just spent 20min with a DL tech supp drone: "then on the skymiles menu scroll down to option #3 "reset your pin" and click it...then enter your...." wanted to shoot someone. They didnt really fix anything as I still cannot log in with my email+pin+last name, but at least I can now log in with skymiles+pin+last name (which also wasnt working). I was using firefox and then tried on IE. Im starting to really hate everything about DL