Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic

[yuneeq]

Don't know much about online but these ideas would never work for small stores.

Explain why?
Everything is sensible and requires exactly 0 extra labor.

[Cheesecake]

Well then read it again.
I made a few suggestions that don't hurt real returners at all.

Restocking fees hurt real returners.

You are right that special labels would prevent some abuse, but would still hurt the customer who buys a lot and does an occasional return on something which was worn.

All of these ideas might scare off customers.

[LoLo]

Explain why?
Everything is sensible and requires exactly 0 extra labor.

The first idea for example, store credit for everyone.

Would be enough to make me buy somewhere else.

[yuneeq]

Restocking fees hurt real returners.

You are right that special labels would prevent some abuse, but would still hurt the customer who buys a lot and does an occasional return on something which was worn.

Oh wow you're starting to think rationally, so here's a little thought- less than 100% of customers from those areas abuse the return policy. But you'd rather call hundreds of thousands of potential customers lying thieves than to charge one customer in Idaho a $10 restocking fee on a used shirt.

[Cheesecake]

Oh wow you're starting to think rationally, so here's a little thought- less than 100% of customers from those areas abuse the return policy. But you'd rather call hundreds of thousands of potential customers lying thieves than to charge one customer in Idaho a $10 restocking fee on a used shirt.

Of course it's less than 100%, but it might be a high enough percentage to cause a loss (or damage profits enough to be worth the tougher policy).

[yuneeq]

The first idea for example, store credit for everyone.

Would be enough to make me buy somewhere else.

Compared to a discriminatory policy while also charging return shipping, I'd be 1000x more likely to buy with store credit returns. Honesty and integrity is extremely important online and they fail that test in flying colors right now.

[yuneeq]

Of course it's less than 100%, but it might be a high enough percentage to cause a loss (or damage profits enough to be worth the tougher policy).

You still ignoring my main points (actually ignoring  your own point about customer loyalty)

Edit: we will go in circles until you realize what you're saying

[Cheesecake]

You still ignoring my main points (actually ignoring  your own point about customer loyalty)

Not at all. I agree that people are less likely to buy under these conditions, but she obviously thinks it's worth it.

This seems to be a pure business decision.

[TimT]

-Have a universal rule that doesn't discriminate. How about store credit for everyone?

Some stores do offer store credit. And the people come back again & again & again and spend another 2 hours asking a million questions & make you tear open new stuff to try on all over again. (The sweat & blood that go in to please customers would make you wanna commit suicide)

-Charge a restocking fee for used returns

You do that & you'll lose most of your customers. They're still mad they're not getting cash back for all their open & clearly used stuff.

-Put tags on visible areas of clothing so it won't be used without removing the tag

What stops them from just putting it back on ? Or saying it fell off on its own ? And this wouldn't work on stuff that comes sealed in bags.

A large percentage of returns never get sold again. In kohls they could just throw it back on the shelf & the next low class shopper will buy it. Not in heimishe stores where the feinshmeckers won't buy it if it doesn't look 100% new sealed in its original packaging without the slightest additional crease or speck of dust.

Again, I have no idea about this lady & her online store. I'm referring to the small heimishe stores.

[yuneeq]

Not at all. I agree that people are less likely to buy under these conditions, but she obviously thinks it's worth it.

This seems to be a pure business decision.

Definitely her decision and an extremely dumb one at that.
Let her squeeze every penny out of her customers while spitting in their face, it's her right.
But she's in lala-land if she thinks she'll survive online while exercising her right to be an a-hole to customers.

[yuneeq]

Some stores do offer store credit. And the people come back again & again & again and spend another 2 hours asking a million questions & make you tear open new stuff to try on all over again. (The sweat & blood that go in to please customers would make you wanna commit suicide)You do that & you'll lose most of your customers. They're still mad they're not getting cash back for all their open & clearly used stuff.What stops them from just putting it back on ? Or saying it fell off on its own ? And this wouldn't work on stuff that comes sealed in bags.

A large percentage of returns never get sold again. In kohls they could just throw it back on the shelf & the next low class shopper will buy it. Not in heimishe stores where the feinshmeckers won't buy it if it doesn't look 100% new sealed in its original packaging without the slightest additional crease or speck of dust.

Again, I have no idea about this lady & her online store. I'm referring to the small heimishe stores.

1. Follow the conversation, we're currently talking about an online shop.
2. So now most of her customers are from Brooklyn and are always returning used clothing? What an amazing accusation to make. Either way, those are the customers that she anyways hates, why would she want them to shop at her site? Better yet, she should find a new business where most of her customers arent lying thieves.

3. A tag is not a label. Google it if you need more insight as to what a tag is.

4. Boohoo. Returns are the cost of doing business. If you can't make money after 70% margins then you need to find a new job or maybe get a business degree to find out about more unfair costss like paying for electricity and paying someone to clean the bathroom. But anyways her customers are all low class lying thieves so she should be fine.

[TimT]

1. Follow the conversation, we're currently talking about an online shop.
2. So now most of her customers are from Brooklyn and are always returning used clothing? What an amazing accusation to make. Either way, those are the customers that she anyways hates, why would she want them to shop at her site? Better yet, she should find a new business where most of her customers arent lying thieves.

3. A tag is not a label. Google it if you need more insight as to what a tag is.

4. Boohoo. Returns are the cost of doing business. If you can't make money after 70% margins then you need to find a new job or maybe get a business degree to find out about more unfair cross like paying for electricity and paying someone to clean the bathroom. But anyways her customers are all low class lying thieves so she should be fine.

This thread is about stores & I was responding to this poster

Why isn't anyone talking about the return abuse coming from these neighbourhoods? Isn't the the real story? Do people living in Lake wood who know the true extent of this abuse really believe that this policy is due to some type of discrimination?

And if you think that everybody's making 70% margins you are truly cluuueless.

[yuneeq]

This thread is about stores & I was responding to this poster
And if you think that everybody's making 70% margins you are truly cluuueless.

That's funny because from here it shows you replying to my post.
I didn't say everyone is making 70% margins, I'm talking about her store, not some random store in Brooklyn that you keep bringing up.

[Cheesecake]

That's funny because from here it shows you replying to my post.
I didn't say everyone is making 70% margins, I'm talking about her store, not some random store in Brooklyn that you keep bringing up.

I don't know why you think you know her costs/margins.

[JunkYardUnz]

Buy with an Amex and file a claim .......

[yakov116]

Buy with an Amex and file a claim .......

And then they do a charger back on the merchant and then you have a real question of Getzel ( ask a Rav have not found one that said the customer did not have to pay me back)

[Dan]

And then they do a charger back on the merchant and then you have a real question of Getzel ( ask a Rav have not found one that said the customer did not have to pay me back)

False.
Return protection does not affect the merchant.

[yakov116]

False.
Return protection does not affect the merchant.

-1 have experience that where there is no returns as a policy and they feel I should take back the item.
Have unfortunately experience

[David Smith]

And then they do a charger back on the merchant and then you have a real question of Getzel ( ask a Rav have not found one that said the customer did not have to pay me back)

-1 have experience that where there is no returns as a policy and they feel I should take back the item.
Have unfortunately experience

Let me get this straight. The customer purchased something and filed a return protection claim with amex (NOT a dispute) and you got a chargeback from amex?

[yakov116]

Let me get this straight. The customer purchased something and filed a return protection claim with amex (NOT a dispute) and you got a chargeback from amex?

Yes
It was for an iPhone and the customer did not want it any more and I said no returns...