Has anyone heard of this? Canceled Southwest Rapid Rewards

[gutezach]

Hi guys,
I canceled my RR card a few months ago but I still retained my 30k points. I called today to try to redeem my points and get gift cards but I was told since I canceled my card I cannot buy merchandise with my points. I asked "can I use it for flights"?,  "Yes. but not for merchandise." Has anyone heard of this? Is there any kind of work around?
Thanks

[tzifanya54]

Hi guys,
I canceled my RR card a few months ago but I still retained my 30k points. I called today to try to redeem my points and get gift cards but I was told since I canceled my card I cannot buy merchandise with my points. I asked "can I use it for flights"?,  "Yes. but not for merchandise." Has anyone heard of this? Is there any kind of work around?
Thanks

Yes, it has been the policy for a few years already. AFAIk there is no workaround,

[gutezach]

so is there anything else I can do with SW points like sell them or convert them to hotel points somehow?

[mmgfarb]

so is there anything else I can do with SW points like sell them or convert them to hotel points somehow?

You can use them for flights or sell them.