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Open Serve: Do 1 of the following:
1) Buy a temporary card. (free in cvs in NJ won’t take cc)($3.95 fee), or
2) Open online. They’ll send you a card. (free)
Note that you COULD have more than one of these: Bluebird (BB), Redcard and serve. 

Loading Serve: Serve does not have any fees to load money.
a) At CVS, 7-11, and Rite Aid ONLY CASH can be loaded.
b) At Walmart GCs …uh Debit Cards (besides Vanilla cards) can be loaded onto Serve just like onto BB. Load limit: $2500/day up to $5000/month
c) At Family Dollar max $499.99/Day, not hard coded, YMMV, Cash or Debit/Gift Card.
WARNING: There are reports of debit cards being drained at FD, and not loading onto Serve, so FD is not recommended.
d) An Amex CC of the serve cardholder can be linked and used to fund your Serve ONLINE. Load limit: $200 per day/$1000 per month
Amex cc loads are not considered cash advance. They DO NOT earn points, or count towards a spending threshold.
e) Debit Cards linked to Serve: $200/day up to 1000/month ONLINE.  But only a permanent DC with your name on it. (NOT GCs)

So your total loading limit per month, if using all 3 methods is $7K.

-Serve has a $1 monthly inactivity fee (waived in VA, NY and TX) that is waived if you use Direct Deposit OR add $500.
-If Serve has a bonus for using direct deposit, use AP.

Using the funds on Serve:
-Free ATM use/withdrawal at MoneyPass ATMs. $2 elsewhere.
-Serve has a Bill Pay feature – same as BB.  You tell them who to pay, and they send a check for you.  You can pay up to 5k of unregistered billers, but 10K of registered ones (registered= those on their bill pay list). Pay your Credit Cards bills as well as many other bills or any person!
WARNING: Do not use the bill pay feature to pay the Credit Card that is linked for online loads.
-money in your Serve account can be withdrawn directly to a linked bank account, which, if done too much, may be seen as risky by Serve, but in moderation should be fine.
Withdraw to your bank https://secure.serve.com/Actions/WithdrawMoney

Make sure the name, address and phone number on your profile match your credit card billing address, or you may get declined.  When linking your credit card at serve.com, the website will only show you the address on your profile, but not the phone number, so this is easy to overlook.  Go to profile, and check/update your phone number there.

Error likely with the Serve account:
When you create a new account and add a credit card, you will be allowed to do the first transaction. After that, your account will probably go into system lockdown until you verify some information. Likely error message for this case is "Risk declined operation" when you try to add money on to the account. You will need to send in (online, fax or mail) a photo ID and a copy of your credit card or statement. Upload your documents here -
https://secure.serve.com/User/SecureFileUpload. Then Call up AMEX Account Protection Services at 1-800-555-4318 and tell them you uploaded the documents and ask them to verify it for you.
« Last edited by Iz on August 18, 2016, 10:36:02 AM »

Author Topic: Amexserve/Softcard  (Read 1385490 times)

Offline googwallet

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Re: Amex Serve.com
« Reply #420 on: June 07, 2014, 11:55:02 PM »
I signed up for ISIS serve on my phone few days ago and ordered Serve card. Haven't received it yet. I tried loading $500 with credit card on serve online account but showed error message.
Do I have to wait for the Serve card to be able to load with CC?   
Before you receive the card in the mail, you can load online up to $500, however not more than $200 a day.
Once you receive the card, (with ISIS) you can load $500/day up to $1500/month.
Do I need to pick up a physical temporary serve card from CVS? Or can i sign up and just wait for the permanent card....?
You can do either.

Offline etech0

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Re: Amex Serve.com
« Reply #421 on: June 09, 2014, 10:30:21 AM »
Do I need to pick up a physical temporary serve card from CVS? Or can i sign up and just wait for the permanent card....?
If you buy a temp card and load it with $20 cash they'll waive the $2.95 fee. IME
Workflowy. You won't know what you're missing until you try it.

Offline Super Speed

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Re: Amex Serve.com
« Reply #422 on: June 09, 2014, 03:59:23 PM »

If you buy a temp card and load it with $20 cash they'll waive the $2.95 fee. IME
Correct.

Offline etech0

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Re: Amex Serve.com
« Reply #423 on: June 09, 2014, 04:11:26 PM »
Any idea how long the permanent card takes to arrive? Also, is it true that I can't load CC online with the temp card? I couldn't figure out how.
TIA
Workflowy. You won't know what you're missing until you try it.

Offline kangarruu

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Re: Amex Serve.com
« Reply #424 on: June 09, 2014, 05:33:41 PM »
Any idea how long the permanent card takes to arrive? Also, is it true that I can't load CC online with the temp card? I couldn't figure out how.
TIA

Mine took about a week. You can only load with a permanent card.

Offline etech0

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Re: Amex Serve.com
« Reply #425 on: June 10, 2014, 10:08:54 AM »
Mine took about a week. You can only load with a permanent card.
Thanks. We actually got it last night :)
Workflowy. You won't know what you're missing until you try it.

Offline wayfe

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Re: Amex Serve.com
« Reply #426 on: June 10, 2014, 02:51:27 PM »
Anybody has any experience with using serve with a cc as the backup payment source once you've maxed out the weekly reload amount?
"I would rather have questions that can't be answered than answers which can't be questioned."
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Offline Azis Papa

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Re: Amex Serve.com
« Reply #427 on: June 10, 2014, 03:32:37 PM »
Can you load serve at a Moneypass ATM - like BB - or do you have to go to a cashier?

Offline AnonymousUser

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Re: Amex Serve.com
« Reply #428 on: June 10, 2014, 04:12:43 PM »
Can you load serve at a Moneypass ATM - like BB - or do you have to go to a cashier?
Either one.

Offline gavhaller

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Re: Amex Serve.com
« Reply #429 on: June 10, 2014, 04:22:25 PM »
Chase loading serve definitely cannot be counted as a purchase. I set my CA limit to 0 and now the transaction will not process- probably because it's coded as a cash advance and it keeps rejecting it.

Offline etech0

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Re: Amex Serve.com
« Reply #430 on: June 10, 2014, 04:24:21 PM »
Chase loading serve definitely cannot be counted as a purchase. I set my CA limit to 0 and now the transaction will not process- probably because it's coded as a cash advance and it keeps rejecting it.
Anyone else have this?
Workflowy. You won't know what you're missing until you try it.

Offline gavhaller

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Re: Amex Serve.com
« Reply #431 on: June 10, 2014, 04:28:55 PM »
Anyone else have this?

I also opened up a Citibank checking account and tried to initially fund it with my chase card to meet the threshold and it kept denying it- so clearly somethings off with the coding

Offline AnonymousUser

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Re: Amex Serve.com
« Reply #432 on: June 10, 2014, 06:15:54 PM »
Anyone else have this?
I loaded serve from SP. I have to check the statement, but the chase app says it's a sale.

Offline Malachi

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Re: Amex Serve.com
« Reply #433 on: June 10, 2014, 08:17:56 PM »
I loaded serve from SP. I have to check the statement, but the chase app says it's a sale.
I loaded chase no problem for over 3k worth so far and counting   It's a regular purchase that earns miles.
Denny Crane

Offline etech0

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Re: Amex Serve.com
« Reply #434 on: June 12, 2014, 02:26:04 PM »
Anyone else get this when trying to load CC online?


You have the following errors.

    We are unable to complete your request at this time, as additional information is needed. Please call Customer Service at 1-800-954-0559. Our hours of operation are 9am - 8pm EST, Monday - Friday.

Workflowy. You won't know what you're missing until you try it.

Offline ariIs

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Re: Amex Serve.com
« Reply #435 on: June 12, 2014, 02:32:15 PM »
Anyone else get this when trying to load CC online?


You have the following errors.

    We are unable to complete your request at this time, as additional information is needed. Please call Customer Service at 1-800-954-0559. Our hours of operation are 9am - 8pm EST, Monday - Friday.

Yes, I got this yesterday.
Previous load (3 days ago) worked fine, but now getting this.
Haven't called yet, please post if you do and what the result is.

Offline etech0

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Re: Amex Serve.com
« Reply #436 on: June 12, 2014, 02:34:24 PM »
Yes, I got this yesterday.
Previous load (3 days ago) worked fine, but now getting this.
Haven't called yet, please post if you do and what the result is.
Called but the card is in my spouses name so they need to speak to my spouse.  :o

My load yesterday worked just fine. Let me know if you find anything out about it...
Workflowy. You won't know what you're missing until you try it.

Offline ariIs

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Re: Amex Serve.com
« Reply #437 on: June 12, 2014, 04:09:44 PM »
Found this on the flyertalk wiki about it:

"When adding a new card you will usually need to call in for verification of the new card on the second load try."

http://www.flyertalk.com/forum/manufactured-spending/1199432-serve-another-paypal-amazon-payments-297.html

Probably what this is.
Mine is also in my spouse's name, so it's going to be an extra hassle :(

Offline etech0

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Re: Amex Serve.com
« Reply #438 on: June 12, 2014, 04:34:10 PM »
Found this on the flyertalk wiki about it:

"When adding a new card you will usually need to call in for verification of the new card on the second load try."

http://www.flyertalk.com/forum/manufactured-spending/1199432-serve-another-paypal-amazon-payments-297.html

Probably what this is.
Mine is also in my spouse's name, so it's going to be an extra hassle :(
I'll race you :)
Workflowy. You won't know what you're missing until you try it.

Offline AnonymousUser

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Re: Amex Serve.com
« Reply #439 on: June 12, 2014, 04:46:22 PM »
You cannot link a card for which you are not the primary cardholder. It might work once or twice, but then you will get an error and have to call in. When you call, they put you on hold and call the bank to verify it. Sometimes they conference you with them.
One thing i have found is that you can add an Capital One biz AU card which has a different #,  and they will verify it. Just don't say it's an AU. I don't know if it will work with biz cards from other banks.