Wife and I traveled last week, and gate agent was super nasty and refused to allow us to board unless we checked our carryons (which were standard size, not overstuffed, carried on flights prob close to 100 times if not more). It was a 777-200 and we pleaded that there is no doubt the bags will fit and if not we will gladly check. That elicited eye-rolling and threats to not allow us to board at all. Bc we were forced to check both our bags at the gate (gate agent was really getting nasty - "if we dont check your bags NOW, we will close the cabin door and plane leaves without you) we had to beg boarding passengers for a shopping bag so we could carry on some basic items with us - gate agent was of no help when we asked for a bag of any sort and was practically laughing at us, enjoying the scene of watching people grabbing items out of their carryons and cramming things into a shopping bag on the jetway. Finally when we were done, as we are boarding wife requested to speak to supervisor and complained briefly to him. Supervisor then has audacity to tell me "i advise you to board right now! you are lucky you are calmer and more humble than your wife or I would throw you both off - honestly I was livid but realized that fighting at that point would do no good.
Wife and I both complained to DL. Wife was granted $100 fly voucher which she is okay with for the inconvenience. Then DL writes to me: "Our records show we responded to your wife on March 29, 2011 and it appears you may not have received a copy of the email...we apologize again for the inconvenience". I bought two tickets for the flight. We are two people. We were both inconvenienced and mistreated. What is this DL shtick that "we compensated your wife already"? Am I off base here? We were both mistreated by the jetway staff...I am going to call/write back of course but asking any strategic advice that anyone has before I enter round 2
