In case this was directed at my post, I feel I shoud respond.
My post is not about a lack of patience, but rather an inquiry to WhyAich about his recent experience (WhyAich has been gracious enough to provide information and recommendations based on his dealings with AS). If his response is that it takes a week or two, I think that would be helpful to the board. If his response was that he got an answer in an hour --- then I could start deciding if my request got lost after a day or so.