Author Topic: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic  (Read 71884 times)

Offline Freddie

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2013
  • Posts: 3088
  • Total likes: 308
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Pittsburgh
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #80 on: September 02, 2016, 12:42:43 PM »
Interesting choice to split off the thread beginning from the original article about the return policies... Personally, I would have left that part in "interesting articles" where it actually belongs and then turned my havanah/havchana chakira into its own thread, but I am biased of course and I totally get the mod's decision.

Anyway, sorry to violate forum rules by discussing moderation decisions but, as a case in point, I think this is an excellent illustration of havchanah. The mod (whoever it was) used havchana to divide the thread off at this spot and not at another.

Offline thaber

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 3784
  • Total likes: 465
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #81 on: September 04, 2016, 02:41:54 AM »
Yeah, I was a little surprised to see a thread started by me about return policies, or discrimination or havchana. I just thought it was an interesting article.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline coralsnake

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4555
  • Total likes: 162
  • DansDeals.com Hat Tips 9
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #83 on: September 06, 2016, 05:42:45 PM »
http://www.nj.com/ocean/index.ssf/2016/09/online_stores_return_policy_denies_cash_refunds_to.html
I had never heard of this store now its name is making headlines.

Who wants to open up an online store website with a big disclaimer that we dont sell to black people? I guarantee its success from all the free advertising.
"Here at DansDeals we don’t do buses." -Dan

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #84 on: September 06, 2016, 06:03:05 PM »
I had never heard of this store now its name is making headlines.

Who wants to open up an online store website with a big disclaimer that we dont sell to black people? I guarantee its success from all the free advertising.
Lol, just say no returns to cities with heavy black populations.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline aj8280

  • Dansdeals Bronze Elite
  • *
  • Join Date: May 2014
  • Posts: 40
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #85 on: September 06, 2016, 06:26:42 PM »
Why isn't anyone talking about the return abuse coming from these neighbourhoods? Isn't the the real story? Do people living in Lake wood who know the true extent of this abuse really believe that this policy is due to some type of discrimination?

Offline TimT

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 22077
  • Total likes: 7130
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #86 on: September 06, 2016, 06:59:48 PM »
Why isn't anyone talking about the return abuse coming from these neighbourhoods? Isn't the the real story?
Because most people here could never understand to what extent it's happening & how its choking these small stores.
« Last Edit: September 06, 2016, 07:04:44 PM by TimT »

Offline ya

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jun 2010
  • Posts: 954
  • Total likes: 28
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #87 on: September 06, 2016, 07:34:04 PM »
Because most people here could never understand to what extent it's happening & how its choking these small stores.
Most people think im just one person returning something to an online company out of many many returns. I work for an eCommerce company for almost 7 years and the black guys in the warehouse/returns all know what lakewood,brooklyn,monsey is

Online cholent

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 2647
  • Total likes: 518
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #88 on: September 06, 2016, 07:41:36 PM »
What abuse are you talking about? Unless these are truly the only neighborhoods where people make returns? Not everything I buy works out, that's why return policies exist
Don't ask stupid questions and you won't get stupid answers

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5935
  • Total likes: 911
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #89 on: September 06, 2016, 07:53:12 PM »
Most stores like Zara, Gap etc. have explicitly free returns. It's why the husbands suffer when the wives can't stop buying "because I can always return."

Offline Cheesecake

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2015
  • Posts: 535
  • Total likes: 38
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #90 on: September 06, 2016, 08:13:20 PM »
What abuse are you talking about? Unless these are truly the only neighborhoods where people make returns? Not everything I buy works out, that's why return policies exist
Not the only neighborhoods where people make returns, but there's allegedly a much higher rate.

It costs the stores money to process the returns, and sometimes the merchandise isn't resellable.

Even if everyone completely follows the rules, it still might not be profitable to deal with people with a high return rate.

Offline yuneeq

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2013
  • Posts: 8611
  • Total likes: 3999
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Location: NJ
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #91 on: September 06, 2016, 08:19:54 PM »
Not the only neighborhoods where people make returns, but there's allegedly a much higher rate.

It costs the stores money to process the returns, and sometimes the merchandise isn't resellable.

Even if everyone completely follows the rules, it still might not be profitable to deal with people with a high return rate.

There are less discriminatory ways of dealing with this issue.
Also I might add that most of the site's customers are probably from those areas.
They are just taking an easy way out of dealing with returns from their busiest areas.
Visibly Jewish

Offline TimT

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 22077
  • Total likes: 7130
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #92 on: September 06, 2016, 08:20:38 PM »
There are less discriminatory ways of dealing with this issue.
Also I might add that most of the site's customers are probably from those areas.
They are just taking an easy way out of dealing with returns from their busiest areas.
How would you suggest they go about it ?

Offline Cheesecake

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2015
  • Posts: 535
  • Total likes: 38
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #93 on: September 06, 2016, 08:21:38 PM »


There are less discriminatory ways of dealing with this issue.


How?

Offline yuneeq

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2013
  • Posts: 8611
  • Total likes: 3999
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Location: NJ
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #94 on: September 06, 2016, 08:35:35 PM »
-Have a universal rule that doesn't discriminate. How about store credit for everyone?

-Charge a restocking fee for used returns

-Put tags on visible areas of clothing so it won't be used without removing the tag

-Charge a restocking fee or offer store credit only for high value items

The options are there, but rather the owner wants to discriminate and treats customers with disrespect, hopefully customers feel the same about the owner. And all I've seen about the owner is excuses and defense of them, when it should be the opposite. Let her provide the facts, how many total orders and how many damaged returns from those areas? How do you know she ain't just being a cheapa$$ that isn't happy with her 70% margins that she makes on her overpriced crap?
« Last Edit: September 06, 2016, 08:39:27 PM by yuneeq »
Visibly Jewish

Offline Cheesecake

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2015
  • Posts: 535
  • Total likes: 38
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #95 on: September 06, 2016, 08:38:55 PM »
-Have a universal rule that doesn't discriminate. How about store credit for everyone?

-Charge a restocking fee for used returns

-Put tags on visible areas of clothing so it won't be used without removing the tag

-Charge a restocking fee or offer store credit only for high value items

The options are there, but rather the owner wants to discriminate and treats customers with disrespect, hopefully customers feel the same about the owner. And all I've seen about the owner is excuses and defense of them, when it should be the opposite. Let her provide the facts, how many total orders and how many returns from those areas? How do you know she ain't just being a cheapa$$ that isn't happy with her 70% margins that she makes on her overpriced crap?
If she is not losing money in other areas, why should she not have a good return policy in those areas if it will lead to more sales with few returns?

Offline yuneeq

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2013
  • Posts: 8611
  • Total likes: 3999
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Location: NJ
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #96 on: September 06, 2016, 08:41:57 PM »
If she is not losing money in other areas, why should she not have a good return policy in those areas if it will lead to more sales with few returns?

Assuming what you're saying is the truth, the answer is to throw the baby out with bath water?

Did you read my post?
Visibly Jewish

Offline Cheesecake

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2015
  • Posts: 535
  • Total likes: 38
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #97 on: September 06, 2016, 08:44:56 PM »
Assuming what you're saying is the truth, the answer is to throw the baby out with bath water?

Did you read my post?
I read your post.

I think what you are suggesting would be throwing the baby out with the bathwater - you want her to throw out the beneficial (for her) liberal return policy in non frum areas because of the losses she takes in the frum areas.

Offline TimT

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 22077
  • Total likes: 7130
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #98 on: September 06, 2016, 08:47:46 PM »
Don't know much about online but these ideas would never work for small stores.

Offline yuneeq

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2013
  • Posts: 8611
  • Total likes: 3999
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Location: NJ
Re: Store Won't Take Returns From Lakewood, Brooklyn, Monsey, Monroe or Passaic
« Reply #99 on: September 06, 2016, 08:49:03 PM »
I read your post.

I think what you are suggesting would be throwing the baby out with the bathwater - you want her to throw out the beneficial (for her) liberal return policy in non frum areas because of the losses she takes in the frum areas.

Well then read it again.
I made a few suggestions that don't hurt real returners at all.
Visibly Jewish