Author Topic: (DROPR ALERT: BAD INFO) Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!  (Read 9797 times)

Offline saul.

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I am traveling at the end of the week, and following Dan's rules, I asked for written confirmation that my new Chase Sapphire Reserve card covers the CDW in Israel. So the document that they sent me specifically excludes Israel. I called the benifits department and they said that the documents for chase sapphire reserve specifically exclude israel.

i switched back tot he chase sapphire preferred- it should arrive in 2 days.

anyone have any idea
« Last Edit: December 13, 2016, 03:47:33 PM by Dan »

Offline SearchGuy

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #1 on: December 13, 2016, 08:50:40 AM »
I am traveling at the end of the week, and following Dan's rules, I asked for written confirmation that my new Chase Sapphire Reserve card covers the CDW in Israel. So the document that they sent me specifically excludes Israel. I called the benifits department and they said that the documents for chase sapphire reserve specifically exclude israel.

i switched back tot he chase sapphire preferred- it should arrive in 2 days.

anyone have any idea
Thanks for letting us know

Offline Dan

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #2 on: December 13, 2016, 08:52:46 AM »
My letter from Chase for my CSR says it is "eligible for worldwide coverage which includes the previously excluded countries of Ireland, Northern Ireland, Israel and Jamaica under the Auto Rental Collision Damage Waiver benefit. However, coverage is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement."


Anyone else want to PUTPAC and see what they get?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline saul.

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #3 on: December 13, 2016, 08:53:54 AM »
Im on the phone with them again now

Offline SearchGuy

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #4 on: December 13, 2016, 10:58:02 AM »
My letter from Chase for my CSR says it is "eligible for worldwide coverage which includes the previously excluded countries of Ireland, Northern Ireland, Israel and Jamaica under the Auto Rental Collision Damage Waiver benefit. However, coverage is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement."


Anyone else want to PUTPAC and see what they get?
On the Benefit guide:

When and where am I covered?
The benefit is available in the United States and most foreign
countries
. Coverage is not available where it is prohibited by law or
by individual merchants, or is in violation of the territory terms of the
rental agreement. Please note: Regulations vary outside the United
States, so we recommend that you check with your auto rental
company and Benefit Administrator before you travel to make
sure your Auto Rental CDW will apply

Offline Dan

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #5 on: December 13, 2016, 10:59:32 AM »
Thanks for letting us know
On the Benefit guide:

When and where am I covered?
The benefit is available in the United States and most foreign
countries
. Coverage is not available where it is prohibited by law or
by individual merchants, or is in violation of the territory terms of the
rental agreement. Please note: Regulations vary outside the United
States, so we recommend that you check with your auto rental
company and Benefit Administrator before you travel to make
sure your Auto Rental CDW will apply
Enlightening.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SearchGuy

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #6 on: December 13, 2016, 11:00:41 AM »
Enlightening.
Ok, how about you PUTPAC?

Offline Dan

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #7 on: December 13, 2016, 11:01:23 AM »
Ok, how about you PUTPAC?
I have a letter from Chase stating that it does cover it.
If you call and get a letter stating otherwise feel free to share it.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SearchGuy

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #8 on: December 13, 2016, 11:03:09 AM »
I have a letter from Chase stating that it does cover it.
If you call and get a letter stating otherwise feel free to share it.
Sorry, I wish I could make that phone call, 5/24 days...  :-[

Offline saul.

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #9 on: December 13, 2016, 11:29:41 AM »
I called them again now, and they sent me a second later specifically mentioning that CDW is covered for all countries, including israel and jamaica.

I have enclosed the first letter I got this morning from them

Offline Yitz

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #10 on: December 13, 2016, 11:34:21 AM »
I called them again now, and they sent me a second later specifically mentioning that CDW is covered for all countries, including israel and jamaica.

I have enclosed the first letter I got this morning from them
Can you share the 2nd later. On a side note, I like when Dan is correct

Offline saul.

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #11 on: December 13, 2016, 11:47:13 AM »
You can't see cuz i blocked it out, but they are both the same case ID number. second rep told me the first rep was incorrect.

Love it when this happens.

Offline Yitz

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #12 on: December 13, 2016, 12:23:16 PM »
You can't see cuz i blocked it out, but they are both the same case ID number. second rep told me the first rep was incorrect.

Love it when this happens.
Nice happy to see you got that corrected.

Offline sharabob

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #13 on: December 13, 2016, 01:43:15 PM »
You can't see cuz i blocked it out, but they are both the same case ID number. second rep told me the first rep was incorrect.

Love it when this happens.
Their version of FTFY

Offline Dan

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #14 on: December 13, 2016, 01:50:24 PM »
On a side note, I like when Dan is correct
Lol, me too.
Good on the OP for calling to get the letter, but clearly you have some DROPR/HUCA lessons to learn :)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yandmk

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #15 on: December 13, 2016, 02:58:09 PM »
So now that this was clarified, maybe someone can please edit the mis-leading subject line

Offline Iz

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Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #16 on: December 13, 2016, 03:45:20 PM »
clearly you have some DROPR/HUCA lessons to learn :)
Wow! This takes it to an entirely different level: You can't even rely on an official letter! :o

Offline Matovu

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Wow! This takes it to an entirely different level: You can't even rely on an official letter! :o
What's the number to call?

Offline sheeshmack

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Dan - please do a seminar in southern california!  You'll love the weather and would be great to meet you in person!

Offline KidOOO

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So did you switch now back to the reserve?