Thanks OP, you deserve a DD upgrade, if there is such a thing!
Got it for 2 (self + spouse) on first try, for churns opened late March.
For the record, I was successful through Program Info. [Being that AMEX responds within 10 hours, and they presumably have different shifts, it might be worth noting that I emailed them in the wee hours of the morning, but I dont know for sure if this makes a difference.]