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Below is a link to a list of modems that are compatible with Optimum. Depending on the speed you have you will need to get a modem that can accommodate that speed.
A modem has channels that represent the speed it can handle. It's displayed as download channels x upload channels, so a 16x8 modem means it has 16 download channels and 8 upload channels.

It's not recommended to get anything lower than 16X8 since speeds are only going up in the future.
Chart showing the channels needed to support the Optimum speed

  • Optimum 100, 8x4 or higher
  • Optimum 200, 16x8 or higher
  • Optimum 400, 24x8 or higher

There are many modems available on Craigslist's and eBay as well, there is no need to buy a new one as long as it's compatible.
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

Once you have the modem you can call Optimum tech support and ask them to provision a new modem and give them the MAC id located a the modem. They will also send you a prepaid FedEx label to return their modem and the price will be reflected on your next bill. You just saved $10 - $10.89 a month in fees.
« Last edited by googwallet on February 12, 2021, 11:11:06 AM »

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Author Topic: Optimum internet  (Read 405339 times)

Offline brodes18

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Re: Optimum internet
« Reply #1220 on: December 03, 2018, 09:06:50 PM »
Quote from: googwallet on November 29, 2018, 02:20:53 PM
I was on a $39.99 promotional rate for Internet only at 100 mbps for the last year. I just got a letter that in January, my rate will raise to $44.99 plus $10 for 'Optimum 100' basically, new rate will be $54.99. What has been people's experience with extending the promotion, I'm wondering if it's worth my time or I should just let it be..

Call the retention dept. and find out. They will usually try to "sell" you another service that lowers the price. But call and see: 877-936-4778
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Offline googwallet

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Re: Optimum internet
« Reply #1221 on: December 04, 2018, 08:49:06 PM »
Quote from: brodes18 on December 03, 2018, 09:06:50 PM
Call the retention dept. and find out. They will usually try to "sell" you another service that lowers the price. But call and see: 877-936-4778
Thanks, I'll give it a shot.
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Offline chff

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Re: Optimum internet
« Reply #1222 on: December 04, 2018, 08:55:26 PM »
Quote from: brodes18 on December 03, 2018, 09:06:50 PM
Call the retention dept. and find out. They will usually try to "sell" you another service that lowers the price. But call and see: 877-936-4778
Offered me $10 cheaper then I'm paying now ($20 less then my new Bill would have been) plus 300MBPs vs 100 I have now
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Offline yomo

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Re: Optimum internet
« Reply #1223 on: December 04, 2018, 10:48:40 PM »
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
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Offline googwallet

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Re: Optimum internet
« Reply #1224 on: December 05, 2018, 02:29:25 PM »
Quote from: googwallet on November 29, 2018, 02:20:53 PM
I was on a $39.99 promotional rate for Internet only at 100 mbps for the last year. I just got a letter that in January, my rate will raise to $44.99 plus $10 for 'Optimum 100' basically, new rate will be $54.99. What has been people's experience with extending the promotion, I'm wondering if it's worth my time or I should just let it be..
Glad I called in. They offered to extend the promo for another year. Was pretty simple.
Thanks @brodes18
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Offline yomo

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Re: Optimum internet
« Reply #1225 on: December 05, 2018, 07:05:46 PM »
Quote from: yomo on December 04, 2018, 10:48:40 PM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Any advice?
Thanks!
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Online tzifanya54

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Re: Optimum internet
« Reply #1226 on: December 06, 2018, 11:25:26 AM »
Quote from: yomo on December 04, 2018, 10:48:40 PM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Get fios and buy amex credits, cheapest option at this point.
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Offline myi

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Re: Optimum internet
« Reply #1227 on: December 06, 2018, 06:14:48 PM »
Quote from: yomo on December 04, 2018, 10:48:40 PM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Quote from: tzifanya54 on December 06, 2018, 11:25:26 AM
Get fios and buy amex credits, cheapest option at this point.
Any idea what's best to use in lakewood? Fios or optimum?
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Offline yomo

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Re: Optimum internet
« Reply #1228 on: December 07, 2018, 01:49:34 PM »
Quote from: tzifanya54 on December 06, 2018, 11:25:26 AM
Get fios and buy amex credits, cheapest option at this point.
What are Amex credits?
Any idea about Exfinity?
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Offline Josef.koney

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Re: Optimum internet
« Reply #1229 on: January 20, 2019, 11:05:46 AM »
I need proof of address however I don't have any utility bills etc. I was wondering if someone with optimum can change their billing statement address for a month for me?
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Offline googwallet

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Re: Optimum internet
« Reply #1230 on: January 20, 2019, 05:23:35 PM »
Quote from: Josef.koney on January 20, 2019, 11:05:46 AM
I need proof of address however I don't have any utility bills etc. I was wondering if someone with optimum can change their billing statement address for a month for me?
What is this for? They don't always consider Optimum to be a true utility. Better find out before going through the hassle...
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Offline Josef.koney

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Re: Optimum internet
« Reply #1231 on: January 20, 2019, 05:43:35 PM »
Quote from: googwallet on January 20, 2019, 05:23:35 PM
What is this for? They don't always consider Optimum to be a true utility. Better find out before going through the hassle...
thanks for the heads up.
It's for a Chase credit card. Do you know?
« Last Edit: January 20, 2019, 06:06:38 PM by Josef.koney »
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Offline gingyguy

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Re: Optimum internet
« Reply #1232 on: January 20, 2019, 07:59:03 PM »
i just started a wifi called optimum-emergency. works even for non subscribers in ten minute increments, in the event of an emergency.
is that something new?
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Offline David R

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Re: Optimum internet
« Reply #1233 on: January 24, 2019, 10:42:24 PM »
What is Optimum's current policy if you cancel in the middle of the billing cycle? Do they prorate?

Also, I may have mistakenly paid them an extra $900 or so on my last bill. Do they refund by check when the account is closed?
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Offline dovy2

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Re: Optimum internet
« Reply #1234 on: January 25, 2019, 08:54:39 AM »
Quote from: David R on January 24, 2019, 10:42:24 PM
What is Optimum's current policy if you cancel in the middle of the billing cycle? Do they prorate?

Also, I may have mistakenly paid them an extra $900 or so on my last bill. Do they refund by check when the account is closed?
:)
Optimum Method?
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Offline googwallet

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Re: Optimum internet
« Reply #1235 on: January 30, 2019, 11:22:55 AM »
Quote from: Josef.koney on January 20, 2019, 05:43:35 PM
thanks for the heads up.
It's for a Chase credit card. Do you know?
For that I would imagine it would be fine.
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Offline Avid Reader

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Re: Optimum internet
« Reply #1236 on: January 31, 2019, 09:35:29 AM »
What options are there for internet in Crown Heights other than Optimum?
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Offline dovy2

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Re: Optimum internet
« Reply #1237 on: January 31, 2019, 10:20:17 PM »
They have the Monopoly almost all over Brooklyn... Check if FiOS is available (expensive though)
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Offline Avid Reader

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Re: Optimum internet
« Reply #1238 on: February 02, 2019, 11:08:51 PM »
No FiOS available.
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Offline Avid Reader

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Re: Optimum internet
« Reply #1239 on: February 05, 2019, 03:21:15 AM »
Spoke to retention department, problem fixed. Always worth a try.
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