To which you will need 24/7 support in a case such as this one.
?
For what? The group space?
yes. What happens if you need changes or the flight gets cancelled? You need a TA that is there for you...
Lol, group space is take it or leave, (90% of the time) there is no changes allowed. Flight gets cancelled? the airline has to move everyone and most of the time it's the bottom of the priority list
Did not know that re priority. I pity those that are on the bottom of LY's list.
My mom was on LY1 and got delayed from 12;45 AM to 2PM. She went to the airport the next day and was informed that the flight was long canceled. No one contacted her at all. She was rebooked on AZ via FCO for the next day 7:30 AM. How much compensation is she entitled to? She sent a complaint to LY but all they said twas that they would be in touch with her shortly. Please advise...
Demand compensation based on Israeli aviation lawYou can see details herehttps://www.google.co.uk/url?sa=t&source=web&rct=j&url=http://www.tourism-law.co.il/pdf/AviationServicesLawENG.pdf&ved=0ahUKEwiL04ink6DSAhWHLsAKHeZTAlYQFggeMAE&usg=AFQjCNEQagy_MNeh2IphjXk4pJvpcbU9lAShould be entitled to 3,000 shekels
Since the delay was caused by pilot action they may not be entitled to compensation.
I have this feeling that an LY delay is never their fault. It's always someone else that caused it....
So what is the deal? Does she get the cash or not?
Dear Mom ad120, Thank you for your email to El Al’s President, Mr. David Maimon who has asked me to reply to you on his behalf. I understand the inconvenience that you were caused due to the changes that were made to the operation of El Al flight LY001/6th February 2017. El Al management did everything within their power to maintain the operation of our flights according to schedule including a labour court order that instructed El Al pilots to return to work immediately and stop flight disruptions. Regretfully, despite the above some of our flights were delayed and cancelled due to the unavailability of cockpit crew. After reading the contents of your email we are very sorry for your experience before you flew, flying with Alittalia and that you missed a Brit Milah. As a token of our regret I would like to offer you a complimentary round-trip economy class electronic ticket voucher for any El Al flight. Please confirm and I will then send the ticket voucher to you. It is important to note that El Al does not compensate for loss of business, working days, events or meetings. I hope that you will be able to overlook your disappointing experience and allow us the opportunity to serve you again so that we may restore your confidence in El Al. Yours sincerely, Caroline LowCustomer Relations What do you guys say? Should I accept or am I entitled to 3,000 NIS?
3000 NIS is around $810 - you are getting here a free flight which is worth more
Besides for the fact that NIS 3000 is not something you will get.
Why do you say so?
these vouchers usually don't include tax which is a good few hundred dollars