Author Topic: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free  (Read 18349 times)

Offline sruly

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #150 on: February 12, 2017, 10:41:16 AM »
So I got my 2nd bill since adding the 2 free data lines.

The 6GB data lines come out to $3.32 after the $35 discount but they did not credit the first month and they also did not credit the $10 for the Tablet payment.
3rd bill update.

The $10 tablet payment finally posted and backdated as well.

The $35 6gb data line that was fully credited last month was only half credited this month. (Instead of $10+$25 x2 I got $10+$21 on one line and $10+$12 on the 2nd line)

Offline grodnoking

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #151 on: February 12, 2017, 10:57:22 AM »
3rd bill update.

The $10 tablet payment finally posted and backdated as well.

The $35 6gb data line that was fully credited last month was only half credited this month. (Instead of $10+$25 x2 I got $10+$21 on one line and $10+$12 on the 2nd line)
HUCA HUCA HUCA until you get what you want. I'm starting to enjoy the HUCA game.
I'm not who you think I am.

Offline sruly

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #152 on: February 12, 2017, 11:12:57 AM »
HUCA HUCA HUCA until you get what you want. I'm starting to enjoy the HUCA game.
I'm not worried (Twitter works amazing) but this is starting to get ridiculous.

Offline Hjay

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #153 on: February 12, 2017, 11:48:14 AM »
HUCA HUCA HUCA until you get what you want. I'm starting to enjoy the HUCA game.
U could waste your entire life hucaing with them & you still won't have what u want even though they all promise you that all they want is to help you & "make things right"

I'm not worried (Twitter works amazing) but this is starting to get ridiculous.

Exactly the conclusion I came to.

Offline sruly

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #154 on: February 13, 2017, 12:24:18 PM »
3rd bill update.

The $10 tablet payment finally posted and backdated as well.

The $35 6gb data line that was fully credited last month was only half credited this month. (Instead of $10+$25 x2 I got $10+$21 on one line and $10+$12 on the 2nd line)
Still waiting for T-mobile to get back to me but I figured out where the issue is.

Being that its the 3rd bill I got back credits for the first month partial charge of $12 + $21 but that kicked off the 3rd month automatic credits.

Anyone else get their 3rd bill yet.

Offline AsherO

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #155 on: February 13, 2017, 12:28:11 PM »
Maybe it's b/c my 10 lines are set up as  business account but I always get people who are competent and speak English.

Always US-based CS?
PGF24BMGS

Offline sruly

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #156 on: February 13, 2017, 12:40:45 PM »
Always US-based CS?
Yes but I have not called much in the last 6-12 months as the Twitter Reps are very helpful (and capable).

Offline ShmuliT

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #157 on: February 13, 2017, 03:17:14 PM »
T-Mobile offers a Free Samsung Galaxy S7 or S7 Edge Smartphone + Samsung Gear VR Headset + $50 Oculus Content Credit after 24-monthly bill credits when you trade-in a qualifying device. Open to new & existing T-Mobile One or Simple Choice Unlimited post-paid service customers. Thanks Slomo4shO

How It Works:
Order your new Galaxy S7 or S7 Edge on new or existing T-Mobile One or Simple Choice Unlimited service (plan info).
Trade in any fully paid-off qualifying device (list below) within 30 days of receiving your new phone.
Approved customers pay $0 down and $0/month after automatic bill credits applied to your account over a period of 24 months (to cover the monthly-installment cost of your device)
After 24 monthly bill credits, your Samsung Galaxy S7 will be Free
In addition, you will also receive a bonus Samsung Gear VR Headset + $50 Oculus Content Credit for Free at sign-up
Notes:
You must purchase a T-Mobile SIM Starter Kit for $20 and pay any applicable sales tax on full price of your device at initial sign-up
If you cancel service before 24 months, credits stop and remaining balance on device is due in full.
Line must remain active and in good standing for credits to apply.
If ordering by phone, please call 1-866-437-9418

Qualifying Trade-In Devices (full details):
Galaxy S6, S6 Edge, S6 Edge+, Note 5
iPhone 6 / 6 Plus, 6s / 6s Plus, iPhone 7 / 7 Plus
LG G5, V20
& More (other devices also eligible for partial credit)

Anyone take advantage of this promo?

I am on an old  Simple Choice plan and have 2 lines grandfathered in to unlimited data. I did a trade in on those 2 lines and upgraded to 2x s7, and now when I inquired as to when the monthly credit would come through, I was told I was not eligible for the offer.
I did the trade in process with a tmobile phone rep.
Any tips how to proceed?

Offline cozmohoot

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #158 on: February 13, 2017, 03:25:06 PM »
Did you get a text about it?
I got a text saying not eligible and then 20 minutes later saying it is eligible and the credits will show on next bill...
Glad I didn't call

Offline Hjay

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #159 on: February 13, 2017, 03:46:58 PM »
Anyone take advantage of this promo?

I am on an old  Simple Choice plan and have 2 lines grandfathered in to unlimited data. I did a trade in on those 2 lines and upgraded to 2x s7, and now when I inquired as to when the monthly credit would come through, I was told I was not eligible for the offer.
I did the trade in process with a tmobile phone rep.
Any tips how to proceed?
Not worthy wasting your time with phone reps. Try twitter

Offline sruly

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #160 on: February 13, 2017, 03:54:27 PM »
They told me the phone I sent back came damaged and the credits won't post so they added it manually for me.

Offline Sport

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #161 on: February 13, 2017, 10:04:47 PM »
U could waste your entire life hucaing with them & you still won't have what u want even though they all promise you that all they want is to help you & "make things right"

Exactly the conclusion I came to.
They are horrific, this feels like sprint in 2007.
I think this promo really backfired. Personally not only do I regret taking advantage of it, I've been show how horrible thier customer sevrvice is, seriously contemplating switching to a new carrier.

Offline AsherO

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #162 on: February 14, 2017, 12:57:59 AM »
Did you get a text about it?
I got a text saying not eligible and then 20 minutes later saying it is eligible and the credits will show on next bill...
Glad I didn't call

Same here, got both texts today, but only for one of my lines. The other line I traded in, I got no texts for.
PGF24BMGS

Offline teetle

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Re: T-Mobile - 2 Free lines for existing customers or buy 2 lines, get 2 free
« Reply #163 on: February 14, 2017, 05:55:28 AM »
It sounds like when they switch the a account to the tax included plan you get these texts saying not eligible and then they correct it

Offline teetle

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