Just to report, total chaos with my account, haha.
- Signed up for PRG and Plat, got matched to 75K and 100K easily.
- Met spending req for Plat, 25K showed up the next day, called in to get points... got 50K (coded as PRG match)
- Called in to complain, got a argumentative rep, hung up, called and got a wicked smart rep, got the extra 25K (coded as retention) to make a total of 100K on Plat.
- Called to cancel Plat card, asked for retention, denied, canceled it easily
- Met spending req for Gold, 15K showed up, SM'ed to get points...got denied the 50K (since "it was already given"), but got 10K to meet the "promised total 75K" (15+10+50 on the wrongly coded one)
- Raged on a couple of phone calls and SMs to ask for my PRG bonus, was told to ask for my Plat instead (since it was wrongly coded)... but can't receive my plat points since the card is closed.
- Called today to reinstate my Plat card, must call later to ask for my Plat points. Hoping to get 75K (for a total of 200K!)
Sooooo much trouble! Moral of the story? Make sure your bonuses are coded correctly! TLDNR?