I had the same exact issue with my PRG, they didn't want to give me the additional 60,000 because I got the platinum already. and they noted the account, so nobody was willing to give me that. right now, after 4 months, that my account got notated with tens of different notes I called and tried again, and walla, they weren't able to search thru all notes, so they just issued this manually. So, it might help waiting a few months.