply #5538 on: January 13, 2016, 03:21:31 PM »
Don't think this was the case with me because when I check my GC balance, I see the charge and then the reversal.

I didn't think so, but it might be helpful to others for future reference .


Offline CS91

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Re: Amexserve/Softcard
« Reply #5539 on: January 13, 2016, 03:25:24 PM »
I didn't think so, but it might be helpful to others for future reference .
Anyone experience what I had?

Offline mimb

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Re: Amexserve/Softcard
« Reply #5540 on: January 13, 2016, 03:36:45 PM »
FYI  Maybe a different issue , but one of my VGCs wasn't recognized at all on 2 swipes for 2 days in a row at RA . 

  The guy looked at the card , and wiped it off on his shirt and it went thru the 3rd time . I tend to keep all my VGCs and Serve cards in one pile so maybe something with the magnetic swipe was affected .

I do the same thing so maybe that's an issue, I will try it out and let you know what happens.

Offline Jkhein

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Re: Amexserve/Softcard
« Reply #5541 on: January 13, 2016, 04:00:07 PM »
does it make sense that when I chose free reload at RA the transaction was voided by the system but I tried it again with the fee option it went through fine?

Offline yochiek93

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Re: Amexserve/Softcard
« Reply #5542 on: January 13, 2016, 04:24:04 PM »
does it make sense that when I chose free reload at RA the transaction was voided by the system but I tried it again with the fee option it went through fine?
Which serve do you have?

Offline joeberg

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Re: Amexserve/Softcard
« Reply #5543 on: January 13, 2016, 04:33:29 PM »
Has anyone that was shutdown tried to get reopened?

Offline smaxber

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Re: Amexserve/Softcard
« Reply #5544 on: January 13, 2016, 05:04:58 PM »
Has anyone that was shutdown tried to get reopened?
Have not tried yet. When j spoke to CSR they said this card was closed but I could apply for a new one... DROPR?? It's obv worth it to apply but curious if anyone has had succes since January 8

Offline Malachi

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Re: Amexserve/Softcard
« Reply #5545 on: January 13, 2016, 05:43:18 PM »
Just went to load to serve in rite aid Lakewood on Kennedy and manager tells me he just got a call from loss prevention that he can't accept  any visa gift cards.
Denny Crane

Offline eli1571

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Re: Amexserve/Softcard
« Reply #5546 on: January 13, 2016, 06:08:50 PM »
Has anyone that was shutdown tried to get reopened?
I did, rep said it's a back office decision a team that can only be reached via snail mail.

Offline David Smith

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Re: Amexserve/Softcard
« Reply #5547 on: January 13, 2016, 06:08:58 PM »
Just went to load to serve in rite aid Lakewood on Kennedy and manager tells me he just got a call from loss prevention that he can't accept  any visa gift cards.
What are they losing?
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline Malachi

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Re: Amexserve/Softcard
« Reply #5548 on: January 13, 2016, 06:10:04 PM »
What are they losing?
head scratcher indeed.
Denny Crane

Offline Iz

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Re: Amexserve/Softcard
« Reply #5549 on: January 13, 2016, 06:14:10 PM »
What are they losing?
Don't they lose 1% for processing a debit card?