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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 1385889 times)

Offline mimb

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Re: Amexserve/Softcard
« Reply #6820 on: August 25, 2016, 03:28:59 PM »
me too, didnt use it since pesach.
nu nu, good thing there are other ways, which happen to be cheaper.

ways such as...

Offline ben89

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Re: Amexserve/Softcard
« Reply #6821 on: August 25, 2016, 03:51:33 PM »
Got the shutdown also  >:( better get a job now

Offline Moshe G

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Re: Amexserve/Softcard
« Reply #6822 on: August 25, 2016, 04:06:44 PM »
Just received this? Last time i used my account was when i opened 4 SPG cards at the 35k bonus.

Dear *********

We are writing to let you know that we have observed unusual usage patterns on your American Express Serve Account. Because of this, effective immediately, you will no longer be able to add money to your Account.1 We have made this change in accordance with Section 15.d of our Consumer User Agreement, which you can view here.

Please be aware that you still have full access to the funds on your Account and can withdraw them at any time. Any applicable monthly fees continue to apply.

If you would like to close your Account, you may do so online via your Profile page here. Then, scroll down to the Close Account section and click "Close Account."

If you have any questions or would like to inquire further about this issue, you may write to us at the following address:

American Express
C/O Customer Relations 02-04-40
4315 S 2700 W
Salt Lake City, UT 84184-0440

Offline ual902

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Re: Amexserve/Softcard
« Reply #6823 on: August 25, 2016, 04:07:53 PM »
Just received this? Last time i used my account was when i opened 4 SPG cards at the 35k bonus.

Dear *********

We are writing to let you know that we have observed unusual usage patterns on your American Express Serve Account. Because of this, effective immediately, you will no longer be able to add money to your Account.1 We have made this change in accordance with Section 15.d of our Consumer User Agreement, which you can view here.

Please be aware that you still have full access to the funds on your Account and can withdraw them at any time. Any applicable monthly fees continue to apply.

If you would like to close your Account, you may do so online via your Profile page here. Then, scroll down to the Close Account section and click "Close Account."

If you have any questions or would like to inquire further about this issue, you may write to us at the following address:

American Express
C/O Customer Relations 02-04-40
4315 S 2700 W
Salt Lake City, UT 84184-0440

Same here, last time this card was used was probably 5 months ago.

Offline ben89

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Re: Amexserve/Softcard
« Reply #6824 on: August 25, 2016, 04:13:19 PM »
me too, didnt use it since pesach.
nu nu, good thing there are other ways, which happen to be cheaper.
not sure what you were doing but serve is free so what's cheaper than free?

Offline ual902

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Re: Amexserve/Softcard
« Reply #6825 on: August 25, 2016, 04:17:58 PM »
Any survivors?

Offline rileywiles23

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Re: Amexserve/Softcard
« Reply #6826 on: August 25, 2016, 04:18:48 PM »
Final card shut down. Just when I found my convenient dollar general. 😢
Life is as good as you make it...

Offline refill

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Re: Amexserve/Softcard
« Reply #6827 on: August 25, 2016, 04:19:17 PM »
I also got shutdown. I hadn't used it in a few months either.

Offline ShlockDoc

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Re: Amexserve/Softcard
« Reply #6828 on: August 25, 2016, 04:25:42 PM »

Offline ethana

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Re: Amexserve/Softcard
« Reply #6829 on: August 25, 2016, 04:44:07 PM »
Final card shut down. Just when I found my convenient dollar general. 😢
oy vei iz mir

Offline Moshe G

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Re: Amexserve/Softcard
« Reply #6830 on: August 25, 2016, 04:57:13 PM »
Final card shut down. Just when I found my convenient dollar general. 😢
HHMM that hurts

Offline rileywiles23

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Re: Amexserve/Softcard
« Reply #6831 on: August 25, 2016, 04:59:01 PM »
HHMM that hurts
Yup. At least I liquidated all my VGS from the current freedom 5X.
Now only left with BB, but ain't no WM around bk.
Life is as good as you make it...

Offline ben89

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Re: Amexserve/Softcard
« Reply #6832 on: August 25, 2016, 05:42:31 PM »
Yup. At least I liquidated all my VGS from the current freedom 5X.
Now only left with BB, but ain't no WM around bk.
my bb also got shut down...

Offline rileywiles23

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Re: Amexserve/Softcard
« Reply #6833 on: August 25, 2016, 05:43:43 PM »
Does the new visa style everywhere cards work at Walmart to load BB ?
Life is as good as you make it...

Offline israel11219

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Re: Amexserve/Softcard
« Reply #6834 on: August 25, 2016, 07:40:01 PM »
Just received this? Last time i used my account was when i opened 4 SPG cards at the 35k bonus.

Dear *********

We are writing to let you know that we have observed unusual usage patterns on your American Express Serve Account. Because of this, effective immediately, you will no longer be able to add money to your Account.1 We have made this change in accordance with Section 15.d of our Consumer User Agreement, which you can view here.

Please be aware that you still have full access to the funds on your Account and can withdraw them at any time. Any applicable monthly fees continue to apply.

If you would like to close your Account, you may do so online via your Profile page here. Then, scroll down to the Close Account section and click "Close Account."

If you have any questions or would like to inquire further about this issue, you may write to us at the following address:

American Express
C/O Customer Relations 02-04-40
4315 S 2700 W
Salt Lake City, UT 84184-0440
received the same, last time i loaded on July 01 @ Walmart. 

Offline israel11219

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Re: Amexserve/Softcard
« Reply #6835 on: August 25, 2016, 07:45:05 PM »
My wife don't have serve acct. does it pay to open one under her name, or its just a waste of time?

Offline unclesam

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Re: Amexserve/Softcard
« Reply #6836 on: August 25, 2016, 07:48:50 PM »
My wife don't have serve acct. does it pay to open one under her name, or its just a waste of time?
i believe you will get a few month's to load

Offline israel11219

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Re: Amexserve/Softcard
« Reply #6837 on: August 25, 2016, 07:52:38 PM »
i believe you will get a few month's to load
so i'll go ahead, better then nothing

Offline rileywiles23

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Re: Amexserve/Softcard
« Reply #6838 on: August 25, 2016, 08:40:32 PM »
so i'll go ahead, better then nothing
Get one, and milk it for all that you can.
Life is as good as you make it...

Offline JACKBLUE

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Re: Amexserve/Softcard
« Reply #6839 on: August 25, 2016, 09:27:37 PM »
yes. 2 accounts been using them every month (both opened after the last shutdowns)
same here