Author Topic: (DROPR ALERT: BAD INFO) Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!  (Read 6807 times)

Offline saul.

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2016
  • Posts: 9
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: brooklyn
I am traveling at the end of the week, and following Dan's rules, I asked for written confirmation that my new Chase Sapphire Reserve card covers the CDW in Israel. So the document that they sent me specifically excludes Israel. I called the benifits department and they said that the documents for chase sapphire reserve specifically exclude israel.

i switched back tot he chase sapphire preferred- it should arrive in 2 days.

anyone have any idea
« Last Edit: December 13, 2016, 03:47:33 PM by Dan »

Offline SearchGuy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 6225
  • Total likes: 187
  • DansDeals.com Hat Tips 102
    • View Profile
  • Location: Brooklyn exodus
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #1 on: December 13, 2016, 08:50:40 AM »
I am traveling at the end of the week, and following Dan's rules, I asked for written confirmation that my new Chase Sapphire Reserve card covers the CDW in Israel. So the document that they sent me specifically excludes Israel. I called the benifits department and they said that the documents for chase sapphire reserve specifically exclude israel.

i switched back tot he chase sapphire preferred- it should arrive in 2 days.

anyone have any idea
Thanks for letting us know

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 59364
  • Total likes: 6664
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #2 on: December 13, 2016, 08:52:46 AM »
My letter from Chase for my CSR says it is "eligible for worldwide coverage which includes the previously excluded countries of Ireland, Northern Ireland, Israel and Jamaica under the Auto Rental Collision Damage Waiver benefit. However, coverage is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement."


Anyone else want to PUTPAC and see what they get?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline saul.

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2016
  • Posts: 9
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: brooklyn
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #3 on: December 13, 2016, 08:53:54 AM »
Im on the phone with them again now

Offline SearchGuy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 6225
  • Total likes: 187
  • DansDeals.com Hat Tips 102
    • View Profile
  • Location: Brooklyn exodus
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #4 on: December 13, 2016, 10:58:02 AM »
My letter from Chase for my CSR says it is "eligible for worldwide coverage which includes the previously excluded countries of Ireland, Northern Ireland, Israel and Jamaica under the Auto Rental Collision Damage Waiver benefit. However, coverage is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement."


Anyone else want to PUTPAC and see what they get?
On the Benefit guide:

When and where am I covered?
The benefit is available in the United States and most foreign
countries
. Coverage is not available where it is prohibited by law or
by individual merchants, or is in violation of the territory terms of the
rental agreement. Please note: Regulations vary outside the United
States, so we recommend that you check with your auto rental
company and Benefit Administrator before you travel to make
sure your Auto Rental CDW will apply

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 59364
  • Total likes: 6664
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #5 on: December 13, 2016, 10:59:32 AM »
Thanks for letting us know
On the Benefit guide:

When and where am I covered?
The benefit is available in the United States and most foreign
countries
. Coverage is not available where it is prohibited by law or
by individual merchants, or is in violation of the territory terms of the
rental agreement. Please note: Regulations vary outside the United
States, so we recommend that you check with your auto rental
company and Benefit Administrator before you travel to make
sure your Auto Rental CDW will apply
Enlightening.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SearchGuy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 6225
  • Total likes: 187
  • DansDeals.com Hat Tips 102
    • View Profile
  • Location: Brooklyn exodus
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #6 on: December 13, 2016, 11:00:41 AM »
Enlightening.
Ok, how about you PUTPAC?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 59364
  • Total likes: 6664
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #7 on: December 13, 2016, 11:01:23 AM »
Ok, how about you PUTPAC?
I have a letter from Chase stating that it does cover it.
If you call and get a letter stating otherwise feel free to share it.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SearchGuy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 6225
  • Total likes: 187
  • DansDeals.com Hat Tips 102
    • View Profile
  • Location: Brooklyn exodus
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #8 on: December 13, 2016, 11:03:09 AM »
I have a letter from Chase stating that it does cover it.
If you call and get a letter stating otherwise feel free to share it.
Sorry, I wish I could make that phone call, 5/24 days...  :-[

Offline saul.

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2016
  • Posts: 9
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: brooklyn
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #9 on: December 13, 2016, 11:29:41 AM »
I called them again now, and they sent me a second later specifically mentioning that CDW is covered for all countries, including israel and jamaica.

I have enclosed the first letter I got this morning from them

Offline Yitz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2008
  • Posts: 1819
  • Total likes: 31
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #10 on: December 13, 2016, 11:34:21 AM »
I called them again now, and they sent me a second later specifically mentioning that CDW is covered for all countries, including israel and jamaica.

I have enclosed the first letter I got this morning from them
Can you share the 2nd later. On a side note, I like when Dan is correct

Offline saul.

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2016
  • Posts: 9
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: brooklyn
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #11 on: December 13, 2016, 11:47:13 AM »
You can't see cuz i blocked it out, but they are both the same case ID number. second rep told me the first rep was incorrect.

Love it when this happens.

Offline Yitz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2008
  • Posts: 1819
  • Total likes: 31
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #12 on: December 13, 2016, 12:23:16 PM »
You can't see cuz i blocked it out, but they are both the same case ID number. second rep told me the first rep was incorrect.

Love it when this happens.
Nice happy to see you got that corrected.

Offline sharabob

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Apr 2014
  • Posts: 387
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Tel Aviv
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #13 on: December 13, 2016, 01:43:15 PM »
You can't see cuz i blocked it out, but they are both the same case ID number. second rep told me the first rep was incorrect.

Love it when this happens.
Their version of FTFY

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 59364
  • Total likes: 6664
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Chase Sapphire Reserve does NOT COVER CDW IN ISRAEL!!!
« Reply #14 on: December 13, 2016, 01:50:24 PM »
On a side note, I like when Dan is correct
Lol, me too.
Good on the OP for calling to get the letter, but clearly you have some DROPR/HUCA lessons to learn :)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.