T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free

[teetle]

https://www.cnet.com/news/t-mobile-uncarrier-next-will-kill-taxes-fees-for-simpler-pricing-phone-bill-ces-2017/

[lubaby]

https://www.cnet.com/news/t-mobile-uncarrier-next-will-kill-taxes-fees-for-simpler-pricing-phone-bill-ces-2017/

Nice!

[sruly]

So I got my 2nd bill since adding the 2 free data lines.

The 6GB data lines come out to $3.32 after the $35 discount but they did not credit the first month and they also did not credit the $10 for the Tablet payment.

[AsherO]

https://www.cnet.com/news/t-mobile-uncarrier-next-will-kill-taxes-fees-for-simpler-pricing-phone-bill-ces-2017/

Now that I got my two free lines they announce this?

[sruly]

So I got my 2nd bill since adding the 2 free data lines.

The 6GB data lines come out to $3.32 after the $35 discount but they did not credit the first month and they also did not credit the $10 for the Tablet payment.

Now they are saying not the 2nd bill but 2 full cycles (3rd bill).

[Round2]

https://www.cnet.com/news/t-mobile-uncarrier-next-will-kill-taxes-fees-for-simpler-pricing-phone-bill-ces-2017/

Is there any down side to switching over to the taxes and fees included plan? If I got 2 lines free...

[AsherO]

Is there any down side to switching over to the taxes and fees included plan? If I got 2 lines free...

The downside is that it's a plan change and changing your plan will cause you to lose your free lines.

[sruly]

If I signed up for T-Mobile ONE™ during the 4th line free promotion (or buy 2 get 2) will my price increase?
As a reward for being an early adopter of T-Mobile ONE, customers on these earlier promotions are exclusively eligible for a new promotion that saves them even more money than their current monthly service charge after taxes/fees.

If you have the 4th line free promo, you currently pay $140 plus taxes and fees for 4 lines. The new offer for those customers is 4 lines for $150 with taxes and fees included. These customers will save even more money than with the promo!
Buy 2 Get 2 price goes from $120 + taxes and fees to $130 with taxes and fees included.
You will lose any ‘free lines’ you have, but in virtually all cases you will save money vs either promotion.

[lubaby]

Now that I got my two free lines they announce this?

Probably smart to wait till the billing from the free lines catches up to attempt any further changes.

[AsherO]

Probably smart to wait till the billing from the free lines catches up to attempt any further changes.

One more reason it's a chazzerei to make people wait three billing cycles for their credit.

[sruly]

One more reason it's a chazzerei to make people wait three billing cycles for their credit.

the free line credits kicked in on the 2nd bill but did not backdate yet.
The free tablet credits did not kick in yet.

[Sport]

What a complete mess, 

[AsherO]

What a complete mess, 

Ditto. Second billing cycle, or third. No clear communication to what and when.

[Sport]

Ditto. Second billing cycle, or third. No clear communication to what and when.

Worse than that. My bills are 100 more no ones able to explain it to me, I'm on phone for nearly 2 hrs. The first semi possible explnation for part of the increase seems to be they addes 2 phone lines and a data line instead of 1 each.

[AsherO]

Worse than that. My bills are 100 more no ones able to explain it to me, I'm on phone for nearly 2 hrs. The first semi possible explnation for part of the increase seems to be they addes 2 phone lines and a data line instead of 1 each.

Should be self explanatory, their billing is straightforward, with a breakdown by line, and line items for each like that are usually fairly descriptive as far as US cellular carriers go.

[Sport]

Should be self explanatory, their billing is straightforward, with a breakdown by line, and line items for each like that are usually fairly descriptive as far as US cellular carriers go.

That's what I thought until this disaster, When I have a minute I'll post a screenshot of my bill, you'll see what I mean.

[teetle]

I think the new flat rate is applying to all lines, no?

[Hjay]

GOOD LUCK! I had issues with them with this & other promos spent hours on the phone emailed the CEO a rep from his team emailed me bac & forth for over a month & everytime we setup a time for a phone call she'd just ignore it. Finally tweeted him got a response from the T-Mobile twitter team & after lots of dm's they managed to make me happy

[sruly]

GOOD LUCK! I had issues with them with this & other promos spent hours on the phone emailed the CEO a rep from his team emailed me bac & forth for over a month & everytime we setup a time for a phone call she'd just ignore it. Finally tweeted him got a response from the T-Mobile twitter team & after lots of dm's they managed to make me happy

hope you learned your lesson, always use Twitter.

[sruly]

Just got this text x2

Congrats! Your line xxx-xxx-xxxx is eligible for our current device promotion 2016 Oct LG G Pad On Us and you don’t need to do anything to get it.  You’ll automatically get T-Mobile bill credit for several months for your recent purchase as long as you maintain eligibility & service.  See details of promotion 2016 Oct LG G Pad On Us  and terms at http://bit.ly/1qSYDoV