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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 842708 times)

Offline Aj3042

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Re: Amexserve/Softcard
« Reply #3225 on: March 02, 2015, 03:13:12 PM »
Any idea what triggered the shutdown? Any patterns? Etc...?
Yes it was a chargeback. A merchant refunded the card more than he was supposed to. I could have called and had it reversed but the account was already closed permanently (SOOO annoying).

Offline Aj3042

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Re: Amexserve/Softcard
« Reply #3226 on: March 02, 2015, 03:14:03 PM »
I would call all the AMEX numbers I could find. You had money in that account and someone owes you answers. Ask for manager/supervisor.
If you could wait for the money, maybe it's not worth the bother, but if you're in need for it, don't take no for an answer.
Any executive number I should give a shot at? Do the main Amex exec lines even deal with the prepaid cards?

Offline lawnsbyrob

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Re: Amexserve/Softcard
« Reply #3227 on: March 02, 2015, 04:16:43 PM »
Any news on chase is that mastercard vs visa accurate about CA or purchase

Offline D93

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Re: Amexserve/Softcard
« Reply #3228 on: March 02, 2015, 05:14:46 PM »
Any news on chase is that mastercard vs visa accurate about CA or purchase
All Chase cards post as purchase.

Offline Zalc

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Re: Amexserve/Softcard
« Reply #3229 on: March 02, 2015, 11:12:51 PM »
Can you still open Serve with Softcard now that Google has bought them out?

Anyone know when they are shutting down?

FAQ about the Google deal: https://www.gosoftcard.com/faq.html

I want to get it before it's gone...

Also, if I open SoftServe and delete the app right after, what happens? do I keep the higher load limit?
« Last Edit: March 02, 2015, 11:17:00 PM by Zalc »

Offline D93

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Re: Amexserve/Softcard
« Reply #3230 on: March 03, 2015, 02:26:13 AM »
Also, if I open SoftServe and delete the app right after, what happens? do I keep the higher load limit?
Yes. Once you open serve via the app, you no longer need the app.

Offline issc29

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Re: Amexserve/Softcard
« Reply #3231 on: March 04, 2015, 04:44:03 PM »

We are pleased to let you know that Google has acquired technology from Softcard to power the next generation of mobile wallets.
 
What does that mean for you? As of 3/31 your Softcard app will no longer work. You can continue to use the Softcard app until 3/31. After that your Account will be closed.
 
To keep using a digital wallet app download Google Wallet now.
 
Sincerely,
The Softcard Team

Offline D93

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Re: Amexserve/Softcard
« Reply #3232 on: March 04, 2015, 04:53:26 PM »
We are pleased to let you know that Google has acquired technology from Softcard to power the next generation of mobile wallets.
 
What does that mean for you? As of 3/31 your Softcard app will no longer work. You can continue to use the Softcard app until 3/31. After that your Account will be closed.
 
To keep using a digital wallet app download Google Wallet now.
 
Sincerely,
The Softcard Team
Anyone that wants to get the higher limits, better sign up for Serve via Softcard before 3/31!

Offline compddd

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Re: Amexserve/Softcard
« Reply #3233 on: March 04, 2015, 05:08:39 PM »
For sure our limits are safe?

Offline eli.f

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Re: Amexserve/Softcard
« Reply #3234 on: March 04, 2015, 10:43:14 PM »
For sure our limits are safe?
Nothing is guarantied, but most likely.

Offline maxie m

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Re: Amexserve/Softcard
« Reply #3235 on: March 05, 2015, 03:47:02 PM »
Anyway to sign up if my phone isn't compatible
Dumb people learn from their own mistakes,smart people,from the mistakes of others

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Re: Amexserve/Softcard
« Reply #3236 on: March 06, 2015, 02:12:47 AM »
Anyway to sign up if my phone isn't compatible
To sign up for Serve itself you don't need anything special. If you want the higher limits of Softcard, find someone with a phone that is.

Offline D93

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Re: Amexserve/Softcard
« Reply #3237 on: March 06, 2015, 02:54:08 AM »
If you want the higher limits of Softcard, find someone with a phone that is.
Or go to a cell phone store and use a display  phone.

Offline eli.f

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Re: Amexserve/Softcard
« Reply #3238 on: March 06, 2015, 07:24:54 AM »
Or go to a cell phone store and use a display  phone.
Could you elaborate/link to some instructions?

Offline D93

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Re: Amexserve/Softcard
« Reply #3239 on: March 06, 2015, 08:01:50 AM »
Could you elaborate/link to some instructions?
Not really much to elaborate about. Just go to a cell phone store, walk over a compatible phone, open the app, sign up, and done.