Author Topic: Southwest Companion Pass Fake Congrats Email  (Read 8207 times)

Offline mdrills

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2013
  • Posts: 633
  • Total likes: 9
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: New York
  • Programs: SPG Gold, Marriott Gold, Hyatt Diamond, Hilton Diamond, SW Companion
Southwest Companion Pass Fake Congrats Email
« on: January 04, 2017, 11:22:41 AM »
Just got an email congratulating me on getting the companion pass. Im assuming its a glitch since I didnt earn it yet for 2017 and mine expired 12/31/2016.
Is there any way for me to get them to honor the email once I see that its not confirmed in my account? (Rapid Rewards is currently going through their annual maintenance so online isnt updated)
« Last Edit: January 04, 2017, 11:35:45 AM by Dan »

Offline tzifanya54

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2012
  • Posts: 5629
  • Total likes: 233
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Hotel transfers no longer count for a southwest companion pass
« Reply #1 on: January 04, 2017, 11:22:41 AM »
I got an email today congratulating me on earning a CP. I had it last year but I definitely didn't earn it again this year. When I log in however, it shows that I don't have it. Anyone else?

Online Yaalili

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 12765
  • Total likes: 473
  • DansDeals.com Hat Tips 157
  • Gender: Male
    • View Profile
  • Location: Crown Heights, NY
Re: Re: Hotel transfers no longer count for a southwest companion pass
« Reply #2 on: January 04, 2017, 11:24:24 AM »
I got an email today congratulating me on earning a CP. I had it last year but I definitely didn't earn it again this year. When I log in however, it shows that I don't have it. Anyone else?

Yup I got this email too, wondering same.

Offline tzifanya54

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2012
  • Posts: 5629
  • Total likes: 233
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Re: Southwest Companion Pass Master Thread
« Reply #3 on: January 04, 2017, 11:29:00 AM »
Just got an email congratulating me on getting the companion pass. Im assuming its a glitch since I didnt earn it yet for 2017 and mine expired 12/31/2016.
Is there any way for me to get them to honor the email once I see that its not confirmed in my account? (Rapid Rewards is currently going through their annual maintenance so online isnt updated)
I did as well. If it was a glitch in their system, there is no way they are giving out hundreds of free passes.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67601
  • Total likes: 16913
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: Re: Hotel transfers no longer count for a southwest companion pass
« Reply #4 on: January 04, 2017, 11:31:37 AM »
Yup I got this email too, wondering same.
Did you have it last year as well?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yuguy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2014
  • Posts: 748
  • Total likes: 7
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: Manhattan
Re: Re: Southwest Companion Pass Master Thread
« Reply #5 on: January 04, 2017, 11:33:03 AM »
Just got an email congratulating me on getting the companion pass. Im assuming its a glitch since I didnt earn it yet for 2017 and mine expired 12/31/2016.
Is there any way for me to get them to honor the email once I see that its not confirmed in my account? (Rapid Rewards is currently going through their annual maintenance so online isnt updated)

Lol same. We just got trolled by Southwest ;D

Online Yaalili

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 12765
  • Total likes: 473
  • DansDeals.com Hat Tips 157
  • Gender: Male
    • View Profile
  • Location: Crown Heights, NY
Re: Hotel transfers no longer count for a southwest companion pass
« Reply #6 on: January 04, 2017, 11:34:33 AM »
Did you have it last year as well?

I had it for end of 2015 and full 2016.

Offline mdrills

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2013
  • Posts: 633
  • Total likes: 9
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: New York
  • Programs: SPG Gold, Marriott Gold, Hyatt Diamond, Hilton Diamond, SW Companion
Re: Southwest Companion Pass Master Thread
« Reply #7 on: January 04, 2017, 11:34:58 AM »
The email looks different from the one i received 2 years ago when I actually earned my CP, but...

Online Yaalili

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 12765
  • Total likes: 473
  • DansDeals.com Hat Tips 157
  • Gender: Male
    • View Profile
  • Location: Crown Heights, NY
Re: Re: Southwest Companion Pass Master Thread
« Reply #8 on: January 04, 2017, 11:35:25 AM »
Did you have it last year as well?

Yes.

Offline mdrills

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2013
  • Posts: 633
  • Total likes: 9
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: New York
  • Programs: SPG Gold, Marriott Gold, Hyatt Diamond, Hilton Diamond, SW Companion
Re: Southwest Companion Pass Fake Congrats Email
« Reply #9 on: January 04, 2017, 11:42:41 AM »
I guess we will all know for sure when their system is done with its maintenance.
I wonder how many people got this email

Offline @Yehuda

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2013
  • Posts: 9693
  • Total likes: 187
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: Southwest Companion Pass Fake Congrats Email
« Reply #10 on: January 04, 2017, 11:47:24 AM »
Got it too. Same story - earned January 2015, expired December 2016. Website shows that my last one expired and I am no longer CP.

Offline gtyossi

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Apr 2012
  • Posts: 404
  • Total likes: 8
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Southwest Companion Pass Fake Congrats Email
« Reply #11 on: January 04, 2017, 11:50:48 AM »
Had it last year and got email. Obviously a mistake on their part.

Offline terpy

  • DansDeals Copper Elite
  • *
  • Join Date: Jan 2017
  • Posts: 7
  • Total likes: 9
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: dc
Re: Southwest Companion Pass Fake Congrats Email
« Reply #12 on: January 04, 2017, 11:53:00 AM »
Same here. Got the email, but doesn't show companion pass online. Earned it in March 2015, expired Dec 2016.

Offline yakovwogi

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Apr 2011
  • Posts: 347
  • Total likes: 11
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Texas
  • Programs: AA,CO,United,BA,Chase Saphire,National Exec.....
Re: Southwest Companion Pass Fake Congrats Email
« Reply #13 on: January 04, 2017, 11:55:39 AM »
Same here. Got the email, but doesn't show companion pass online. Earned it in March 2015, expired Dec 2016.
Lol. I got it as well

Offline tzifanya54

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2012
  • Posts: 5629
  • Total likes: 233
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Re: Hotel transfers no longer count for a southwest companion pass
« Reply #14 on: January 04, 2017, 11:58:42 AM »
Did you have it last year as well?
Dan no love from SW for you?

Offline blue eyes

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2012
  • Posts: 853
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Southwest Companion Pass Fake Congrats Email
« Reply #15 on: January 04, 2017, 12:11:25 PM »
Any chance they would honor it?

Offline ushdadude

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2013
  • Posts: 6305
  • Total likes: 934
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: NY
Re: Southwest Companion Pass Fake Congrats Email
« Reply #16 on: January 04, 2017, 12:17:22 PM »
Got it too

Offline refill

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2014
  • Posts: 203
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Denver
Re: Southwest Companion Pass Fake Congrats Email
« Reply #17 on: January 04, 2017, 12:17:30 PM »
I got so excited for a moment when I got the email. Ugh!

Offline tzifanya54

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2012
  • Posts: 5629
  • Total likes: 233
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Southwest Companion Pass Fake Congrats Email
« Reply #18 on: January 04, 2017, 12:23:04 PM »

Online Yaalili

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 12765
  • Total likes: 473
  • DansDeals.com Hat Tips 157
  • Gender: Male
    • View Profile
  • Location: Crown Heights, NY
Re: Southwest Companion Pass Fake Congrats Email
« Reply #19 on: January 04, 2017, 12:29:57 PM »
Any chance they would honor it?

.0000267% chance.