Just figured I'd share my story and see if it helps anyone else.
My mattresses were killing mine and my wife's back due to sagging. We filed a claim and although the guy who came was on our side, he basically said that there was no chance were going to win. One thing he said was that our cheap box springs (that I bought for $100) had ruined the mattress, which I later confirmed to most likely be the case with other mattress stores. Nevertheless after being denied my claim, I fought it with simmons and they never responded to my emails. Out of desperation, I wrote a real sob story to the W hotel themselves. Within a few days, after forwarding them the claim responses from simmons and crying a little more about all the suffering my wife and I were going through, they easily agreed to send us new mattresses. The whole thing took a few days, and I got a call a few days ago, to schedule a delivery.
Three lessons learned.
1 - File a claim first. I don't think they would have listened to me had I not contacted simmons first.
2 - Don't give up. (I was going to try the credit card company next)
3 - DON'T BUY CHEAP BOX SPRINGS
Any one know when the next coupon code is coming out, so that I can buy the box springs and frame?