Same, it's just funny - feels like it's being run from a basement.
not a basement a garage...
i had a missing item from my order this was their reply
Boxed
Hi there! Your inquiry has been updated. We love hearing from you and we’re always here to help
Jill (Boxed)
May 23, 7:39 PM EDT
Hi *****,
Thanks for reaching out and supporting Boxed. We're so sorry to hear this and understand your frustration. When we started Boxed in a small garage in NJ, we never thought we’d have the pleasure of serving millions of customers across the country. We’ve had a few hiccups along the way, but we're here to make things right so we deliver the service and experience you expect from us (and we expect from ourselves) this time and every time.
We can either issue you a refund or credit your Boxed account. Please let us know what you prefer!
Thank you,
Jill from Team Boxed