so now that 2 days have elapsed and chase's system should now show my card as a freedom, I called back but between the 3 reps I spoke to they contradicted one another. they insist I need to close the freedom since it was once a sapphire, (i told them the other freedom was also once a sapphire, why doesn't that need to be closed, they had no answer) they also told me the bonus is not guaranteed as I have had one before, I mention the application rules say 24 months not lifetime, again no response, just that this is what they know... (one of the 3 reps said that they can't even do that, there's no way to approve the SR at all since at the time of its application I had a sapphire... I'd have to apply again)
after the first 2 reps I hung up and HUCA'd, the guy that answered read all the notes, what can I do now? I don't think continuous HUCA will help as they read the notes.