Seems like "Mr. Gross" is just making s*** up about what's AAvAAilAAble
That's how 95% of these complaints with govt agencies go, IME.
Complainant: XYZ Corp violated their contract and the law, and stole a million dollars.
XYZ Corp: We appreciate your feedback. As per regulation, we haven't violated our contact, we haven't violated the law, and we haven't stolen a million dollars. We appreciate your feedback, value our customers, and strive for their satisfaction.
ABC Agency: Being as XYZ Corp responded satisfactorily to the complaint and addressed all the issues, this matter is now closed.
Complainant: The response is 100% fabricated. They haven't disproven any of the clear evidence submitted.
ABC Agency: Being as this matter has been closed, you will have to submit a new request.
Repeat steps 1-5.