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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 1385524 times)

Offline mb1

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Re: Amexserve/Softcard
« Reply #3660 on: May 20, 2015, 10:07:06 AM »
I tried to reopen a (softcard) serve within 30 days of closing. I had opened and closed a redcard in the interim.
The rep said once a redcard is opened it permanently closed the serve account.

Anyone have different results or is it hard coded in the system?

Offline yochiek93

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Re: Amexserve/Softcard
« Reply #3661 on: May 20, 2015, 10:55:17 AM »
I tried to reopen a (softcard) serve within 30 days of closing. I had opened and closed a redcard in the interim.
The rep said once a redcard is opened it permanently closed the serve account.

Anyone have different results or is it hard coded in the system?
i tried as well and couldnt do it but i remember seeing earlier that someone got both open
http://forums.dansdeals.com/index.php?topic=51991.msg1147384#msg1147384
« Last Edit: May 20, 2015, 10:59:51 AM by yochiek93 »

Offline myi

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Re: Amexserve/Softcard
« Reply #3662 on: May 20, 2015, 03:44:14 PM »
Thanks
Quote
Need your LG Exalt fixed? Cracked in half? Water damage? Or parts to repair yourself. 347.201.2501

Offline asks

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Re: Amexserve/Softcard
« Reply #3663 on: May 20, 2015, 03:56:59 PM »
I tried to reopen a (softcard) serve within 30 days of closing. I had opened and closed a redcard in the interim.
The rep said once a redcard is opened it permanently closed the serve account.

Anyone have different results or is it hard coded in the system?
-1, i recently opened aServe account after opening/closing REDBird

Offline myi

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Re: Amexserve/Softcard
« Reply #3664 on: May 20, 2015, 04:01:57 PM »
 :-\
Quote
I tried to reopen a (softcard) serve within 30 days of closing. I had opened and closed a redcard in the interim.
The rep said once a redcard is opened it permanently closed the serve account.

Anyone have different results or is it hard coded in the system?
they told me once u close one even though u have a card with ur name and ect...u culd look at ur account online for the next 30 days but to reopen they said u can't u have to apply again for new card or cards !! 
Quote
Need your LG Exalt fixed? Cracked in half? Water damage? Or parts to repair yourself. 347.201.2501

Offline avadah

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Re: Amexserve/Softcard
« Reply #3665 on: May 20, 2015, 04:05:09 PM »
Do amex Hilton cards earn points with serve?

Offline rileywiles23

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Re: Amexserve/Softcard
« Reply #3666 on: May 20, 2015, 05:23:40 PM »

Do amex Hilton cards earn points with serve?
No. Why should it be different then any other Amex card ?
Life is as good as you make it...

Offline lyla

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Re: Amexserve/Softcard
« Reply #3667 on: May 20, 2015, 05:39:02 PM »
Do amex Hilton cards earn points with serve?
Only co branded Amex cards.

Offline pixi

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Re: Amexserve/Softcard
« Reply #3668 on: May 20, 2015, 05:49:22 PM »
Does family Dollar make problems loading serve with a GC ? Do they request ID?
money doesn't talk......      it SCREAMS !

Offline yitrap

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Re: Amexserve/Softcard
« Reply #3669 on: May 20, 2015, 05:59:51 PM »
Does family Dollar make problems loading serve with a GC ? Do they request ID?
The specific one you were so clear about in your post...YMMV

Offline Iz

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Re: Amexserve/Softcard
« Reply #3670 on: May 20, 2015, 06:00:25 PM »
Does family Dollar make problems loading serve with a GC ? Do they request ID?
No (in my experience), but DON'T DO IT. (And I almost never use caps.) Your money can get sucked into a black hole. Learn from my experience. :(
« Last Edit: May 20, 2015, 06:09:58 PM by Iz »

Offline pixi

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Re: Amexserve/Softcard
« Reply #3671 on: May 20, 2015, 06:01:28 PM »
No (in my experience), but DON"T DO IT. (And I almost never use caps.) Your money can get sucked into a black hole. Learn from my experience. :(
Tell me more about your experience please.
money doesn't talk......      it SCREAMS !

Offline pixi

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Re: Amexserve/Softcard
« Reply #3672 on: May 20, 2015, 06:03:23 PM »
The specific one you were so clear about in your post...YMMV
I asked in general,  I didn't know that it depends where.
money doesn't talk......      it SCREAMS !

Offline Iz

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Re: Amexserve/Softcard
« Reply #3673 on: May 20, 2015, 06:06:16 PM »
Tell me more about your experience please.
PM.

Offline yitrap

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Re: Amexserve/Softcard
« Reply #3674 on: May 20, 2015, 06:07:35 PM »
I asked in general,  I didn't know that it depends where.
It most definitely would depend on location.

Offline yitrap

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Re: Amexserve/Softcard
« Reply #3675 on: May 20, 2015, 06:08:11 PM »
PM.
If you are posting a warning please post the story so we all can be properly warned.

Offline yitrap

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Re: Amexserve/Softcard
« Reply #3676 on: May 20, 2015, 06:09:06 PM »
Brooklyn location?
Chances are it'll be harder than South Carolina but I don't have personal data on it

Offline foseph

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Re: Amexserve/Softcard
« Reply #3677 on: May 20, 2015, 06:09:26 PM »
No (in my experience), but DON"T DO IT. (And I almost never use caps.) Your money can get sucked into a black hole. Learn from my experience. :(
this isnt a problem at Walmart is it?

Offline Iz

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Re: Amexserve/Softcard
« Reply #3678 on: May 20, 2015, 06:09:37 PM »
If you are posting a warning please post the story so we all can be properly warned.
Ok, ok. :)
Soon...

Offline Iz

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Re: Amexserve/Softcard
« Reply #3679 on: May 20, 2015, 06:21:47 PM »
If you are posting a warning please post the story so we all can be properly warned.
On two different occasions, at two different FDs in NJ, I swiped GCs (Visa & MC) and the funds were deducted but never posted to Serve. The 1st time, after about 4 months and many calls, I was sent replacement cards, and all was fine.
The 2nd time, I was very smart, and I already knew that nothing happens within 60 days, so didn't file a dispute until then. Guess what: they said it was too late!
So I am out a few hundred dollars.
I once mentioned this on DDMS, and someone there had a "solution": if there's any sign of trouble (not sure what that means), ask them to reverse it immediately, or s/t similar. Maybe that works, maybe it doesn't; it's not worth the risk and bother, IMO.
After the 2nd time it happened, and I called FD corporate, she said "After what happened last time, you did it again?" How's that for chutzpah?! In other words, "Don't you know you can't trust us?"
The problem MAY be that each store is limited to $500 daily (yes, cumulatively; from all customers!). Who knows...
Caveat emptor. May you all learn from my loss.
I'd love to hear that this issue has been resolved, and I'd gladly go back to using FD. So chime in with your experiences and knowledge.