Only posting so that others do not give up , my card was issued 8 months ago--hope it helps others to keep trying
I was upgraded in December 2010 from a green card to gold, I had to fight to to get my 50,000 , have watched you guys and I decided "why not" ask for the additional 50,000 even though was a long time ago
this is the communication:
Hello as you can see I am a very long time AMEX client and feel a little cheated ,please help me:
I applied for the Premiere Rewards Gold card a while ago , I received a 25K MR points signup bonus. But I'm a little disappointed because now there's an offer for 75K MR points (offer 5894). I feel like I missed out by applying so early for the card... Can you PLEASE credit me with the difference of 50.000 MR POINTS Thanks in advance
Dear XXXXXXXXX
Please note that the 75,000 points promotion (bonus ID 5894) is being offered to new Card members who never had an American Express Card. Unsolicited audiences are not eligible for this offer.
Also, this offer is not valid if you upgrade your current Card into a Premier Rewards Gold Card. This is because this upgrade will not be a new acquisition. It is simply a product conversion.
I can understand your reasons of being disappointed. We appreciate your understanding that we are bound by certain policies and procedures and sometimes we may not be able to completely satisfy your needs due to this reason.
If there is any other way we may be of assistance, please contact us. We value your business and look forward to the opportunity to be of service.
Sincerely,
xxxx
Since you say you can not give me the difference of the 50,000 points this disappoints me!!, after all being a card holder of AMEX for many years, I would have hoped that you could make an exception , since you can not give me what "I" think would be the right thing to do for such a loyal client as myself. I then ask you to PLEASE do something to show that you do appreciate my loyalty. how about 25,00--- I will leave it up to you.
PS -- If I would have known that you wanted me to "apply" for the gold card I would have , Amex invited me to convert to the gold card,so I did , please do your best
Thank You
Response
Dear XXXXXXXX
I can understand your point of view. Yes, I will honor your request.
Appreciating your long association with American Express and your given business, I have decided to make an exception on your account. I have issued 25,000 bonus points on goodwill to your account.
I hope my quick actions resolve your inquiry and leave a smile on your face. I thank you for your valuable time to email us and giving me the opportunity to serve you today.
Have a great and safe weekend holiday ahead!
Sincerely,xxxxxxx