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Below is a link to a list of modems that are compatible with Optimum. Depending on the speed you have you will need to get a modem that can accommodate that speed.
A modem has channels that represent the speed it can handle. It's displayed as download channels x upload channels, so a 16x8 modem means it has 16 download channels and 8 upload channels.

It's not recommended to get anything lower than 16X8 since speeds are only going up in the future.
Chart showing the channels needed to support the Optimum speed

  • Optimum 100, 8x4 or higher
  • Optimum 200, 16x8 or higher
  • Optimum 400, 24x8 or higher

There are many modems available on Craigslist's and eBay as well, there is no need to buy a new one as long as it's compatible.
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

Once you have the modem you can call Optimum tech support and ask them to provision a new modem and give them the MAC id located a the modem. They will also send you a prepaid FedEx label to return their modem and the price will be reflected on your next bill. You just saved $10 - $10.89 a month in fees.

Author Topic: Optimum internet  (Read 399223 times)

Offline myi

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Re: Optimum internet
« Reply #1420 on: May 19, 2020, 03:27:12 AM »
My bill was raised by $20 a month ago, I called and cancelled my service, then signed up for Altice Advantage which is free for 60 days (Due to Covid) and then $14.99 a month.
I wonder if that counts as canceling service for over 30 days if I want to switch back to optimum?
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Offline myi

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Re: Optimum internet
« Reply #1421 on: May 19, 2020, 03:29:31 AM »
Any verification of eligibility for altice advantage?
Seems like students can get it free if you don't have internet.
 Cool to know.
https://www.alticeadvantageinternet.com/
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Offline Eliyohu

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Re: Optimum internet
« Reply #1422 on: May 19, 2020, 10:10:33 AM »
Seems like students can get it free if you don't have internet.
 Cool to know.
https://www.alticeadvantageinternet.com/
How are they verifying eligibility?

Offline YitzR

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Re: Optimum internet
« Reply #1423 on: May 19, 2020, 10:51:26 AM »
My bill was raised by $20 a month ago, I called and cancelled my service, then signed up for Altice Advantage which is free for 60 days (Due to Covid) and then $14.99 a month.
i got this installed from them 2 weeks ago and the wifi wont reach 2 rooms over from the router, anyone ele have this issue?

Offline AsherO

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Re: Optimum internet
« Reply #1424 on: May 19, 2020, 10:58:52 AM »
Seems like students can get it free if you don't have internet.
 Cool to know.
https://www.alticeadvantageinternet.com/

What does their discounted installation cost?
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Offline myi

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Re: Optimum internet
« Reply #1425 on: May 19, 2020, 11:04:35 AM »
i got this installed from them 2 weeks ago and the wifi wont reach 2 rooms over from the router, anyone ele have this issue?
  If you were using optimum till now that's quite interesting, It worked fine till now?
   Seems like this is a partner company so that's really weird that your router wouldn't work the same as before.
    It's not compatible or something is not compatible, hence you're not getting the right connection you want.

  Why don't you think about investing in some Google mesh routers or any Wi-Fi router? Assuming you only have one by the modem?
   If you do in fact have Wi-Fi routers spread throughout the home I would tell you to reset everything.
 
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Offline myi

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Re: Optimum internet
« Reply #1426 on: May 19, 2020, 11:13:50 AM »
What does their discounted installation cost?
Altice Advantage Internet
$0 through June

ALTICE ADVANTAGE INTERNET FREE TRIAL OFFER TERMS FOR STUDENTS IMPACTED BY COVID-19/CORONAVIRUS PANDEMIC:
Altice Advantage Internet is available for free through June 30, 2020 for new residential Internet customers who do not have Optimum Internet services and share a household with a student (K-12) or a college student only. As of July 1, 2020, service will continue at then current rate until canceled. $30 installation fee applies and will appear in 3 $10 installments in first 3 monthly bills. Any unpaid balances on former Optimum accounts will be temporarily deferred during free trial period then placed back on account and due on next bill. Terms, conditions and restrictions apply. Where available. May not be combined with other offers. Other add-on options may be available. Minimum system requirements and equipment configurations apply. Advertised speed for wired connection. Many factors affect speed. See optimum.com/speedfactors. Actual speeds may vary and are not guaranteed. Unlimited data subject to reasonable network management practices employed to minimize congestion or service degradation. Wireless speed, performance and availability subject to factors beyond Optimum’s control. Limit 1 free set of equipment per household. Optimum WiFi hotspot access in select areas at no additional charge to Optimum Internet customers. Visit optimumwifi.com. Pricing, offers and terms subject to change and discontinuance without notice. For system requirements or limitations, offer details, restrictions, terms and conditions, see AlticeAdvantageInternet.com/terms. Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC. 2020 CSC Holdings, LLC, a subsidiary of Altice USA, Inc.
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Re: Optimum internet
« Reply #1427 on: May 19, 2020, 12:03:17 PM »
FWIW I just set up this $30 wifi extender and it works great www.amazon.com/gp/product/B07N1WW638
Workflowy. You won't know what you're missing until you try it.

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Re: Optimum internet
« Reply #1428 on: May 19, 2020, 01:01:07 PM »
FWIW I just set up this $30 wifi extender and it works great www.amazon.com/gp/product/B07N1WW638
Does it work to extend optimum hotspot?

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Re: Optimum internet
« Reply #1429 on: May 19, 2020, 01:05:38 PM »
Does it work to extend optimum hotspot?
Do you mean optimumwifi? I don't know but I would guess not. There are a few ways to set it up, I set it up using the WPS button on my router (which you wouldn't have).
Workflowy. You won't know what you're missing until you try it.

Offline cozmohoot

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Re: Optimum internet
« Reply #1430 on: May 19, 2020, 01:35:36 PM »
I got a mailing for 25 a month. Didnt realize there is also a free or 15.00 plan...

Offline YitzR

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Re: Optimum internet
« Reply #1431 on: May 19, 2020, 03:59:51 PM »
  If you were using optimum till now that's quite interesting, It worked fine till now?
   Seems like this is a partner company so that's really weird that your router wouldn't work the same as before.
    It's not compatible or something is not compatible, hence you're not getting the right connection you want.

  Why don't you think about investing in some Google mesh routers or any Wi-Fi router? Assuming you only have one by the modem?
   If you do in fact have Wi-Fi routers spread throughout the home I would tell you to reset everything.
 
even though its a partner company, optimum did all the installations, so there should not be issues especially in such a small apt 

Online cgr

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Re: Optimum internet
« Reply #1432 on: May 20, 2020, 10:12:43 AM »
@ae123 @myi thanks for the recommendations!

Here's how it went:
Called regular customer service and put myself in line for a callback. Got one an hour later. Went through the same annoying shpiel as with the first rep. Was too upset to keep trying and asked her to transfer me to the retention team.

Got transferred within minutes. Here's a basic transcript:
Me: My bill got raised from $49.99 to $69.99 last month. Things are difficult as is- I simply can't afford the extra $20 right now.
Rep: Not to worry. I can help. We don't have a promo on the Optimum 100 right now, but I can offer you Optimum 200 at $53.99. If you enroll in autopay (which I already am) I'll drop it to $48.99.
Me: Crying tears of joy and thanking him and all his generations.
Rep: I'll make sure to put in a credit for last month too so you'll see that on your next bill as well.
Me:  :) ;) ;D ::) :'(

 ;D ;D ;D ;D ;D



Offline Sam Finkelstein

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Re: Optimum internet
« Reply #1433 on: May 20, 2020, 10:55:06 AM »
What does their discounted installation cost?

You can always ask for free installation over the phone, then switch it afterwards to a time that works.
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Offline ae123

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Re: Optimum internet
« Reply #1434 on: May 20, 2020, 12:51:40 PM »
;D ;D ;D ;D ;D


Great!
Seems even lower than what they told you.

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Re: Optimum internet
« Reply #1435 on: May 20, 2020, 01:01:47 PM »
Great!
Seems even lower than what they told you.

Actually, it's missing a $20 credit for the month they did bill me $69.99 for... they promised to retroactively apply the discount.
I'll make an attempt to get it, but happy regardless.

Offline ae123

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Re: Optimum internet
« Reply #1436 on: May 20, 2020, 05:01:25 PM »
Actually, it's missing a $20 credit for the month they did bill me $69.99 for... they promised to retroactively apply the discount.
I'll make an attempt to get it, but happy regardless.
Hopefully, you'll get it.
All's well that ends well.

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Re: Optimum internet
« Reply #1437 on: May 27, 2020, 03:59:41 PM »
I was able to request the service and appointment before canceling my Optimum service.
Installed today Altice Advantage.

Offline pointer

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Re: Optimum internet
« Reply #1438 on: May 31, 2020, 11:03:41 PM »
I got a mailing for 25 a month. Didnt realize there is also a free or 15.00 plan...
Where Can i find this "Free or 15.00 plan"?

Offline AsherO

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Re: Optimum internet
« Reply #1439 on: June 01, 2020, 08:19:54 AM »
Where Can i find this "Free or 15.00 plan"?

This is the Altice Advantage package.
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